1st Class Rental

Review: I did a shoutout for an apartment on [redacted] for Sept * 2013 to Oct ** 2013 and this Company called 1st Class rental answered saying they had exactly what I wanted and if I wanted to go direct to their website I could save the [redacted] fee. I never should have done it but I did being on a fixed income and retired trying to show NYC to my Thai wife.On july ** 2013 he sent me an email with credit card agreement and had trouble running my card through he said so he made the $8500 payment in two one for $4500 and one for $4000.He got our passport info and said he would send a guest agreement. He did but it was very strict and made all kinds of demands if we did not do everything he wanted we would get fined and he could have us out in 24 hours and locks changed and Police called. I should have stayed away from it but it was near the eye hospital I wanted to go to and near everything I wanted to show my wife so we went ahead with the deal.As it got closer he wrote he wanted to know when he could call us? I was not feeling good that it was getting close to the day to go and he is not willing to write what is wrong. He said he is a lawyer and basically we would have to leave to another of his units Sept ** since the landlord does not want short time tenants anymore.He got to the airport an hour and half late and we were worried he was not going to show and charged our credit card $85 to take us to the apartment.We were tired and scared and happy to have a place to sleep.Near end of Sept he said he could not get us another unit and we had to leave Sept ** and he ran my credit card through his phone device for [redacted] for the $4500 charge and gave me a reference number and said he would take us to the airport Sept ** and not charge us and even pay for the flight change which was $400 which I showed him proof of. He had a dispossess on the door of the unit and I took pics and sent him which stated his Landlord said he owed him $10850 something USD due 9/**.He told me that he paid it but he witheld the money to get the Landlord to negotiate the stopping of his short time rentals and since he owned 18 apartments and five with that landlord he had no other units to put us in.The balance of the $5410 he owed us he would put in a check and put in our checking account.He now had our credit card info, our passport copies, our signatures, our bank account number and enough info to take our identities so we were concerned about his callous attitude since I am retired and [redacted] and had [redacted] and needed treatment and he has our eye hospital records which he made us send all mail to a mailbox etc uptown and not to the apartment on [redacted] we were staying in NYC.He also had in the contract cleaning lady twice a month who never came.He took us to the airport at Newark and we left for Sf on Sept ** 2013 and still have not got our refund.[redacted] I contacted said this 1st Class rental never submitted a refund and he knows that they do not refund after 60 days and I should make a claim to [redacted] which we did.He kept writing that he sent us a check even though we asked to be deposited in NYC he demanded that it goes to Thailand and he was going to send a tracking number. We kept writing and asking and he said he sent it but finally a fake tracking number for signature was emailed and we checked USPS tracking and nothing showed so we called and waited 45 minutes on the phone and the person said that was not a tracking number.We wrote him every day and he never responded and now we want everyone to know since he advertises all over and people should know and also the Government should investigate who else he did this to?Desired Settlement: He owes us money for the month he promised us and we paid for, a total of 51 nights and he only let us stay 21 nights, he said he would pay the $400 penalty to change our flight.He ruined our peace of mind and serenity, he made us suffer and lied to us The desired settlement and arrangements, he got our passport and Social Security and names and all info that can be used to steal our idenities and he has the hospital on [redacted] records they sent me through him with details for

Consumer

Response:

At this time, I have not been contacted by 1st Class Rental regarding complaint ID [redacted].

Sincerely,

Review: Hi,I paid [redacted] $4465aud from 1st Class rental for my accommodation to NYC . He cancelled our booking 2.5 weeks before we were ment to fly out. He said he would give a full refund or offered us another rental which did not suit our needs at all and actually lied about how many bedrooms and price. So we opted for our full refund. It's been over 6 weeks and there is no refund and [redacted] can't give and transaction or receipt of this being done. After constantly asking for this information. He does not answer my calls, and if he happens to answer and email it's just more stalling. One of the last emails told me I was [redacted] and that $4500 was the least of my troubles. This was my first trip ever and certainly first trip to the USA which now has left me very sour.Desired Settlement: I would like the full refund as promised.