1st Choice Roofing Incorporated

To whom it may Concern,Second letter in response to ID [redacted] As previously stated 1st Choice Roofing Incwas hired to repair a leak, we suggested to rip the roofCustomer could not afford itWe completed the job we were hired to doAs customer courtasy since she is not satisfied we will be willing to reimburse $ 1,within consideration of purchased materials and labor costIf refunded $ 1,we have no liability to the roof and contract is void.Thank You,1st Choice Roofing Inc

1st Choice Roofing Inc.To whom it may concern, 4/20/This letter is in response to ID ***Customer wanted to stop her garage roof from leaking1st Choice Roofing Increcommended to rip entire roofCustomer said she couldn't afford to do that1st
Choice Roofing Incwas hired on 8/28/and finished on 8/29/15, to stop the garage roof from leaking, that was stopped per customer and did what was stated in the contractCustomer paid her remaining balance on 10/3/We were in contact with customer and tried to correct her concerns of some water pooling on the roofBetween the weather conditions, her availability and ours taken into consideration, she became frustratedWe received a letter from her, that her Insurance Company was out 9/3/15, (copy of findings) enclosed with this letterA copy of 1st Choice Roofing IncContract alsoNovember we rehung her old down spouts another time repalced her drainbox no chargeNovember 21, she stated roof was draining better and still no leakWe tried to work with her.1st Choice Roofing Incdoes not feel a refund is owed back to the customer since we did what we were contracted to do and stopped the leakAfter communication stopped with customer, she has been putting bad reviews on the internetWe would like to resolve this matter.Thank You,1st Choice Roofing Inc

1st Choice Roofing Inc.To whom it may concern, 4/20/16This letter is in response to ID [redacted]. Customer wanted to stop her garage roof from leaking. 1st Choice Roofing Inc. recommended to rip entire roof. Customer said she couldn't afford to do that. 1st Choice Roofing Inc. was hired on 8/28/15...

and finished on 8/29/15, to stop the garage roof from leaking, that was stopped per customer and did what was stated in the contract. Customer paid her remaining balance on 10/3/15. We were in contact with customer and tried to correct her concerns of some water pooling on the roof. Between the weather conditions, her availability and ours taken into consideration, she became frustrated. We received a letter from her, that her Insurance Company was out 9/3/15, (copy of findings) enclosed with this letter. A copy of 1st Choice Roofing Inc. Contract also. November we rehung her old down spouts another time repalced her drainbox no charge. November 21, 2015 she stated roof was draining better and still no leak. We tried to work with her.1st Choice Roofing Inc. does not feel a refund is owed back to the customer since we did what we were contracted to do and stopped the leak. After communication stopped with customer, she has been putting bad reviews on the internet. We would like to resolve this matter.Thank You,1st Choice Roofing Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please mail a check/money order for $1000.00 to my address, [redacted] Philadelphia, PA 19134, ASAP so I can have my roof fixed immediately. Thank you.
Regards,
[redacted]

To whom it may Concern,Second letter in response to ID [redacted]. As previously stated 1st Choice Roofing Inc. was hired to repair a leak, we suggested to rip the roof. Customer could not afford it. We completed the job we were hired to do. As customer courtasy since she is not satisfied we will be willing to reimburse $ 1,000.00 within consideration of purchased materials and labor cost. If refunded $ 1,000.00 we have no liability to the roof and contract is void.Thank You,1st Choice Roofing Inc.