1st Choice Auto Sales

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Complaint: ***
I am rejecting this response because: I do not believe the business is accepting responsibility for this situation Please review the feedback below to this response1) I decided to register the vehicle out-of-state to avoid paying registration and tag fees for both Virginia and Texas (relocated due to a military reassignment) I provided 1st Choice Auto Sales with a mailing address in Texas on 12/30/to send the title for registration once the vehicle was "paid-in-full" On 1/9/I was informed the title and remaining purchase paperwork would arrive to me "priority overnight" which did not occur I did receive another set of temporary tags due to the expiration of my first set of tags I was informed my title was accidentally sent to another customer which caused the delay After several emails and phone conversations, I finally received the title in question on 2/5/2) After 1st Choice Auto Sales received the information from Texas DMV that the title provided to me was not updated and the original was not available to send back, the only response rendered was that I needed to send them back the title in my possession to resolve the issue After notifying the dealership I spoke with the *** Auction location in Maryland where 1st Choice Auto Sales purchased the vehicle and Maryland DMV and informed an updated title could be requested WITHOUT my "original" document, I was informed this would be researched and would be contacted with feedback This follcontacted never transpired 1st Choice even spoke with the Texas DMV directly to hear the same information I provided previously; however 1st Choice was persistent in having me send back a title that no longer existed From March to September I contacted 1st Choice Auto Sales on numerous occasions for updates/assistance and did not receive any assistance until filing this claim and notifying the Virginia Motor Vehicle Dealers Board The response states the delay was on my end to "resolve" the issue through Texas DMV I did attempt to resolve the issue by requesting to have the "my title" returned to me or available for pi1-weeks after contacting 1st Choice but not over the past 5-months I have attached the email communication documenting some of the details provided I am thankful the matter is being settled almost months after purchasing the vehicle I recommend all titles for this dealership are checked for validity before initiating future customer sales
Regards,
*** ***

Dear [redacted],
This is response to the complaint filed with the Revdex.com against 1st Choice Auto Sales in regard to the sale of the 2006 [redacted] and the vehicle’s Title.
1st Choice Auto Sales sold the vehicle in December 2014 and, within a reasonable period of time, a...

title was mailed and a receipt confirmation was obtained by the USPS. Copies of the original Title, Satisfied Lien release and records of USPS signature receipts are in our possession.
Upon selling the vehicle, we offered the buyer the option of letting our dealership register the vehicle here in the State of Virginia at no cost to him; that way any Title issues would have been mitigated and our dealership would have had to resolve them, he declined. Citing his intention to move out of state, he preferred to register the vehicle on his own in a different state.
Three 3 months after the sale of the vehicle, we were told that the State of Texas refused to title the vehicle for him because, they said, a duplicate copy of the original title was issued in Maryland, thus making the 1st and original Title void. In order to allow him to drive the vehicle, they registered and issued Texas License plates for the it but, declined to issue a Texas Title until they receive the “most recent Maryland State title”.
We were unaware of any duplicate copy issued for that vehicle. As a result, we asked the buyer to return the original Title we gave him so we can try fixing the issue on our side. He said the State of Texas DMV took the Title, could not give it back, and is no longer available. Only Black and white copies of it were issued to him. We did not take any immediate action then only because he said that he was working with the Motor Vehicle Department in Texas to resolve the issue. After a several weeks, we were surprised by the complaint against our dealership for lack of action. We did not intentionally ignore nor neglected the fact that this situation needed to be resolved. We did, however, allow the buyer the time he said he needed to work things out with the Texas DMV.
As of Monday, September 21st, a new Duplicate Title has been ordered. It takes a minimum of two 2 Weeks or more to receive such a duplicate assuming no setbacks. In addition to the title, a Duplicate Satisfied Lien release has also been ordered. We also contacted the buyer, explained the process, all in a mutual courteous manner. We are currently waiting on a New Duplicate to arrive so we can mail it to him.
Sincerely
1st Choice Auto Sales

Dear **. [redacted],
We are in the process of resolving this issue by getting a "New" duplicate Title. As of Monday, September 21st, a new Duplicate Title has been ordered. It takes a minimum of two 2 Weeks or more to receive a duplicate. In addition to the title, a Duplicate "Lien release" has also been ordered. We also contacted the buyer, explained the process, all in a mutual courteous manner. We are currently waiting on a New Duplicate to arrive so we can mail it to him asap. Should you have any question on the progress of this matter, kindly contact us via email or the phone number you have on file. Thank you.
Sincerely
1st Choice Auto Sales

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  I do not believe the business is accepting responsibility for this situation.  Please review the feedback below to this response.1) I decided to register the vehicle out-of-state to avoid paying registration and tag fees for both Virginia and Texas (relocated due to a military reassignment).  I provided 1st Choice Auto Sales with a mailing address in Texas on 12/30/2014 to send the title for registration once the vehicle was "paid-in-full".  On 1/9/2015 I was informed the title and remaining purchase paperwork would arrive to me "priority overnight" which did not occur.  I did receive another set of temporary tags due to the expiration of my first set of tags.   I was informed my title was accidentally sent to another customer which caused the delay.  After several emails and phone conversations, I finally received the title in question on 2/5/2015.2) After 1st Choice Auto Sales received the information from Texas DMV that the title provided to me was not updated and the original was not available to send back, the only response rendered was that I needed to send them back the title in my possession to resolve the issue.   After notifying the dealership I spoke with the [redacted] Auction location in Maryland where 1st Choice Auto Sales purchased the vehicle and Maryland DMV and informed an updated title could be requested WITHOUT my "original" document, I was informed this would be researched and would be contacted with feedback.  This follow-up contacted never transpired.  1st Choice even spoke with the Texas DMV directly to hear the same information I provided previously; however 1st Choice was persistent in having me send back a title that no longer existed.  From March to September 2015 I contacted 1st Choice Auto Sales on numerous occasions for updates/assistance and did not receive any assistance until filing this claim and notifying the Virginia Motor Vehicle Dealers Board.  The response states the delay was on my end to "resolve" the issue through Texas DMV.  I did attempt to resolve the issue by requesting to have the "my title" returned to me or available for pick-up 1-2 weeks after contacting 1st Choice but not over the past 5-6 months.      
I have attached the email communication documenting some of the details provided.  I am thankful the matter is being settled almost 10 months after purchasing the vehicle.  I recommend all titles for this dealership are checked for validity before initiating  future customer sales.  
Regards,
[redacted]

Review: I went to 1st Choice Auto and I was informed the car was in good working order, was up to date on inspections and was well-maintained. As an informed consumer, I took the car to a third-party mechanic [[redacted]] to have it inspected. After three hours and $108, I informed that the car had a very long list of issues, including but not limited to, needing all new brake pads and rotors, a new serpentine belt, and an automatic transmission flush along with many found fluid leaks. Additionally, the car had 4 different tires, one of which was mounted inside out.

I was told that it showed signs of barely being maintained and that they were even questioning the legality of the State Safety Inspection sticker on the car. Their opinion was such that the car should just be thrown away.

I was very upset, understandably, and when I confronted the manager with his falsehoods, he threatened to call the police, called me crazy, and told me I needed to leave immediately, which I believe was because they were in the middle of closing a sale with other customers. They also refused to give me a ride home, even though they had given me a ride to the dealership earlier as I am without a car.

I furnished 1st Choice a copy of the [redacted] inspections so they have them for their recordsDesired Settlement: I would like an apology, a refund on the car inspection and a refund for the cab ride I had to take.

Business

Response:

Dear Sir/Madame,

Here at 1st Choice Auto Sales, we regard customer service as a right our customers have, not just simple business etiquettes typical of every corporate practice. We approach it almost religiously because we believe that our patrons’ trust and good faith are in our hands. It is more a moral and a human conviction than a business protocol and we hope our customers consider it a mutual courtesy. We tolerate everything whether we agree with it or not, try to understand it, learn from it and appreciate it in a form of feedback so we can improve on the way we conduct ourselves on a daily basis and for that, we are very grateful and thankful to all that gave our business a chance. That is why we take anything and everything that come our way form all types of customers in every situation with an open heart, except sharp objects... violence that is. That is when we, and every other business, draw the line; and that line we drew with that person. We have a responsibility to protect ourselves, our staff and our customers and refuse to be dealt with violently, verbally abused, intimidated or insulted... all of which was used very liberally by that person for no apparent reason. If our vehicle is not up to your expectations, we understand; you are not obligated in any way to buy it. We would thank you if you just gave it back to us in the same condition we gave it to you, that’s all. The level of foul language used by her was beyond comprehension. Almost as if she was not in control of her senses, since the second she walked through the door, she refused adamantly to even hear anything we tried to convey to her. The words she used, the hand gestures, throwing of objects and the rude, insulting and offensive words in the presence of other customers were beyond rationale. This was something we have never seen before. We tried hopelessly to get her to just hear us and let us hear what she had to say without the insults or violence but, all in vain. Reason and non-violence had no place in her dictionary. It goes without saying that to distance ourselves from her and simply warning her that we would ask her to leave if she did not stop her violent behavior was the safest venue we could think of…she refused while keeping the insults and verbal violence coming….so we asked her to leave. She again refused only after we attempted to call for help from the local police department that she again threw things at us, insulted us a few more times then left. Never before in our history doing business in [redacted] did we encounter such a customer with such a cruel behavior, we still never asked her for a well deserved apology to us for keeping our calm and not acting the way she did; it is simply not our spirit to be that way. It is our hope that no business in the area or beyond has to deal with a person with such a behavior, ever.

Review: I brought a used car for 6205.59 from 1st choice auto sales on 2/28/2014, the sales person who sold me the car told me that car had four new tires, new breaks and rotors, full tune upUpon taking the car for a test drive, there was no noticeable issues until I drove the car on the highway in which upon reaching the speeds of 55 miles an hour, the car started to shake really bad. I attempted to contact the dealership, but they was closed. The next morning I called the sales person who sold me the car and what had happened. He told me to bring the car in so his mechanic could look at it. I was informed by the mechanic, that the car needed new tires plus an alignment. After talking to the sales person, he told me " he would order new tires for the car. Upon returning to the mechanic the next day, he told me that they( sales person ) had them order used tires for the car. After test driving the again, it still had the same problem. After talking to the sales person, I was informed " they was not going to put new tires on the car. So, at this point I asked for my money back and he told me I would not be able to give your money back. After personally buying tires for the car, I took the car to the [redacted] dealership because it was having accelerating problems, the customer service agent gave me a print out of all the issues that the car have and the cost, which came up to 514.42 I attempted to contact the dealer who sold me the car, they are not returning my calls.Desired Settlement: I want my money back plus the cost of repairs I had to spend on the car.