1st Choice Roofing

Initial Business Response / [redacted] (1000, 5, 2016/11/08) */ [redacted] WE WERE CONTRACTED FOR THE ORIGINAL FLAT ROOF WORK - WHICH HAS BEEN COMPLETEDAFTER THAT WAS COMPLETED WE WERE REQUESTED TO COMPLETE ADDITIONAL WORK INCLUDING CAP METALWE RECEIVED A VERBAL GO AHEAD ON THE CAP METAL AND THE CANOPY ROOF AND STARTED THE WORK, HOWEVER, AFTER STARTING THE WORK, WE FOUND THAT ADDITIONAL WORK HAD TO BE COMPLETED BY OTHER TRADES BEFORE OUR WORK COULD BE DONE - WE ADVISED THE OWNER AND LEFT THE SITE UNTIL THE REQUIRED WORK WAS COMPLETED THE OWNER HAS SINCE CONTACTED US AND ADIVSED US WE COULD RETURN HOWEVER WE ARE CURRENTLY ON TWO LARGE PROJECTS AND DO NOT HAVE THE RESOURCES TO COMPLETE THE ADDITONAL WORK AT THIS TIMEWE WILL CONTACT THE OWNER THIS WEEK AND WE HOPE TO PROVIDE A SCHEDULE WHEN WE CAN RETURN TO HIS SITEPLEASE NOTE THAT THE WORK WE HAVE BEEN PAID FOR TO DATE IS ONLY FOR THE WORK COMPLETED AND NOT THE ADDITIONAL WORK REQUESTED Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/11/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Five Star Roofing has not completed the work as claimed [redacted] Five Star did not notify the owner as claimed and the owner made several attempts to get some answers and they never got back to himWe had waited for a call from them last week as promised but that did not happen [redacted]

Initial Business Response /* (1000, 8, 2017/07/14) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
SINCE FILING THIS COMPLAINT FIVE STAR ROOFING & MAASONRY HAS BEEN IN TOUCH WITH THIS CUSTOMER, AND HAS BEEN TO THE...

SITE TO DETERMINE THE PROBLEM. AT THIS TIME THE CUSTOMER IS NOT AVAILABLE BUT WE ARE CONFIDENT THAT MOST OF THE ISSUES HAVE BEEN RESOLVED. THE CUSTOMER WILL CONTACT US AGAIN WHEN THEY RETURN IN ORDER FOR THE REPAIR WORK TO BE COMPLETED.

Initial Business Response /* (1000, 5, 2016/11/08) */
[redacted]
WE WERE CONTRACTED FOR THE ORIGINAL FLAT ROOF WORK - WHICH HAS BEEN COMPLETED. AFTER THAT WAS COMPLETED WE WERE...

REQUESTED TO COMPLETE ADDITIONAL WORK INCLUDING CAP METAL. WE RECEIVED A VERBAL GO AHEAD ON THE CAP METAL AND THE CANOPY ROOF AND STARTED THE WORK, HOWEVER, AFTER STARTING THE WORK, WE FOUND THAT ADDITIONAL WORK HAD TO BE COMPLETED BY OTHER TRADES BEFORE OUR WORK COULD BE DONE - WE ADVISED THE OWNER AND LEFT THE SITE UNTIL THE REQUIRED WORK WAS COMPLETED.
THE OWNER HAS SINCE CONTACTED US AND ADIVSED US WE COULD RETURN HOWEVER WE ARE CURRENTLY ON TWO LARGE PROJECTS AND DO NOT HAVE THE RESOURCES TO COMPLETE THE ADDITONAL WORK AT THIS TIME. WE WILL CONTACT THE OWNER THIS WEEK AND WE HOPE TO PROVIDE A SCHEDULE WHEN WE CAN RETURN TO HIS SITE. PLEASE NOTE THAT THE WORK WE HAVE BEEN PAID FOR TO DATE IS ONLY FOR THE WORK COMPLETED AND NOT THE ADDITIONAL WORK REQUESTED.
Initial Consumer Rebuttal /* (3000, 7, 2016/11/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Five Star Roofing has not completed the work as claimed. [redacted] Five Star did not notify the owner as claimed and the owner made several attempts to get some answers and they never got back to him. We had waited for a call from them last week as promised but that did not happen. [redacted]