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1st Choice Cash Advance Reviews (3)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I would like the following noted publicly:On 11/28/I filed this complaintThe Revdex.com that day sent communications to the company, with no replyAgain on 12/9/the Revdex.com tried again and again the business did not replyI hear something back from the company on 12/20/days before the holiday and almost a month after I filed everything. I received a voice mail from the DrH*** that was not only rude but very unprofessionalI did not ask for a phone call because I already knew what I was going to be like dealing with them one on one"They did no wrong, there is nothing wrong with they way they process anything", "no one else has complained" well my question would be how many other have over paid and no one has said anything to the patient (customer) Just because one has DRin front of their name does not mean they are always right, there are also many other DR's that one can go toI believe that the fact that this took over a month to even get to the point we are today states and shows there is a PROBLEM with the way that office does their business. If I would not have waited I would have over paid them by $because, from what the Doctor shared with me, the person that does the credits does not do the billingI am going to safety assume that no one in the office talks to one another before sending things out like they doIf they would have then my bill would have been right from the startOR if they would have worked with my insurance company better things also would not have gotten messed upAfter speaking with my insurance company they did not understand how the office could have messed up my billing and sent me everything that they had paid on what datesI stated that they didn't have much dealings with the office but told me about a few other offices in the area that I could use and that they have worked with in the past I will be taking my business else where and I will be sharing my thoughts and feelings publicly
Regards,
*** ***

Unfortunately,  the requests sent to our office on 11/28/16 & 12/9/16 did reach the correct staff member to address this concern.  The documentation that has been sent was placed in the mail this afternoon and will be picked up by the post office on 12/22/16.  The documentation includes the procedures and charges, as well as insurance payments, insurance adjustments and what the patient paid. If there is other information that is needed, please contact our office. The office is open tomorrow, 12/22/16, but will be closed 12/23/16 - to open again on Monday, January 2, 2017.  Office phone number ###-###-####My apologies for the delay.Amy E[redacted]

I am sorry for the delay in responding, this was the first email I received about this complaint.Dr. Keric H[redacted] first saw [redacted] on July 20, 2016 for an emergency exam, 4 periapical xrays and 3 composite restorations.  This was our first visit with [redacted] and did not ask him to take...

care of any copays or deductibles at the time of his appointment because we did not have the opportunity to review his dental insurance policy prior to his work being performed.  The claim was submitted to his [redacted] policy and once the insurance payment was received we would issue a statement to him for any balance owed on his part.  Our office policy is to check the patients coverage for restorative treatment and collect an estimated copay at the time of their visit based on the coverage they have.  [redacted] returned to see Dr. H[redacted] on August 1, 2016 and for that visit we were able to review his policy beforehand and asked that he pay an estimated copay of $88.40.  [redacted] paid the requested amount and the claim was sent to insurance.  Coincidentally,  on August 1, 2016, we received the explanation of benefits for his July 20, 2016 visit.  The submitted charges were $746.00, insurance allowance was $416.00.  Payment from [redacted] was $301.20 and [redacted] owed $114.80.  On August 1, 2016 the statement was mailed to [redacted] stating that he owed $114.80.  On August 15, 2016 we received payment from [redacted] for the August 1, 2016 visit that [redacted] had in our office.  We submitted $406.00 for that visit and the insurance allowance was $242.00.  Payment from [redacted] was $193.60 and [redacted] owed $48.40.  Since [redacted] made payment to us on August 1, 2016 for $88.40, he had a credit of $40.00 that was then transferred to his July 20, 2016 visit to reduce his $114.80 balance on that visit to $74.80.  [redacted] was then sent statements on Sept 21, 2016; Oct 12, 2016 and Nov 3, 2016 all stating that the balance he owed our office was $74.80.  On November 3, 2016 a final notice was sent with that statement because the balance on his account was now 90 days overdue from his visit.  Our records do not indicate that we sent a statement to [redacted] for the amount of $300+ at any time for his balance.  Our software system does not allow us to alter or change any log pertaining to statements issued to patients. We also do not have any documentation of him calling to speak with anyone in our financial department regarding his balance or questioning the insurance payments that we received.  We do work very diligently to provide the best treatment and estimates that we can to our patients regarding their insurance benefits.  Due to our participation with [redacted], we do abide by their rules and regulations on what we are allowed and not allowed to bill to patients.Dr. H[redacted] has elected to contact [redacted] to speak with him directly regarding this case.  If there is any additional information you need from our office, please call our office.Sincerely,Amy E[redacted]

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Address: 554 E Sandusky Ave, Bellefontaine, Ohio, United States, 43311-2441

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