1st Gear Auto, Inc.

Good afternoon,   My name is Matthew C[redacted] and I am the [redacted] here at North Coast Auto Mall. Please allow me to apologize to you for your experience with us as we always strive for our customers to have a positive one. After having pulled your file it was...

determined that you signed a PA Form. The gist of this form documents that you are aware that the vehicle was in an accident, that you were not forced to purchase the vehicle, that you had ample opportunity to have the vehicle inspected and that you are essentially purchasing the vehicle with the knowledge that it has been in an accident and that the vehicle has structural damage be it minor or major. You initialed in 4 different places, signed and dated it on the bottom. Attached is the form I speak of with your signature. I have already reached out to your finance company and spoken with the [redacted] about the phone calls that you are receiving on your due date. I hope that this clarifies everything and I hope that you have a wonderful day. Thank you and take care.  Matthew C[redacted]

Good afternoon,   The check should have already been cut and the customer should have it in hand or will in the next day or so. We apologize for any convenience and if you have any more questions please feel free to reach out to me personally. Thank you and I hope you have a nice...

day.  Matthew C[redacted]

Dear [redacted],Looks we have received your cancellation request on 4/15/2016 and it was send to [redacted] for cancellations. We got the funds back on 5/6/16 and the check the check #[redacted] $708.51 was cut a and mailed on 5/16/16. you should have it hopefully soon.Normally it takes 4-6 weeks to process...

warranty refund, I do apologies for a miscommunication of my staff, bur refund was processed on time. Should you have any questions, please do not hesitate to call me at 440-336-2693.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards, 
[redacted] As far as giving me a chance to view the [redacted] the salesman said they do not subscribe to this service. As far as letting me take it to a third party the deal was finalized after 4 hours in with the sales man and then financing saying that they could not sell me the car for what we agreed on this was at 10 o'clock in the evening they had to call the owner and have him come back to the dealership and after arguing to get my money back at that time we did come to an agreeable purchase price. They did offer to check the vehicle out BUT NO OFFER was made to fix the problem (the steering rack) it can be fixed and it would cost approximately $400.00 to replace the rack and align the front end this dealership has numerous complaints to the [redacted]s Office and dose not care about the customer at all. If they want to replace the rack and align the front end they should have made an offer to do so. This is ongoing problem with this dealership. As far as the rack in 46 years of driving automobiles of all makes I have never had a steering rack go bad....NEVER. My [redacted] I bought new and put 275698 miles on it and the only thing I had to replace was the front wheel bearings and would still be driving it if my son would not have wrecked it. This dealership just don't care about the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have attached a document from a credit company that clearly states this was made from this company. Clearly there are some discrepancies in there statement as this is not from Capital One.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

My name is [redacted]. I am the General Manager of LGM Financial. I am responding to [redacted]’s
complaint. First let me apologize to [redacted] for any problems that she is having
with LGM Financial.
[redacted]’s vehicle was disabled by the Finance Company
on September 18, 2015 due...

to her account being past due for two payments. Even
though the account remains past due, as a customer service gesture I have
turned the vehicle back on.
A representative of the Finance Company by the name of
Jonathan, got a call from Ms. [redacted] on September 21st letting him
know that she has just sent him an email with a copy of her contract showing
her payments to be a different amount that what we have on our computer system.
Her payment amount in our computer has been updated and corrected, leaving her
past due for $480.00.
LGM Financial doesn’t see a reason to refund money or let
the [redacted] out of the contract. However, as a customer service gesture we are
willing to defer her two past due payments, bringing her past due account
up-to-date, thereby making her next payment due on September 30, 2015. All she
has to do is phone [redacted] and let any representative know since I have
already made a note on her account approving this. I have also left a voicemail
message for her as well.
Again my apologies to [redacted] and I hope that she now
considers this matter closed.
 
 
Regards,
[redacted]
LGM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After meeting with North Coast Auto Mall and them offering me $2000 after I paid over $7000 including the trade in value from the car traded in I have come to the conclusing that $2000 is not reasonable and I will not accept. I was told that they will contact me once more within the next 24 hours to discuss this more. After reading their response from today through the Revdex.com even though they told me they will contact me with a better offer I have decided to continue with this complaint. I will not accept their $2000 and I will continue legal action against this company. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Good afternoon,   Once again I would like to state that it is physically impossible for us to call [redacted] and have anything removed. The customer may file an online dispute with the credit bureau, they will then send us a letter asking for us to contact that with proof that the customer gave us permission to pull their credit. If we do not or cannot provide proof they will then remove said credit inquiry. This is the process that has been told to us by [redacted] themselves.  At the end of the day there is no such thing as getting an approval from a bank without running credit, the possibility to do so does not exist.

In the case of [redacted], I have investigated this matter with the assistance and full cooperation of the sales, finance, and service staff at North Coast Auto Mall. Ms. [redacted] alleges, among other things, that a repair attempt at North Coast resulted in her vehicle’s engine misfiring. As a...

result, she would like for the dealership either to pay for the misfire repair. Ms. [redacted] purchased a 2008 [redacted] Elantra on August 6, 2014 from North Coast Auto Mall in [redacted].  The vehicle is covered by a 24 month or 30,000 mile service contract, which mainly covers the major components of the power train. Service records indicate that the dealership has serviced Ms. [redacted]’s vehicle once since she purchased it, and performed repairs on two occasions at no cost to her, despite the fact that these repairs were not covered by her service contract. Upon receipt of Ms. [redacted]’s complaint, our finance, service and sales departments worked collaboratively to investigate her concern. Her vehicle was towed to North Coast’s service department on March 15, 2016. When it arrived, the engine would not start. Technicians diagnosed the cause of this to be a damaged fuel pump caused by contaminated fuel. Upon informing Ms. [redacted] of these findings, the service consultant further informed her that a routine timing belt replacement was also due. Ms. [redacted] agreed to the estimate, and repairs were completed on 3/17/2016. Only after the engine could be started was North Coast able to determine that a misfire condition exists. Having determined that this misfire is being caused by failed spark plug wires, the dealership ordered and replaced the wires at no charge to Ms. [redacted]. To further satisfy her, North Coast sent Ms. [redacted]’s vehicle to a certified [redacted] dealer for final inspection and quality control. North Coast Auto Mall strives to achieve the complete satisfaction of each and every customer.  The dealership was sorry to learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to your office, and is confident that we have reached a mutually agreeable solution to her concern. Thank You, Oleg K[redacted]

Hello,We would be happy to diagnose your vehicle and complete any necessary repairs as they are needed. Please e-mail me so that we can schedule a time to bring your vehicle in for diagnosis. I can be reached at [redacted]. Please give us the opportunity to review the vehicle and fix...

anything that requires repairs. Thank you for your patience. [redacted]

No they have not . They actually called me and basically belittled me and refused to speak to me again. They also refused to see my car again .

Upon receipt of the rebuttal response concerning [redacted], I reinvestigated this matter with the assistance of the service staff at North Coast Auto Mall. Ms. [redacted] alleges in her response that North Coast service denied her service, and further claims that North Coast caused damage to her vehicle that we are unwilling to repair. During a telephone call with the Service Director, Ms. [redacted] indicated that she has lost faith in North Coast’s ability to adequately repair her vehicle. In light of this, the Service Director suggested that North Coast send her vehicle to [redacted] of [redacted] for diagnosis and repair. Ms. [redacted] agreed. North Coast sent the vehicle to [redacted] of [redacted] for inspection as agreed. [redacted] of [redacted] indicated that they could find no further problems with Ms. [redacted]’s vehicle, and sent it back to North Coast. When Ms. [redacted] came to pick the vehicle up from service on March 26th, she demonstrated her vehicle’s symptoms to the Customer Service Advisor. She was reminded of the agreement that [redacted] of [redacted] would be providing the service on her vehicle. Our Service Director contacted Ms. [redacted] immediately after learning of the situation. Ms. [redacted]’s vehicle was towed to North Coast and subsequently sent back to [redacted] of [redacted]. North Coast has provided Ms. [redacted] with alternate transportation, and is covering the cost of repairs at [redacted] of [redacted] as an act of goodwill to further customer satisfaction.North Coast Auto Mall strives to achieve the complete satisfaction of each and every customer.  The dealership was sorry to learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to your office, and is confident that we have reached a mutually agreeable solution to her concern. Thank You,Oleg K[redacted] Tell us why here...

Good afternoon,   My name is Matthew C[redacted] and I am the [redacted]r here. I am also the same person that responded to this same exact Revdex.com complaint that was submitted by you in February. I understand that you are frustrated however the answer has no changed ma'am. I...

again looked into it and I have only one credit pull on our part which again, was needed to receive an approval from [redacted]. If there are any discrepancies on your credit report you have to file an online dispute with the credit bureau in question. At that point they will reach out to us and we will let them know that we did not pull your credit 3 times. They will then remove it. We do not have the power to remove anything from your credit bureau. Unfortunately discrepancies DO happen at the credit bureaus and that is why all three major credit bureaus have a system in place for customers such as yourself to dispute them. Thank you and once again, I hope that this solves this issue. Matthew [redacted]

My name is Oleg K[redacted], and I am one of the owners of North Coast Auto Mall. I have reviewed the complaint and your file with our company. In our company, we have strict policies and processes regarding previous accident disclosures. Our policy is to make any client aware of any prior accident...

history prior to the delivery of the vehicle. During the delivery process, to ensure that every client is aware of any previous accident history, we make sure that the finance manager handling the sale goes over the document with the client. In this case, according to our documents, you did sign a previous accident disclosure form with a person other than Igor. I will further investigate and discuss with Igor any conversation that you may have had.Unfortunately, we have no control over the reporting that is provided by [redacted] and we can only rely on the information that we have at the time of sale. I am sorry that the record changed, but we could not have assisted or prevented that from happening. It seems that this vehicle was, in fact, a safe vehicle for you to drive because you drove it for well over two years. All of our vehicles are inspected thoroughly prior to sale, and we make sure not sell vehicles that have safety related issues. Vehicles with previous accidents, when repaired properly, do not have safety related issues.I would be happy to appraise your vehicle and offer you a fair market value for it to get this resolved. We can either buy the vehicle from you, or you can trade it in for a vehicle at one of our dealerships. I will get you a full [redacted] report and share any information that we have on any vehicle ahead of time, and I will even pay for a third party inspection on any vehicle that you would like to purchase to give you peace of mind. I stand behind our product, and although there may have been a communication issue in the past, I am sure we can take care of this matter. Please call me or e-mail me if you would like to discuss this over the phone. Thank you!Oleg K[redacted][email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Well isn't that odd, because I don't have a copy of that document, but I have all other copies.  I need to see the original document.  Because like I said the salesman said the vehicle had no major damage as did the car-fax report he gave us.  So I'm questioning why I would have signed a document for a vehicle that would end up costing 24,000+ that had major damage after specifically asking if it had been involved in an accident.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This consumer response was received by Revdex.com via email and is a copy/paste by AH.]Hello, I missed your response and just found it the other day due to faulty email settings. I wanted to only say that this company did not advise us that they weee doing to submit random loan appy. We had not even selected a vehicle. They merely had us sign a form allowing them to check our credit. They did not advise us by any means that they would be putting forth a request for a loan. We have no idea even what amount they requested. These are very deceptive business practices. Since our encounter at that business we have received four (4) letters each of denial from four different companies they approached for loan applications. We still have no idea the amount they requested.  We did not give them permission to do this. And they did not disclose to us they would be placing applications to various companies for loans. Now we know why we were sitting at the salesman’s desk for hours. He kept leaving and returning maybe 15 or 20 minutes later with excuses as to why he needed to be away.  This message originally read on 1/19/2018[redacted]
[redacted] 
[redacted] 
[redacted]
[redacted]

My name is Oleg K[redacted] and I am one of the owners of North Coast Auto Mall.I'm very sorry to hear that your experience with our company has been unsatisfactory after the purchase. I assure you that it is not our intention to not deliver on this repair. Please contact Slav or Jerry at the Bedford...

service department, they are the service managers. We will be glad to get this resolved for you as soon as possible. Due to the inconvenience we will take care of your first oil change for free, just print out this letter and show it to the service managers to confirm. Thank you so much for your business, and again I am so sorry for any inconvenience.Oleg K[redacted]Managing [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Unfortunately, we can not offer a full refund without documentation to support the repairs. I will be happy to extend to you a $500 credit towards a future purchase at one of our dealerships. Also, you may want to reach out the vendor who performed the repairs and see if they can reproduce the receipts and information. Thank you for the prompt response.