1st And 2nd Mortgage Company

Review: My mortgage company has misrepresented themselves by guaranteeing me a 7 year term fixed mortgage at a 3% interest rate. They had all of my documents within a reasonable time period (2 weeks) and because the rates went up instead of down, as they were hoping for, they are not honoring our agreement as per our email. I found that they lied to me and did not lock me in with the 3% rate saying that the forms needed to be completed first. They are completely unethical and dishonest. They were the ones that called me regarding the reduced interest rate and I quickly acted upon it. I took my time, effort and cost to gather all of the information that they needed and I am told "I'm sorry for the misunderstanding". There is no misunderstanding they are just scamming me and I don't appreciate it. I want them to honor their commitment that they made to me and complete my refinancing as per our agreed upon arrangement. I find it hard to believe that after 9 years of them holding my mortgage that they would treat their customers like this and expect to get away with it. I am sure that I am not the only one they have done this to. I would greatly appreciate you looking into their unethical behavior. I have all correspondence that was emailed between us.Desired Settlement: .I want them to honor their commitment that they made to me and complete my refinancing as per our agreed upon arrangement, 7 year fixed term at a 3% interest rate.

Business

Response:

Please be advised that the above matter has been resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.