1st Choice Surfaces Reviews (2)
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1st Choice Surfaces Rating
Description: Carpenters, Kitchen Remodeling, Garage Builders, Granite, Countertops, Kitchen & Bath - Design & Remodeling, Bathroom Remodeling
Address: 9520 N 7th St Ste 2, Phoenix, Arizona, United States, 85020-2195
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Arrived a day early, took measurements for future fireplace and TV built-ins. (I have both items.) Noted he would send quote by email -- never heard from him again. If [he was] too busy, just state that to me on the phone.
I had an absolute nightmare of an experience with 1st Choice Surfaces. First, the work was said to be done in 7-9 business days and it took over 2 months to complete. Second, the company did a very poor job of putting on my kitchen island countertop and didn't call me ahead of time to save plenty of time and money to mention that the 2 slabs will not look great together. Their crew left the house a mess after installation the 1st time and didn't clean up anything. I was forced to buy 2 new slabs and it was agreed the new counter would be completed right away. I hadn't heard anything for over a week so I had to get on the company again. They did a below average job the second time but I just wanted to be done with it. They also originally told me and had in writing that they would not charge me for sales tax but they went ahead and charged my card anyways. Very poor communication, timeliness, and integrity. This was the worst experience I have ever dealt with.