Initial Business Response / [redacted] (1000, 5, 2014/03/04) */ Thank you for the opportunity to respond1st Choice Movers LLC is a licensed moving company through the Minnesota Department of TransportationWe are required to have a hourly tariff on file with the Department of TransportationIn our tariff are our hourly rates1st Choice Movers LLC nor any licensed moving company in the State of Minnesota is allowed to give quoted fixed pricing for moving serviceWe do not give quoted amounts or exact estimate, nor are we allowed to for moving services we performQuoted or exact estimated amounts could be set high to take advantage of a customer [redacted] did not quote or give Ms [redacted] an exact estimateAlso, there are to many variable and each move is very different, accessability, traffic, stairs, distant, actual amount of items, number of boxes, etcAgain, we do not give exact quotes or estimates, we are not allowedThe Minnesota Department of Transportation which governs moving companies in the State of Minnesota does not allow price fixing As stated, on 2/20/the Twin cities was hit by a major winter stormWe are in Plymouth, MN and the move was in StPaul, MN getting all trucks out of our truck yard and on the road to their destinations was a challenge and extremely difficultThis was one of the worse storms we have experienced in many years due to Mother Nature and the dangerous road conditionsThe highways were extremely dangerous, with many accidents and stalled vehicles and ramps so slippery cars and trucks could not navigateThe lateness was out of our controlWhen the movers arrived and surveyed the items and the boxes to move they advised the customer how long they felt it would takeWe never previously over the phone or by e-mail gave an exact quote or estimateThe moving crew did start the move at 10:a.mand worked till 2:p.mFrom 2:p.mto 2:p.mthey took a break of course at no charge to the customerAt 2:p.mthey started again working until 7:p.mnot 7:p.mas stated in the complaint Due to weather and road conditions out of our control we were not able to complete the unloading process of the move in Savage, MN until the next morningWe arrive at 9:a.min Savage, MN and unloaded until 1:p.mnot 2:p.mas stated in the complaintI will provide copies of the two day billThis move took hours not the incorrectly stated hours in the complaint Regarding alleged damages, any company would need to review and substantiate before providing remedy or compensationI offered to discuss remedy after reviewing damage on site or having someone from 1st Choice Movers LLC come out to review damage and her concerns and was immediately told no one from 1st choice Movers LLC was welcome at her homeI do not feel she wants to resolve this complaint but simply pay for only a portion of the work provided We do acknowledge Ms [redacted] concerns and were willing to compensate for her inconvenience and review damages but we were not allow to review the damages and she told us we were not welcome at her homeIn her initial call to me she yelled, screamed and berated me throughout the conversationAt some point anyone would become defensiveShe gave an ultimatum telling me what she was going to do Ms [redacted] signed the Bill of Lading Contract (invoice) acknowledging the total amount due and provided her credit card information for payment for the total moveWe did not quote or give an exact estimate for her moving servicesThat would be price fixing and is against the law and not allowed by the Minnesota Department of TransportationWe did not tell [redacted] her move would be exactly 1/hours this is simply not trueAlso , the move was hours not the stated hours The lateness in starting the move was due to weather and road conditions out of our control, the sun did not make the weather or hazardous road conditions any easier to navigateI do feel Ms [redacted] deserve some compensation but not $the whole total of the second day of the moveShe states she should not be accountable for the entire work the movers performed on 2/22/because the weather problems were within our control which they were notAlso, we did not give Ms [redacted] an exact quoteThis is simple not trueOur pricing is by the hour, not a quoted fixed priceThis is not allowed by the Minnesota Department of TransportationWe are willing to give compensation but not $658.75, the entire cost of the unloading portion of the moveWe do not feel this is an equitable resolutionThank you Final Consumer Response / [redacted] (3000, 11, 2014/03/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I think they mean it is a "moot" point I don't hear any proposal for compensation I am not focused on payment for the damages, but rather the length of time involved in the move and the difference between what I was quoted and what I was charged I acknowledge that I filed a chargeback after speaking by phone with Mr [redacted] on March He did not propose any resolutionThe chargeback is my proposed resolution, which still provides 1st Choice with almost $in compensation Final Business Response / [redacted] (4000, 13, 2014/03/20) */ I stand by our responseAlso, I apologize for my misspellingWe did not give Ms [redacted] a quoted amount for moving servicesWe have and are required to have our hourly rates in our tariff on file with the Department of Transportation in the State of MinnesotaWe explained the cost for a person moving crew and explained thereafter each additional movers is at a rate of $per mover, per hourI explained and stated actual time will apply for the moving serviceShe is implying that we overcharged for our moving serviceWe would not and did not overcharge for the moving services we providedI can provide a copy of the Bill of Lading (invoice)We are willing to give 25% off the second day total of $which is $I must state again, we did not give Ms [redacted] a quoted timeframe or priceHer invoice was $1,I do not feel it is fair to attempt to short us $658.75, the entire cost of the unloading of her goods in Savage, MNThank you
1st Choice Movers is definately absolute last resort They destroyed bedroom sets of furniture and then refused to give me the information for their insurance company as the owner repeatly called me ghetto and other names that were inappropriate The owner is a scam artist and will consistently sell in a bill of bull I believe he hires his crew from day labor places and calls them experienced He is experienced in scamming and ripping people off I am absolutely appalled that the Revdex.com has continued to give them a A+ for just responding and not resolving the complaints, including preventing me from getting the insurance information If you do use them, make sure that they give you a written estimate with a policy on it PROTECT YOURSELF The Revdex.com is not interested in the integrity of what they do, but how they respond to the complaints
Initial Business Response / [redacted] (1000, 5, 2015/04/10) */ 1st Choice Movers sa move for [redacted] for the afternoon of Friday, April 3, At that time we encourage him to set the move up for the morning as we could not give an exact time in the afternoonHe stated he could not do the move in the morning as he would not be available until some time after 2:p.mWe told him we could sthe move for the afternoon however we could not give an exact time1st Choice Movers employees and office staff start at 7:a.meach dayMovers are given their morning assignments and must complete those moving jobs before any afternoon moves can startThis is why we DO NOT give an exact time of arrival for afternoon movesWe ask each customer in the afternoon to keep their phone on and we will call when the crew is on its wayThey are always welcome to check in at any time1st Choice Movers was not hours late, we did not give a specific start time for this afternoon moveThis is simply not trueIt is also not true that we started at 5:p.m., we stared at 4:p.mI am sorry for Mr [redacted] bronchitis and his wife's knee injury however this should not be blamed on 1st Choice Movers, the truck and crew arrived as soon as humanly possible1st Choice Movers management sent the first crew that was available after completing their morning move assignmentIt is implied that the crew manager deliberately did not send a crew to Mr [redacted] This is not true After being yell at and treated rudely by Mr [redacted] throughout the afternoon, I lost my coolFor that my apologyA person can only take so much rude and mean spirited commentsThe yelling got to meThe move was already discounted by $We did not charge the full fuel or trip feeThis move was performed in StCloud, MN, minute plus awayI have a copy of the Bill of Lading Contract the start time was 4:p.mfor the total charge was $We do not feel a refund is dueWe were not lateAgain, this is not trueThe complaint is mean spirited, unkind and hurtfulWe were not late, the crew arrived as soon as they couldThis was explained, however I am sorry Mr [redacted] is so angryOur goal is to give the best customer service we can Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is absolutely not true that anything I said was mean spiritedI called and tried to get the issue resolved calmly and respectfully but after the complete lack of customer service and the utter denial of them possibly being responsible for anything I did raise my voice and for that I apologizeI did not yell but did become very disturbed by his comments over the phone especially when he said my family and I were lucky they even came and if it wasn't for them I wouldn't have found anyone to help which is also untrueThat is when I hung upThey had contacted me in regards to the move and knew how far away I was and they did not discount me for anything that was the price they quoted in the email I received from ***The fact is when I responded to the email they had sent me he was polite, told me not to worry and said my happiness is their number one concern they will be on timeWhen I called the day of the move, when it would be too late to call anyone else, his attitude changed and said there was nothing he could do there was a complete lack of customer serviceLike I said after I called he told me he would return my call with in the hour and he never called backI had to call again hours laterEven then when I called back the woman on the phone didn't want to speak with me and wanted me to call another numberThere have been numerous reviews that state the same thing has happened to other people and after reviewing the reviews it looks like the response has all been the sameI am not worried about a refund, although it would be nice, I am more concerned with them admitting they were at fault, taking responsibility for their attitude and treatment of customers and apologizing Final Business Response / [redacted] (4000, 11, 2015/05/01) */ It is never our intention to treat any customer disrespectful or to be unkindIf Mr [redacted] feels he was disrespected, my sincere apologyAs we stated in our previous correspondence, it is and has always been our policy that a customer that books an afternoon moving appointment is not given an exact time of arrivalWe ALWAYS explain the start time can vary and we will call when the crew is on its wayAlso, the customer is welcome to check in periodically for an update on arrival and we also try to keep the customer updatedOur day starts at 7:a.mand all moving crews are sent to their assigned jobAll morning moving assignments must be completed before any afternoon moving assignments can beginWe encouraged Mr [redacted] to move in the morning however, he was coming into StCloud hours awayso could not move in the morning and was not sure of his arrival time1st Choice Movers management team sent the first moving crew available in the afternoonIt is wrong to imply that the crew manager deliberately did not send a crew to Mr [redacted] This is untrue and unkind to implyWe do over a moves a month, over a thousand a year with great resultsAny company will have a few unhappy customers they are unable to pleaseWe try to make every customer's move a good experienceWe are a proud accredited business of the Revdex.com, this is the first concern on our record in over monthsWe have had complains in the last three years after serving over 3,customersWe were not late, however, again, my apology if we were perceived as being disrespectfulThat is never our intentionThank you
Initial Business Response /* (4000, 9, 2015/08/24) */
1st Choice Movers LLC appreciates the opportunity to respond to Mr*** complainI would like to clarify that Mr*** did not hire RonHe hired 1st Choice Movers LLC to perform moving service for him1st Choice Movers LLC has
been in business for over years and I nor any of the owners would ever mislead or deceive any customer of oursWe do not disregarded or ignore any customerOur policy and rule at 1st Choice Movers LLC is to have the crew manager on the job site handle any minor complain at the time the job is being performedOur hourly pricing was clearly stated to Mr.*** prior to reserving a moving appointment with 1st Choice Movers LLCAgain, at the time of scheduling an appointment and on the day of move it is stated on the Bill of Lading contract/invoiceIf Mr*** wanted to keep the move between $to $all he had to do is let the Crew Manager (James) know and he would have loaded for a only a specify time and would not have been able to take everythingThis was not a $to $moving jobThis was a $1,moving job and was billed accordingly1st Choice Movers LLC DID NOT charge Mr*** for the movers lunch break the Bill of Lading clearly show the minute lunch break with N/C (NO CHARGE)The travel or fuel fee of $at the end of the bill is the flat fuel fee charged for time to get the truck and moving crew from our location to the customers current location to begin the move and to get them back to our location once they complete the move at the customers new locationWe did not charge Mr*** for their lunch timeHowever, customers are charged from the time the move is started at the current location until it is completed at the new location, minus any breaks or lunch timeThe Bill of Lading Contract is signed at the beginning of the move for the customer to acknowledge the hourly rate for the service and to acknowledge "The carrier shall not make delivery of this shipment without payment of freight and all other lawful charges"When moving large furniture all must be prepared with moving blanket and stretch wrap, tools to disassemble, etcThe preparation, and loading is always more time consuming than the unloading at the new location
If a lamp part is missing my apology, however my manager said it was the lamp element that holds up the shade could not this part be purchased and replacedWe would be glad to pay for the replacement partIf not our liability is $cents per poundI will credit your MasterCard account for thisI will need to know the weight of the lampIf walls were damaged and cannot be touwith paint, we can send out a maintenance person from Home Maintenance Plus to repair
The hourly pay of our employees is not significant to the moving service we provideMr*** is stating untruth to belittle our company and is mean spirited and very hatefulIt is not Mr***'s business but all our employees make at least $dollars per hour
Most of what Mr*** has written is not a valid complain but the writing of someone very angryHe is making very mean spirited and hateful comments that are not true to get us to agree to his demands
Mr***'s additional comments on August 24, are vicious and to say we engage in practices that are a danger to consumers is slanderous and libelWhy is he so angry? We are talking about a lamp element and minor wall damage
I will credit for the missing lamp part and will be glad to repair any damaged walls if paint is not enough1st Choice Movers LLC does not feel a refund of time is warrantedMoving is a very labored intense job and must be done very carefullyOur goal is to always provide great service and a damage free moveAgain, my apology for the missing lamp element and any damage to your wallsThank you
Yours,
Gail ***
1st Choice Movers LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
Ron, the owner of 1st Choice Movers, attempted to call me on WedAugust 19th, around 5:15-5:pmI returned his call within minutes on the way to an appointment, at which time it was clear Ron was going to agitate the situation further and continued with his characterizations of me, his continued patronizing of me, and an overall dismissal of my complaint and what I had to say or felt about the circumstances
Ron told me, "***, we do 2,000+ moves a year...do you think complaints (including mine) are going to affect me?" I told Ron, "Ron, what are we doing here? I'm doing you a favor and returning your call..." at which point Ron laughed at me and said, "You're doing me a favor?? ***, you remind me of Rush Limbaugh"
Despite providing moving services on a supposed 'professional' basis and relationship, Ron attempts to characterize and label me somehow based upon politics or comparison to someone who's an entertainer he doesn't obviously like?
Ron then said he'd respond to the Revdex.com himself, and I asked him if he'd refund $I felt was overpaid and overcharged in wasted hourly time charged to meHe laughed at me and told me to, "get lost"
Ron and his company, 1st Choice Movers, is RUDE, unprofessional, engages in practices that are a danger to consumers (in my opinion), and he is dismissing of unhappy customers while bench-marking them to his supposed "2,000+ moves a year"? He has a skeleton-crew of $/ hremployees and 1-trucks, so I'd wonder how you can do over 2,000+ moves in a 52-week year physically or feasibly without being of the size of a United Van Lines or Mayflower Moving & Storage feasibly??
I also felt Ron threatened me at one point, of which I asked for his clarification of whether he was intended to be threatening or not, and he laughed at meRon had NO INTEREST in coming to any understanding or resolve of this matter despite reaching out to me on his own accord; for reason(s) I'm not sure since he had no intention of a resolve or making me (the customer) happy
I made Ron aware we have damages associated with the move, as well as the stated missing part from our $Pottery Barn floor lamp, and he offered no resolve nor his insurance or bonding company's contact info to me to attempt to address the damages his employees caused
I now have a further opinion of Ron and 1st Choice Movers that is even more concerning than before I filed the complaint
Outstanding job by 1st Choice MoversVery fastExtra careful with all itemsTVs bubble wrapped, furniture blanket wrappedThey have all size boxes for sale along with tapeLarge containers for your items on hangers at no chargeMovers extra careful with all itemsMade moving a pleasure
Initial Business Response /* (1000, 5, 2015/04/10) */
1st Choice Movers set-up a move for [redacted] for the afternoon of Friday, April 3, 2015. At that time we encourage him to set the move up for the morning as we could not give an exact time in the afternoon. He stated he could...
not do the move in the morning as he would not be available until some time after 2:00 p.m. We told him we could set-up the move for the afternoon however we could not give an exact time. 1st Choice Movers employees and office staff start at 7:30 a.m. each day. Movers are given their morning assignments and must complete those moving jobs before any afternoon moves can start. This is why we DO NOT give an exact time of arrival for afternoon moves. We ask each customer in the afternoon to keep their phone on and we will call when the crew is on its way. They are always welcome to check in at any time. 1st Choice Movers was not 3 hours late, we did not give a specific start time for this afternoon move. This is simply not true. It is also not true that we started at 5:00 p.m., we stared at 4:15 p.m. I am sorry for Mr. [redacted] bronchitis and his wife's knee injury however this should not be blamed on 1st Choice Movers, the truck and crew arrived as soon as humanly possible. 1st Choice Movers management sent the first crew that was available after completing their morning move assignment. It is implied that the crew manager deliberately did not send a crew to Mr. [redacted]. This is not true.
After being yell at and treated rudely by Mr. [redacted] throughout the afternoon, I lost my cool. For that my apology. A person can only take so much rude and mean spirited comments. The yelling got to me. The move was already discounted by $112.50. We did not charge the full fuel or trip fee. This move was performed in St. Cloud, MN, 60 minute plus away. I have a copy of the Bill of Lading Contract the start time was 4:15 p.m. for the total charge was $225.00. We do not feel a refund is due. We were not late. Again, this is not true. The complaint is mean spirited, unkind and hurtful. We were not late, the crew arrived as soon as they could. This was explained, however I am sorry Mr. [redacted] is so angry. Our goal is to give the best customer service we can.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is absolutely not true that anything I said was mean spirited. I called and tried to get the issue resolved calmly and respectfully but after the complete lack of customer service and the utter denial of them possibly being responsible for anything I did raise my voice and for that I apologize. I did not yell but did become very disturbed by his comments over the phone especially when he said my family and I were lucky they even came and if it wasn't for them I wouldn't have found anyone to help which is also untrue. That is when I hung up. They had contacted me in regards to the move and knew how far away I was and they did not discount me for anything that was the price they quoted in the email I received from [redacted]. The fact is when I responded to the email they had sent me he was polite, told me not to worry and said my happiness is their number one concern they will be on time. When I called the day of the move, when it would be too late to call anyone else, his attitude changed and said there was nothing he could do there was a complete lack of customer service. Like I said after I called he told me he would return my call with in the hour and he never called back. I had to call again 2 hours later. Even then when I called back the woman on the phone didn't want to speak with me and wanted me to call another number. There have been numerous reviews that state the same thing has happened to other people and after reviewing the reviews it looks like the response has all been the same. I am not worried about a refund, although it would be nice, I am more concerned with them admitting they were at fault, taking responsibility for their attitude and treatment of customers and apologizing.
Final Business Response /* (4000, 11, 2015/05/01) */
It is never our intention to treat any customer disrespectful or to be unkind. If Mr. [redacted] feels he was disrespected, my sincere apology. As we stated in our previous correspondence, it is and has always been our policy that a customer that books an afternoon moving appointment is not given an exact time of arrival. We ALWAYS explain the start time can vary and we will call when the crew is on its way. Also, the customer is welcome to check in periodically for an update on arrival and we also try to keep the customer updated. Our day starts at 7:30 a.m. and all moving crews are sent to their assigned job. All morning moving assignments must be completed before any afternoon moving assignments can begin. We encouraged Mr. [redacted] to move in the morning however, he was coming into St. Cloud 5 hours away. so could not move in the morning and was not sure of his arrival time. 1st Choice Movers management team sent the first moving crew available in the afternoon. It is wrong to imply that the crew manager deliberately did not send a crew to Mr. [redacted]. This is untrue and unkind to imply. We do over a 100 moves a month, over a thousand a year with great results. Any company will have a few unhappy customers they are unable to please. We try to make every customer's move a good experience. We are a proud accredited business of the Revdex.com, this is the first concern on our record in over 12 months. We have had 4 complains in the last three years after serving over 3,000 customers. We were not late, however, again, my apology if we were perceived as being disrespectful. That is never our intention. Thank you.
Initial Business Response /* (1000, 5, 2014/03/04) */
Thank you for the opportunity to respond. 1st Choice Movers LLC is a licensed moving company through the Minnesota Department of Transportation. We are required to have a hourly tariff on file with the Department of Transportation. In...
our tariff are our hourly rates. 1st Choice Movers LLC nor any licensed moving company in the State of Minnesota is allowed to give quoted fixed pricing for moving service. We do not give quoted amounts or exact estimate, nor are we allowed to for moving services we perform. Quoted or exact estimated amounts could be set high to take advantage of a customer. [redacted] did not quote or give Ms. [redacted] an exact estimate. Also, there are to many variable and each move is very different, accessability, traffic, stairs, distant, actual amount of items, number of boxes, etc. Again, we do not give exact quotes or estimates, we are not allowed. The Minnesota Department of Transportation which governs moving companies in the State of Minnesota does not allow price fixing.
As stated, on 2/20/14 the Twin cities was hit by a major winter storm. We are in Plymouth, MN and the move was in St. Paul, MN getting all trucks out of our truck yard and on the road to their destinations was a challenge and extremely difficult. This was one of the worse storms we have experienced in many years due to Mother Nature and the dangerous road conditions. The highways were extremely dangerous, with many accidents and stalled vehicles and ramps so slippery cars and trucks could not navigate. The lateness was out of our control. When the movers arrived and surveyed the items and the boxes to move they advised the customer how long they felt it would take. We never previously over the phone or by e-mail gave an exact quote or estimate. The moving crew did start the move at 10:45 a.m. and worked till 2:00 p.m. From 2:00 p.m. to 2:15 p.m. they took a break of course at no charge to the customer. At 2:15 p.m. they started again working until 7:15 p.m. not 7:30 p.m. as stated in the complaint.
Due to weather and road conditions out of our control we were not able to complete the unloading process of the move in Savage, MN until the next morning. We arrive at 9:00 a.m. in Savage, MN and unloaded until 1:00 p.m. not 2:00 p.m. as stated in the complaint. I will provide copies of the two day bill. This move took 12.25 hours not the incorrectly stated 14.50 hours in the complaint.
Regarding alleged damages, any company would need to review and substantiate before providing remedy or compensation. I offered to discuss remedy after reviewing damage on site or having someone from 1st Choice Movers LLC come out to review damage and her concerns and was immediately told no one from 1st choice Movers LLC was welcome at her home. I do not feel she wants to resolve this complaint but simply pay for only a portion of the work provided.
We do acknowledge Ms. [redacted] concerns and were willing to compensate for her inconvenience and review damages but we were not allow to review the damages and she told us we were not welcome at her home. In her initial call to me she yelled, screamed and berated me throughout the conversation. At some point anyone would become defensive. She gave an ultimatum telling me what she was going to do.
Ms. [redacted] signed the Bill of Lading Contract (invoice) acknowledging the total amount due and provided her credit card information for payment for the total move. We did not quote or give an exact estimate for her moving services. That would be price fixing and is against the law and not allowed by the Minnesota Department of Transportation. We did not tell [redacted] her move would be exactly 5 1/2 hours this is simply not true. Also , the move was 12.25 hours not the stated 14.50 hours.
The lateness in starting the move was due to weather and road conditions out of our control, the sun did not make the weather or hazardous road conditions any easier to navigate. I do feel Ms. [redacted] deserve some compensation but not $658.75 the whole total of the second day of the move. She states she should not be accountable for the entire work the movers performed on 2/22/14 because the weather problems were within our control which they were not. Also, we did not give Ms. [redacted] an exact quote. This is simple not true. Our pricing is by the hour, not a quoted fixed price. This is not allowed by the Minnesota Department of Transportation. We are willing to give compensation but not $658.75, the entire cost of the unloading portion of the move. We do not feel this is an equitable resolution. Thank you.
Final Consumer Response /* (3000, 11, 2014/03/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I think they mean it is a "moot" point.
I don't hear any proposal for compensation.
I am not focused on payment for the damages, but rather the length of time involved in the move and the difference between what I was quoted and what I was charged.
I acknowledge that I filed a chargeback after speaking by phone with Mr. [redacted] on March 24. He did not propose any resolution. The chargeback is my proposed resolution, which still provides 1st Choice with almost $900 in compensation.
Final Business Response /* (4000, 13, 2014/03/20) */
I stand by our response. Also, I apologize for my misspelling. We did not give Ms. [redacted] a quoted amount for moving services. We have and are required to have our hourly rates in our tariff on file with the Department of Transportation in the State of Minnesota. We explained the cost for a 2 person moving crew and explained thereafter each additional movers is at a rate of $50.00 per mover, per hour. I explained and stated actual time will apply for the moving service. She is implying that we overcharged for our moving service. We would not and did not overcharge for the moving services we provided. I can provide a copy of the Bill of Lading (invoice). We are willing to give 25% off the second day total of $658.75 which is $164.69. I must state again, we did not give Ms. [redacted] a quoted timeframe or price. Her invoice was $1,551.25. I do not feel it is fair to attempt to short us $658.75, the entire cost of the unloading of her goods in Savage, MN. Thank you.
We used 1st Choice for our move the end of March 2015. Load one day, store and unload the next day. The crew was terrific. Everything went great! They were friendly, knowledgeable and would ask questions if they needed info. Nothing was broke or damaged. It went so much smoother than we expected all for less than other bids. Thanks so much!!
K** & B[redacted]
Excellent, professional, extremely careful and very resonably priced. I have used their service 2x in 2016. They moved us from our home of 17 years, to a rental and the to our new home. It was very reassuring to have the same crew and same high standard of service. Would highly recommend this organization.
1st Choice Movers is definately absolute last resort. They destroyed 4 bedroom sets of furniture and then refused to give me the information for their insurance company as the owner repeatly called me ghetto and other names that were inappropriate. The owner is a scam artist and will consistently sell in a bill of bull. I believe he hires his crew from day labor places and calls them experienced. He is experienced in scamming and ripping people off. I am absolutely appalled that the Revdex.com has continued to give them a A+ for just responding and not resolving the complaints, including preventing me from getting the insurance information. If you do use them, make sure that they give you a written estimate with a policy on it. PROTECT YOURSELF. The Revdex.com is not interested in the integrity of what they do, but how they respond to the complaints.
Initial Business Response / [redacted] (1000, 5, 2014/03/04) */ Thank you for the opportunity to respond1st Choice Movers LLC is a licensed moving company through the Minnesota Department of TransportationWe are required to have a hourly tariff on file with the Department of TransportationIn our tariff are our hourly rates1st Choice Movers LLC nor any licensed moving company in the State of Minnesota is allowed to give quoted fixed pricing for moving serviceWe do not give quoted amounts or exact estimate, nor are we allowed to for moving services we performQuoted or exact estimated amounts could be set high to take advantage of a customer [redacted] did not quote or give Ms [redacted] an exact estimateAlso, there are to many variable and each move is very different, accessability, traffic, stairs, distant, actual amount of items, number of boxes, etcAgain, we do not give exact quotes or estimates, we are not allowedThe Minnesota Department of Transportation which governs moving companies in the State of Minnesota does not allow price fixing As stated, on 2/20/the Twin cities was hit by a major winter stormWe are in Plymouth, MN and the move was in StPaul, MN getting all trucks out of our truck yard and on the road to their destinations was a challenge and extremely difficultThis was one of the worse storms we have experienced in many years due to Mother Nature and the dangerous road conditionsThe highways were extremely dangerous, with many accidents and stalled vehicles and ramps so slippery cars and trucks could not navigateThe lateness was out of our controlWhen the movers arrived and surveyed the items and the boxes to move they advised the customer how long they felt it would takeWe never previously over the phone or by e-mail gave an exact quote or estimateThe moving crew did start the move at 10:a.mand worked till 2:p.mFrom 2:p.mto 2:p.mthey took a break of course at no charge to the customerAt 2:p.mthey started again working until 7:p.mnot 7:p.mas stated in the complaint Due to weather and road conditions out of our control we were not able to complete the unloading process of the move in Savage, MN until the next morningWe arrive at 9:a.min Savage, MN and unloaded until 1:p.mnot 2:p.mas stated in the complaintI will provide copies of the two day billThis move took hours not the incorrectly stated hours in the complaint Regarding alleged damages, any company would need to review and substantiate before providing remedy or compensationI offered to discuss remedy after reviewing damage on site or having someone from 1st Choice Movers LLC come out to review damage and her concerns and was immediately told no one from 1st choice Movers LLC was welcome at her homeI do not feel she wants to resolve this complaint but simply pay for only a portion of the work provided We do acknowledge Ms [redacted] concerns and were willing to compensate for her inconvenience and review damages but we were not allow to review the damages and she told us we were not welcome at her homeIn her initial call to me she yelled, screamed and berated me throughout the conversationAt some point anyone would become defensiveShe gave an ultimatum telling me what she was going to do Ms [redacted] signed the Bill of Lading Contract (invoice) acknowledging the total amount due and provided her credit card information for payment for the total moveWe did not quote or give an exact estimate for her moving servicesThat would be price fixing and is against the law and not allowed by the Minnesota Department of TransportationWe did not tell [redacted] her move would be exactly 1/hours this is simply not trueAlso , the move was hours not the stated hours The lateness in starting the move was due to weather and road conditions out of our control, the sun did not make the weather or hazardous road conditions any easier to navigateI do feel Ms [redacted] deserve some compensation but not $the whole total of the second day of the moveShe states she should not be accountable for the entire work the movers performed on 2/22/because the weather problems were within our control which they were notAlso, we did not give Ms [redacted] an exact quoteThis is simple not trueOur pricing is by the hour, not a quoted fixed priceThis is not allowed by the Minnesota Department of TransportationWe are willing to give compensation but not $658.75, the entire cost of the unloading portion of the moveWe do not feel this is an equitable resolutionThank you Final Consumer Response / [redacted] (3000, 11, 2014/03/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I think they mean it is a "moot" point I don't hear any proposal for compensation I am not focused on payment for the damages, but rather the length of time involved in the move and the difference between what I was quoted and what I was charged I acknowledge that I filed a chargeback after speaking by phone with Mr [redacted] on March He did not propose any resolutionThe chargeback is my proposed resolution, which still provides 1st Choice with almost $in compensation Final Business Response / [redacted] (4000, 13, 2014/03/20) */ I stand by our responseAlso, I apologize for my misspellingWe did not give Ms [redacted] a quoted amount for moving servicesWe have and are required to have our hourly rates in our tariff on file with the Department of Transportation in the State of MinnesotaWe explained the cost for a person moving crew and explained thereafter each additional movers is at a rate of $per mover, per hourI explained and stated actual time will apply for the moving serviceShe is implying that we overcharged for our moving serviceWe would not and did not overcharge for the moving services we providedI can provide a copy of the Bill of Lading (invoice)We are willing to give 25% off the second day total of $which is $I must state again, we did not give Ms [redacted] a quoted timeframe or priceHer invoice was $1,I do not feel it is fair to attempt to short us $658.75, the entire cost of the unloading of her goods in Savage, MNThank you
1st Choice Movers is definately absolute last resort They destroyed bedroom sets of furniture and then refused to give me the information for their insurance company as the owner repeatly called me ghetto and other names that were inappropriate The owner is a scam artist and will consistently sell in a bill of bull I believe he hires his crew from day labor places and calls them experienced He is experienced in scamming and ripping people off I am absolutely appalled that the Revdex.com has continued to give them a A+ for just responding and not resolving the complaints, including preventing me from getting the insurance information If you do use them, make sure that they give you a written estimate with a policy on it PROTECT YOURSELF The Revdex.com is not interested in the integrity of what they do, but how they respond to the complaints
Initial Business Response / [redacted] (1000, 5, 2015/04/10) */ 1st Choice Movers sa move for [redacted] for the afternoon of Friday, April 3, At that time we encourage him to set the move up for the morning as we could not give an exact time in the afternoonHe stated he could not do the move in the morning as he would not be available until some time after 2:p.mWe told him we could sthe move for the afternoon however we could not give an exact time1st Choice Movers employees and office staff start at 7:a.meach dayMovers are given their morning assignments and must complete those moving jobs before any afternoon moves can startThis is why we DO NOT give an exact time of arrival for afternoon movesWe ask each customer in the afternoon to keep their phone on and we will call when the crew is on its wayThey are always welcome to check in at any time1st Choice Movers was not hours late, we did not give a specific start time for this afternoon moveThis is simply not trueIt is also not true that we started at 5:p.m., we stared at 4:p.mI am sorry for Mr [redacted] bronchitis and his wife's knee injury however this should not be blamed on 1st Choice Movers, the truck and crew arrived as soon as humanly possible1st Choice Movers management sent the first crew that was available after completing their morning move assignmentIt is implied that the crew manager deliberately did not send a crew to Mr [redacted] This is not true After being yell at and treated rudely by Mr [redacted] throughout the afternoon, I lost my coolFor that my apologyA person can only take so much rude and mean spirited commentsThe yelling got to meThe move was already discounted by $We did not charge the full fuel or trip feeThis move was performed in StCloud, MN, minute plus awayI have a copy of the Bill of Lading Contract the start time was 4:p.mfor the total charge was $We do not feel a refund is dueWe were not lateAgain, this is not trueThe complaint is mean spirited, unkind and hurtfulWe were not late, the crew arrived as soon as they couldThis was explained, however I am sorry Mr [redacted] is so angryOur goal is to give the best customer service we can Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is absolutely not true that anything I said was mean spiritedI called and tried to get the issue resolved calmly and respectfully but after the complete lack of customer service and the utter denial of them possibly being responsible for anything I did raise my voice and for that I apologizeI did not yell but did become very disturbed by his comments over the phone especially when he said my family and I were lucky they even came and if it wasn't for them I wouldn't have found anyone to help which is also untrueThat is when I hung upThey had contacted me in regards to the move and knew how far away I was and they did not discount me for anything that was the price they quoted in the email I received from ***The fact is when I responded to the email they had sent me he was polite, told me not to worry and said my happiness is their number one concern they will be on timeWhen I called the day of the move, when it would be too late to call anyone else, his attitude changed and said there was nothing he could do there was a complete lack of customer serviceLike I said after I called he told me he would return my call with in the hour and he never called backI had to call again hours laterEven then when I called back the woman on the phone didn't want to speak with me and wanted me to call another numberThere have been numerous reviews that state the same thing has happened to other people and after reviewing the reviews it looks like the response has all been the sameI am not worried about a refund, although it would be nice, I am more concerned with them admitting they were at fault, taking responsibility for their attitude and treatment of customers and apologizing Final Business Response / [redacted] (4000, 11, 2015/05/01) */ It is never our intention to treat any customer disrespectful or to be unkindIf Mr [redacted] feels he was disrespected, my sincere apologyAs we stated in our previous correspondence, it is and has always been our policy that a customer that books an afternoon moving appointment is not given an exact time of arrivalWe ALWAYS explain the start time can vary and we will call when the crew is on its wayAlso, the customer is welcome to check in periodically for an update on arrival and we also try to keep the customer updatedOur day starts at 7:a.mand all moving crews are sent to their assigned jobAll morning moving assignments must be completed before any afternoon moving assignments can beginWe encouraged Mr [redacted] to move in the morning however, he was coming into StCloud hours awayso could not move in the morning and was not sure of his arrival time1st Choice Movers management team sent the first moving crew available in the afternoonIt is wrong to imply that the crew manager deliberately did not send a crew to Mr [redacted] This is untrue and unkind to implyWe do over a moves a month, over a thousand a year with great resultsAny company will have a few unhappy customers they are unable to pleaseWe try to make every customer's move a good experienceWe are a proud accredited business of the Revdex.com, this is the first concern on our record in over monthsWe have had complains in the last three years after serving over 3,customersWe were not late, however, again, my apology if we were perceived as being disrespectfulThat is never our intentionThank you
Initial Business Response /* (4000, 9, 2015/08/24) */
1st Choice Movers LLC appreciates the opportunity to respond to Mr*** complainI would like to clarify that Mr*** did not hire RonHe hired 1st Choice Movers LLC to perform moving service for him1st Choice Movers LLC has
been in business for over years and I nor any of the owners would ever mislead or deceive any customer of oursWe do not disregarded or ignore any customerOur policy and rule at 1st Choice Movers LLC is to have the crew manager on the job site handle any minor complain at the time the job is being performedOur hourly pricing was clearly stated to Mr.*** prior to reserving a moving appointment with 1st Choice Movers LLCAgain, at the time of scheduling an appointment and on the day of move it is stated on the Bill of Lading contract/invoiceIf Mr*** wanted to keep the move between $to $all he had to do is let the Crew Manager (James) know and he would have loaded for a only a specify time and would not have been able to take everythingThis was not a $to $moving jobThis was a $1,moving job and was billed accordingly1st Choice Movers LLC DID NOT charge Mr*** for the movers lunch break the Bill of Lading clearly show the minute lunch break with N/C (NO CHARGE)The travel or fuel fee of $at the end of the bill is the flat fuel fee charged for time to get the truck and moving crew from our location to the customers current location to begin the move and to get them back to our location once they complete the move at the customers new locationWe did not charge Mr*** for their lunch timeHowever, customers are charged from the time the move is started at the current location until it is completed at the new location, minus any breaks or lunch timeThe Bill of Lading Contract is signed at the beginning of the move for the customer to acknowledge the hourly rate for the service and to acknowledge "The carrier shall not make delivery of this shipment without payment of freight and all other lawful charges"When moving large furniture all must be prepared with moving blanket and stretch wrap, tools to disassemble, etcThe preparation, and loading is always more time consuming than the unloading at the new location
If a lamp part is missing my apology, however my manager said it was the lamp element that holds up the shade could not this part be purchased and replacedWe would be glad to pay for the replacement partIf not our liability is $cents per poundI will credit your MasterCard account for thisI will need to know the weight of the lampIf walls were damaged and cannot be touwith paint, we can send out a maintenance person from Home Maintenance Plus to repair
The hourly pay of our employees is not significant to the moving service we provideMr*** is stating untruth to belittle our company and is mean spirited and very hatefulIt is not Mr***'s business but all our employees make at least $dollars per hour
Most of what Mr*** has written is not a valid complain but the writing of someone very angryHe is making very mean spirited and hateful comments that are not true to get us to agree to his demands
Mr***'s additional comments on August 24, are vicious and to say we engage in practices that are a danger to consumers is slanderous and libelWhy is he so angry? We are talking about a lamp element and minor wall damage
I will credit for the missing lamp part and will be glad to repair any damaged walls if paint is not enough1st Choice Movers LLC does not feel a refund of time is warrantedMoving is a very labored intense job and must be done very carefullyOur goal is to always provide great service and a damage free moveAgain, my apology for the missing lamp element and any damage to your wallsThank you
Yours,
Gail ***
1st Choice Movers LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
Ron, the owner of 1st Choice Movers, attempted to call me on WedAugust 19th, around 5:15-5:pmI returned his call within minutes on the way to an appointment, at which time it was clear Ron was going to agitate the situation further and continued with his characterizations of me, his continued patronizing of me, and an overall dismissal of my complaint and what I had to say or felt about the circumstances
Ron told me, "***, we do 2,000+ moves a year...do you think complaints (including mine) are going to affect me?" I told Ron, "Ron, what are we doing here? I'm doing you a favor and returning your call..." at which point Ron laughed at me and said, "You're doing me a favor?? ***, you remind me of Rush Limbaugh"
Despite providing moving services on a supposed 'professional' basis and relationship, Ron attempts to characterize and label me somehow based upon politics or comparison to someone who's an entertainer he doesn't obviously like?
Ron then said he'd respond to the Revdex.com himself, and I asked him if he'd refund $I felt was overpaid and overcharged in wasted hourly time charged to meHe laughed at me and told me to, "get lost"
Ron and his company, 1st Choice Movers, is RUDE, unprofessional, engages in practices that are a danger to consumers (in my opinion), and he is dismissing of unhappy customers while bench-marking them to his supposed "2,000+ moves a year"? He has a skeleton-crew of $/ hremployees and 1-trucks, so I'd wonder how you can do over 2,000+ moves in a 52-week year physically or feasibly without being of the size of a United Van Lines or Mayflower Moving & Storage feasibly??
I also felt Ron threatened me at one point, of which I asked for his clarification of whether he was intended to be threatening or not, and he laughed at meRon had NO INTEREST in coming to any understanding or resolve of this matter despite reaching out to me on his own accord; for reason(s) I'm not sure since he had no intention of a resolve or making me (the customer) happy
I made Ron aware we have damages associated with the move, as well as the stated missing part from our $Pottery Barn floor lamp, and he offered no resolve nor his insurance or bonding company's contact info to me to attempt to address the damages his employees caused
I now have a further opinion of Ron and 1st Choice Movers that is even more concerning than before I filed the complaint
Outstanding job by 1st Choice MoversVery fastExtra careful with all itemsTVs bubble wrapped, furniture blanket wrappedThey have all size boxes for sale along with tapeLarge containers for your items on hangers at no chargeMovers extra careful with all itemsMade moving a pleasure
Initial Business Response /* (1000, 5, 2015/04/10) */
1st Choice Movers set-up a move for [redacted] for the afternoon of Friday, April 3, 2015. At that time we encourage him to set the move up for the morning as we could not give an exact time in the afternoon. He stated he could...
not do the move in the morning as he would not be available until some time after 2:00 p.m. We told him we could set-up the move for the afternoon however we could not give an exact time. 1st Choice Movers employees and office staff start at 7:30 a.m. each day. Movers are given their morning assignments and must complete those moving jobs before any afternoon moves can start. This is why we DO NOT give an exact time of arrival for afternoon moves. We ask each customer in the afternoon to keep their phone on and we will call when the crew is on its way. They are always welcome to check in at any time. 1st Choice Movers was not 3 hours late, we did not give a specific start time for this afternoon move. This is simply not true. It is also not true that we started at 5:00 p.m., we stared at 4:15 p.m. I am sorry for Mr. [redacted] bronchitis and his wife's knee injury however this should not be blamed on 1st Choice Movers, the truck and crew arrived as soon as humanly possible. 1st Choice Movers management sent the first crew that was available after completing their morning move assignment. It is implied that the crew manager deliberately did not send a crew to Mr. [redacted]. This is not true.
After being yell at and treated rudely by Mr. [redacted] throughout the afternoon, I lost my cool. For that my apology. A person can only take so much rude and mean spirited comments. The yelling got to me. The move was already discounted by $112.50. We did not charge the full fuel or trip fee. This move was performed in St. Cloud, MN, 60 minute plus away. I have a copy of the Bill of Lading Contract the start time was 4:15 p.m. for the total charge was $225.00. We do not feel a refund is due. We were not late. Again, this is not true. The complaint is mean spirited, unkind and hurtful. We were not late, the crew arrived as soon as they could. This was explained, however I am sorry Mr. [redacted] is so angry. Our goal is to give the best customer service we can.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is absolutely not true that anything I said was mean spirited. I called and tried to get the issue resolved calmly and respectfully but after the complete lack of customer service and the utter denial of them possibly being responsible for anything I did raise my voice and for that I apologize. I did not yell but did become very disturbed by his comments over the phone especially when he said my family and I were lucky they even came and if it wasn't for them I wouldn't have found anyone to help which is also untrue. That is when I hung up. They had contacted me in regards to the move and knew how far away I was and they did not discount me for anything that was the price they quoted in the email I received from [redacted]. The fact is when I responded to the email they had sent me he was polite, told me not to worry and said my happiness is their number one concern they will be on time. When I called the day of the move, when it would be too late to call anyone else, his attitude changed and said there was nothing he could do there was a complete lack of customer service. Like I said after I called he told me he would return my call with in the hour and he never called back. I had to call again 2 hours later. Even then when I called back the woman on the phone didn't want to speak with me and wanted me to call another number. There have been numerous reviews that state the same thing has happened to other people and after reviewing the reviews it looks like the response has all been the same. I am not worried about a refund, although it would be nice, I am more concerned with them admitting they were at fault, taking responsibility for their attitude and treatment of customers and apologizing.
Final Business Response /* (4000, 11, 2015/05/01) */
It is never our intention to treat any customer disrespectful or to be unkind. If Mr. [redacted] feels he was disrespected, my sincere apology. As we stated in our previous correspondence, it is and has always been our policy that a customer that books an afternoon moving appointment is not given an exact time of arrival. We ALWAYS explain the start time can vary and we will call when the crew is on its way. Also, the customer is welcome to check in periodically for an update on arrival and we also try to keep the customer updated. Our day starts at 7:30 a.m. and all moving crews are sent to their assigned job. All morning moving assignments must be completed before any afternoon moving assignments can begin. We encouraged Mr. [redacted] to move in the morning however, he was coming into St. Cloud 5 hours away. so could not move in the morning and was not sure of his arrival time. 1st Choice Movers management team sent the first moving crew available in the afternoon. It is wrong to imply that the crew manager deliberately did not send a crew to Mr. [redacted]. This is untrue and unkind to imply. We do over a 100 moves a month, over a thousand a year with great results. Any company will have a few unhappy customers they are unable to please. We try to make every customer's move a good experience. We are a proud accredited business of the Revdex.com, this is the first concern on our record in over 12 months. We have had 4 complains in the last three years after serving over 3,000 customers. We were not late, however, again, my apology if we were perceived as being disrespectful. That is never our intention. Thank you.
Initial Business Response /* (1000, 5, 2014/03/04) */
Thank you for the opportunity to respond. 1st Choice Movers LLC is a licensed moving company through the Minnesota Department of Transportation. We are required to have a hourly tariff on file with the Department of Transportation. In...
our tariff are our hourly rates. 1st Choice Movers LLC nor any licensed moving company in the State of Minnesota is allowed to give quoted fixed pricing for moving service. We do not give quoted amounts or exact estimate, nor are we allowed to for moving services we perform. Quoted or exact estimated amounts could be set high to take advantage of a customer. [redacted] did not quote or give Ms. [redacted] an exact estimate. Also, there are to many variable and each move is very different, accessability, traffic, stairs, distant, actual amount of items, number of boxes, etc. Again, we do not give exact quotes or estimates, we are not allowed. The Minnesota Department of Transportation which governs moving companies in the State of Minnesota does not allow price fixing.
As stated, on 2/20/14 the Twin cities was hit by a major winter storm. We are in Plymouth, MN and the move was in St. Paul, MN getting all trucks out of our truck yard and on the road to their destinations was a challenge and extremely difficult. This was one of the worse storms we have experienced in many years due to Mother Nature and the dangerous road conditions. The highways were extremely dangerous, with many accidents and stalled vehicles and ramps so slippery cars and trucks could not navigate. The lateness was out of our control. When the movers arrived and surveyed the items and the boxes to move they advised the customer how long they felt it would take. We never previously over the phone or by e-mail gave an exact quote or estimate. The moving crew did start the move at 10:45 a.m. and worked till 2:00 p.m. From 2:00 p.m. to 2:15 p.m. they took a break of course at no charge to the customer. At 2:15 p.m. they started again working until 7:15 p.m. not 7:30 p.m. as stated in the complaint.
Due to weather and road conditions out of our control we were not able to complete the unloading process of the move in Savage, MN until the next morning. We arrive at 9:00 a.m. in Savage, MN and unloaded until 1:00 p.m. not 2:00 p.m. as stated in the complaint. I will provide copies of the two day bill. This move took 12.25 hours not the incorrectly stated 14.50 hours in the complaint.
Regarding alleged damages, any company would need to review and substantiate before providing remedy or compensation. I offered to discuss remedy after reviewing damage on site or having someone from 1st Choice Movers LLC come out to review damage and her concerns and was immediately told no one from 1st choice Movers LLC was welcome at her home. I do not feel she wants to resolve this complaint but simply pay for only a portion of the work provided.
We do acknowledge Ms. [redacted] concerns and were willing to compensate for her inconvenience and review damages but we were not allow to review the damages and she told us we were not welcome at her home. In her initial call to me she yelled, screamed and berated me throughout the conversation. At some point anyone would become defensive. She gave an ultimatum telling me what she was going to do.
Ms. [redacted] signed the Bill of Lading Contract (invoice) acknowledging the total amount due and provided her credit card information for payment for the total move. We did not quote or give an exact estimate for her moving services. That would be price fixing and is against the law and not allowed by the Minnesota Department of Transportation. We did not tell [redacted] her move would be exactly 5 1/2 hours this is simply not true. Also , the move was 12.25 hours not the stated 14.50 hours.
The lateness in starting the move was due to weather and road conditions out of our control, the sun did not make the weather or hazardous road conditions any easier to navigate. I do feel Ms. [redacted] deserve some compensation but not $658.75 the whole total of the second day of the move. She states she should not be accountable for the entire work the movers performed on 2/22/14 because the weather problems were within our control which they were not. Also, we did not give Ms. [redacted] an exact quote. This is simple not true. Our pricing is by the hour, not a quoted fixed price. This is not allowed by the Minnesota Department of Transportation. We are willing to give compensation but not $658.75, the entire cost of the unloading portion of the move. We do not feel this is an equitable resolution. Thank you.
Final Consumer Response /* (3000, 11, 2014/03/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I think they mean it is a "moot" point.
I don't hear any proposal for compensation.
I am not focused on payment for the damages, but rather the length of time involved in the move and the difference between what I was quoted and what I was charged.
I acknowledge that I filed a chargeback after speaking by phone with Mr. [redacted] on March 24. He did not propose any resolution. The chargeback is my proposed resolution, which still provides 1st Choice with almost $900 in compensation.
Final Business Response /* (4000, 13, 2014/03/20) */
I stand by our response. Also, I apologize for my misspelling. We did not give Ms. [redacted] a quoted amount for moving services. We have and are required to have our hourly rates in our tariff on file with the Department of Transportation in the State of Minnesota. We explained the cost for a 2 person moving crew and explained thereafter each additional movers is at a rate of $50.00 per mover, per hour. I explained and stated actual time will apply for the moving service. She is implying that we overcharged for our moving service. We would not and did not overcharge for the moving services we provided. I can provide a copy of the Bill of Lading (invoice). We are willing to give 25% off the second day total of $658.75 which is $164.69. I must state again, we did not give Ms. [redacted] a quoted timeframe or price. Her invoice was $1,551.25. I do not feel it is fair to attempt to short us $658.75, the entire cost of the unloading of her goods in Savage, MN. Thank you.
We used 1st Choice for our move the end of March 2015. Load one day, store and unload the next day. The crew was terrific. Everything went great! They were friendly, knowledgeable and would ask questions if they needed info. Nothing was broke or damaged. It went so much smoother than we expected all for less than other bids. Thanks so much!!
K** & B[redacted]
Excellent, professional, extremely careful and very resonably priced. I have used their service 2x in 2016. They moved us from our home of 17 years, to a rental and the to our new home. It was very reassuring to have the same crew and same high standard of service. Would highly recommend this organization.
1st Choice Movers is definately absolute last resort. They destroyed 4 bedroom sets of furniture and then refused to give me the information for their insurance company as the owner repeatly called me ghetto and other names that were inappropriate. The owner is a scam artist and will consistently sell in a bill of bull. I believe he hires his crew from day labor places and calls them experienced. He is experienced in scamming and ripping people off. I am absolutely appalled that the Revdex.com has continued to give them a A+ for just responding and not resolving the complaints, including preventing me from getting the insurance information. If you do use them, make sure that they give you a written estimate with a policy on it. PROTECT YOURSELF. The Revdex.com is not interested in the integrity of what they do, but how they respond to the complaints.