1st Choice Plumbing

This is in response to complaint number [redacted] I wanted to start off by apologizing to the Revdex.com and Mrs [redacted] for the delay in responding to the complaint that has been brought forwardWe have been diligently reviewing the information in the complaint and our own records to produce a fair resolution to the desired settlement requested We are very sorry for the experience that Mrs [redacted] had and appreciate the opportunity to respond Unfortunately, the technician that installed the water heater in your home was let go from our company shortly after the install of your water heater took placeAfter the install of the water heater, Mrs [redacted] called in and stated that she had requested a star rated water heater and she was unable to receive her rebate because the unit we installed was not star ratedWe pulled up her invoice and under the area where the technician described the work, there was nothing stating that the customer had requested a star rated water heaterOur company policy states that once the customer and technician have reviewed the options for services and the customer has made a decision on what they would like have done, the technician fills in the description of work that will be completed and the agreed upon priceOnce the customer reviews the description of work to be completed and everything is satisfactory, the customer signs a waiver and the work can beginThen after all the work is complete, the customer signs that the work the technician is completed to their satisfactionMrs [redacted] signed the waiver and the line that she was satisfied with the work that was completed With the technician no longer being employed with our company and not hearing his side of the story, we still wanted to act in good faith and send Mrs [redacted] her rebateI do concede that the payment took a little bit of time to process but we continuously reassured Mrs [redacted] that her payment would be coming in the mail and we had indeed sent in her extended warranty to the water heater company for processing Mrs [redacted] called in to the office on Friday, 7/08/16, stating that if her rebate check was not in her mail box by 7/11/that she would be sending a complaint to the Revdex.comWe put a check in the mail the same day and since our office is in the same area she lives; she should have received the check by Saturday or Monday at the very latestA few days later we were met with a complaint regardless of sending the check as she had asked Being that Mrs [redacted] has signed the invoice saying that she agreed for the work to begin and was satisfied with its completion, we cannot refund any money or exchange the water heater for a new oneWe feel that refunding the amount of the rebate was a fair resolution to the situation Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowTO: Revdex.com Response: I can see the reason for that employee to be let go since evidently is totally unethical; I signed the acceptance of the [redacted] water heater based on his claim that it was Star approved; however, it was the wrong model from the one that SDGE states The claim that I was supposed to go and look at the box to see if I was being CHEATED" is ridiculous and the statement that the employee is no longer there has no bearing since there was a WITNESS; the young man, [redacted] who did all the work and he lives in [redacted] ; I talked to him at length while he installed the pipes So they can talk to himObviously the employee that was let go behaved in such a manner as to warrant his being fired or dismissed; that's proof enough Don't you think? I do deserve a refund and perhaps this is a good company and just hired a bad apple; he should have been closely monitoredI know that he is from [redacted] ***, he had arrived here not long ago and I have more information since he was a nonstop talker Please proceed with this case and thank You [redacted] ***

We went to *** ***
Street in San Diego on 10/24/for a call that there was a possible slab
leak under the carpet in the kitchen and dinning room areaThe customer
gave
us permission to perform a leak detection and Pressure testWe looked
under the rug (we pulled back about inches of wet carpet) we removed the base
board (about inches) with customer approval, the customer agreed to take care
of all necessary repairs himselfWe pulled back
the refrigerator, located the leak it was the ice maker , we shut off
the ice-maker line and stopped the leakOur original price was $but we
gave him a discount for the total of $The customer was happy that we
found and stopped the leak in a timely manner and also stated that we
saved him thousands of dollarsWhen our technicians left the property the
customer was happy, the customer never called the office to speak to there
supervisor to let us know about his dissatisfactionThe customer signed
the invoice and the technicians let the home.
I have talked to the customer (10/29/at 5:pm) and we are going to refund the $in agreement of him taking off the bad reviewHe is now a satisfied happy customer.
Note:
Free estimates are
freely given when the customer knows exactly what the problem is, this
call the customer did not know where the leak was coming form so a
leak detection was necessary for us to locate the leak
Calls like this is consider a diagnoses call we charged him $Once the
leak was detected the customer said he would take care it from there

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Since The business has decided to refund the money I consider this dispute to be resolved to my satisfactionI would recommend that the negative review be lifted.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
TO:  Revdex.com
Response:
I can see the reason for that employee to be let go since evidently is totally unethical; I signed the acceptance of the [redacted] water heater based on his claim that it was Star approved; however, it was the wrong model from the one that SDGE states .  The claim that I was supposed to go and look at the box to see if I was being CHEATED" is  ridiculous and the statement that the employee is no longer there has no bearing since there was a WITNESS; the young man, [redacted] who did all the work and he lives in [redacted]; I talked to him at length while he installed the pipes.  So.....  they can talk to him. Obviously the employee that was let go behaved in such a manner as to warrant his being fired or dismissed; that's proof enough Don't you think?  I do deserve a refund and perhaps this is a good company and just hired a bad apple; he should have been closely monitored. I know that he is from [redacted], he had arrived here not long ago and I have more information since he was a nonstop talker. 
Please proceed with this case and thank You.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
TO:  Revdex.comResponse:I can see the reason for that employee to be let go since evidently is totally unethical; I signed the acceptance of the [redacted] water heater based on his claim that it was Star approved; however, it was the wrong model from the one that SDGE states .  The claim that I was supposed to go and look at the box to see if I was being CHEATED" is  ridiculous and the statement that the employee is no longer there has no bearing since there was a WITNESS; the young man, [redacted] who did all the work and he lives in [redacted]; I talked to him at length while he installed the pipes.  So.....  they can talk to him. Obviously the employee that was let go behaved in such a manner as to warrant his being fired or dismissed; that's proof enough Don't you think?  I do deserve a refund and perhaps this is a good company and just hired a bad apple; he should have been closely monitored. I know that he is from [redacted], he had arrived here not long ago and I have more information since he was a nonstop talker.  Please proceed with this case and thank You.[redacted]

This is in response to complaint number [redacted]. I wanted to start off by apologizing to the Revdex.com and Mrs. [redacted] for the delay in responding to the complaint that has been brought forward. We have been diligently reviewing the information in the complaint and our own records to produce a fair...

resolution to the desired settlement requested.  We are very sorry for the experience that Mrs. [redacted] had and appreciate the opportunity to respond. Unfortunately, the technician that installed the water heater in your home was let go from our company shortly after the install of your water heater took place. After the install of the water heater, Mrs. [redacted] called in and stated that she had requested a star rated water heater and she was unable to receive her rebate because the unit we installed was not star rated. We pulled up her invoice and under the area where the technician described the work, there was nothing stating that the customer had requested a star rated water heater. Our company policy states that once the customer and technician have reviewed the options for services and the customer has made a decision on what they would like have done, the technician fills in the description of work that will be completed and the agreed upon price. Once the customer reviews the description of work to be completed and everything is satisfactory, the customer signs a waiver and the work can begin. Then after all the work is complete, the customer signs that the work the technician is completed to their satisfaction. Mrs. [redacted] signed the waiver and the line that she was satisfied with the work that was completed. With the technician no longer being employed with our company and not hearing his side of the story, we still wanted to act in good faith and send Mrs. [redacted] her rebate. I do concede that the payment took a little bit of time to process but we continuously reassured Mrs. [redacted] that her payment would be coming in the mail and we had indeed sent in her extended warranty to the water heater company for processing. Mrs. [redacted] called in to the office on Friday, 7/08/16, stating that if her rebate check was not in her mail box by 7/11/16 that she would be sending a complaint to the Revdex.com. We put a check in the mail the same day and since our office is in the same area she lives; she should have received the check by Saturday or Monday at the very latest. A few days later we were met with a complaint regardless of sending the check as she had asked. Being that Mrs. [redacted] has signed the invoice saying that she agreed for the work to begin and was satisfied with its completion, we cannot refund any money or exchange the water heater for a new one. We feel that refunding the amount of the rebate was a fair resolution to the situation. Thank you.

This is in response to complaint number [redacted]. I wanted to start off by apologizing to the Revdex.com and Mrs. [redacted] for the delay in responding to the complaint that has been brought forward. We have been...

diligently reviewing the information in the complaint and our own records to produce a fair resolution to the desired settlement requested.  We are very sorry for the experience that Mrs. [redacted] had and appreciate the opportunity to respond. 
Unfortunately, the technician that installed the water heater in your home was let go from our company shortly after the install of your water heater took place. After the install of the water heater, Mrs. [redacted] called in and stated that she had requested a star rated water heater and she was unable to receive her rebate because the unit we installed was not star rated. We pulled up her invoice and under the area where the technician described the work, there was nothing stating that the customer had requested a star rated water heater. Our company policy states that once the customer and technician have reviewed the options for services and the customer has made a decision on what they would like have done, the technician fills in the description of work that will be completed and the agreed upon price. Once the customer reviews the description of work to be completed and everything is satisfactory, the customer signs a waiver and the work can begin. Then after all the work is complete, the customer signs that the work the technician is completed to their satisfaction. Mrs. [redacted] signed the waiver and the line that she was satisfied with the work that was completed.
 
With the technician no longer being employed with our company and not hearing his side of the story, we still wanted to act in good faith and send Mrs. [redacted] her rebate. I do concede that the payment took a little bit of time to process but we continuously reassured Mrs. [redacted] that her payment would be coming in the mail and we had indeed sent in her extended warranty to the water heater company for processing.
 
Mrs. [redacted] called in to the office on Friday, 7/08/16, stating that if her rebate check was not in her mail box by 7/11/16 that she would be sending a complaint to the Revdex.com. We put a check in the mail the same day and since our office is in the same area she lives; she should have received the check by Saturday or Monday at the very latest. A few days later we were met with a complaint regardless of sending the check as she had asked.
 
Being that Mrs. [redacted] has signed the invoice saying that she agreed for the work to begin and was satisfied with its completion, we cannot refund any money or exchange the water heater for a new one. We feel that refunding the amount of the rebate was a fair resolution to the situation.
 
Thank you.

We went to [redacted]
Street in San Diego on 10/24/2014 for a call that there was a possible slab
leak under the carpet in the kitchen and dinning room area. The customer gave
us permission to perform a leak detection and Pressure test. We looked
under the rug (we pulled back about 3...

inches of wet carpet) we removed the base
board (about 4 inches) with customer approval, the customer agreed to take care
of all necessary repairs himself. We pulled back
the refrigerator, located the leak it was the ice maker , we shut off
the ice-maker line and stopped the leak. Our original price was $99.00 but we
gave him a discount for the total of $60.00. The customer was happy that we
found and stopped the leak in a timely manner and also stated that we
saved him thousands of dollars. When our technicians left the property the
customer was happy, the customer never called the office to speak to there
supervisor to let us know about his dissatisfaction. The customer signed
the invoice and the technicians let the home. 
 I have talked to the customer (10/29/2014 at 5:05 pm) and we are going to refund the $60.00. in agreement of him taking off the bad review. He is now a satisfied happy customer. 
Note:
Free estimates are
freely given when the customer knows exactly what the problem is, this
call the customer did not know where the leak was coming form so a
leak detection was necessary for us to locate the leak.
Calls like this is consider a diagnoses call we charged him $60.00. Once the
leak was detected the customer said he would take care it from there.