1st Choice Solutions Reviews (%countItem)
1st Choice Solutions Rating
Address: 1033 N. Lombard Road, Lombard, Illinois, United States, 60148
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This company came to our house to do a pack-out while we were having some construction done in our basement. They communicated appropriately to let me know when they would arrive. They were always on time. They were professional, courteous, and efficient. When they brought our stuff back it was in great condition and they unpacked everything for us. Very happy with their friendly service!!
I am extremely dissatisfied with the services from this company. I hired it in May to do some flood cleanup and, for a few hours of work, I was charged $2,669, which was high, but I paid it in full. Then, I was told that I could keep some "air movers" to allow things to dry out more. I expected to pay a fee, but, I received phone calls asking for $950 for having the "air movers" for two days. I was told that the company would send somebody by my house to pick up the check. At that point, I had no invoice.
I had to beg for an invoice and I finally got one. After I sent a check months ago to the address on the invoice, I got more phone calls asking for payment. I tried to phone at least 20 times but the phone line was always busy. Then, yesterday I received a "Notice of Intent to File a (Mechanic's) Lien." This is no way to conduct business in so many ways.
Mrs. S
We thank you for taking the time to review 1st Choice Solutions.
At 1st Choice Solutions, customer satisfaction is what we strive for every day. We are very sorry to hear that your experience was unpleasant, and your satisfaction was not met. We understand how overwhelming water damage losses can be and how our response to your emergency calls is important. When we received your initial call in May, our crews were dispatched to your property and performed mitigation services professionally and efficiently. A price was agreed on and paid. Now, when water loss hit your property a second time, you requested that no mitigation crew would be dispatched but instead asked to rent equipment. When we noticed how surprised you were at the price of the rental, we went ahead and gave you a discount because we understand how overwhelming these losses can be. Once again, a price was agreed to in person, over the phone and by e-mail. As soon as equipment was no longer needed, we picked up and sent you an invoice to the email address that you provided. This invoice was also mailed out. We have gone through our phone logs and currently do not have record of you calling our office “at least 20 times.” We are a 24/7 emergency service company, so this means we always have someone available to take your calls. If you could please provide this log of 20 calls, we would greatly appreciate it for this will help create a better experience for future clients. Regarding the invoice, it was sent multiple times via email, to which there was no response until July when you stated that payment had already been mailed out. Truthfully, we never received payment via mail, which is when our office manager suggested that one of our employees would be dispatched to pick up the payment. We never received a response from you; therefore, no employee was dispatched to pick up this payment. Mrs. S clearly there have been many misunderstandings and we will gladly work with you to get this paid and closed out. As for the intent to lien, this notice is sent automatically by our system when no payment is received after a certain amount of time. We apologize for the inconvenience that this may be to you, but we hope you understand that as a business we must do all that we can to, one, keep our customers satisfied and two, continue to grow as a business. We thank you, nonetheless, for choosing 1st Choice Solutions and we wish you the very best!