1st Gear Auto

I Still would never never do business this company again Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Good afternoon, Once again I would like to state that it is physically impossible for us to call [redacted] and have anything removedThe customer may file an online dispute with the credit bureau, they will then send us a letter asking for us to contact that with proof that the customer gave us permission to pull their creditIf we do not or cannot provide proof they will then remove said credit inquiryThis is the process that has been told to us by [redacted] themselves At the end of the day there is no such thing as getting an approval from a bank without running credit, the possibility to do so does not exist

Upon receipt of the rebuttal response concerning [redacted] ***, I reinvestigated this matter with the assistance of the service staff at North Coast Auto MallMs [redacted] alleges in her response that North Coast service denied her service, and further claims that North Coast caused damage to her vehicle that we are unwilling to repairDuring a telephone call with the Service Director, Ms [redacted] indicated that she has lost faith in North Coast’s ability to adequately repair her vehicleIn light of this, the Service Director suggested that North Coast send her vehicle to [redacted] of [redacted] for diagnosis and repairMs [redacted] agreedNorth Coast sent the vehicle to [redacted] of [redacted] for inspection as agreed [redacted] of [redacted] indicated that they could find no further problems with Ms***’s vehicle, and sent it back to North CoastWhen Ms [redacted] came to pick the vehicle up from service on March 26th, she demonstrated her vehicle’s symptoms to the Customer Service AdvisorShe was reminded of the agreement that [redacted] of [redacted] would be providing the service on her vehicleOur Service Director contacted Ms [redacted] immediately after learning of the situationMs***’s vehicle was towed to North Coast and subsequently sent back to [redacted] of [redacted] North Coast has provided Ms [redacted] with alternate transportation, and is covering the cost of repairs at [redacted] of [redacted] as an act of goodwill to further customer satisfaction.North Coast Auto Mall strives to achieve the complete satisfaction of each and every customer The dealership was sorry to learn of Ms***’s dissatisfaction as expressed in her complaint to your office, and is confident that we have reached a mutually agreeable solution to her concernThank You,Oleg K [redacted] Tell us why here

My name is Oleg K [redacted] , and I am one of the owners of North Coast Auto MallI have reviewed the complaint and your file with our companyIn our company, we have strict policies and processes regarding previous accident disclosuresOur policy is to make any client aware of any prior accident history prior to the delivery of the vehicleDuring the delivery process, to ensure that every client is aware of any previous accident history, we make sure that the finance manager handling the sale goes over the document with the clientIn this case, according to our documents, you did sign a previous accident disclosure form with a person other than IgorI will further investigate and discuss with Igor any conversation that you may have had.Unfortunately, we have no control over the reporting that is provided by [redacted] and we can only rely on the information that we have at the time of saleI am sorry that the record changed, but we could not have assisted or prevented that from happeningIt seems that this vehicle was, in fact, a safe vehicle for you to drive because you drove it for well over two yearsAll of our vehicles are inspected thoroughly prior to sale, and we make sure not sell vehicles that have safety related issuesVehicles with previous accidents, when repaired properly, do not have safety related issues.I would be happy to appraise your vehicle and offer you a fair market value for it to get this resolvedWe can either buy the vehicle from you, or you can trade it in for a vehicle at one of our dealershipsI will get you a full [redacted] report and share any information that we have on any vehicle ahead of time, and I will even pay for a third party inspection on any vehicle that you would like to purchase to give you peace of mindI stand behind our product, and although there may have been a communication issue in the past, I am sure we can take care of this matterPlease call me or e-mail me if you would like to discuss this over the phoneThank you!Oleg K [redacted] [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [This consumer response was received by Revdex.com via email and is a copy/paste by AH.]Hello, I missed your response and just found it the other day due to faulty email settingsI wanted to only say that this company did not advise us that they weee doing to submit random loan appyWe had not even selected a vehicleThey merely had us sign a form allowing them to check our creditThey did not advise us by any means that they would be putting forth a request for a loanWe have no idea even what amount they requestedThese are very deceptive business practicesSince our encounter at that business we have received four (4) letters each of denial from four different companies they approached for loan applicationsWe still have no idea the amount they requested We did not give them permission to do thisAnd they did not disclose to us they would be placing applications to various companies for loansNow we know why we were sitting at the salesman’s desk for hoursHe kept leaving and returning maybe or minutes later with excuses as to why he needed to be away This message originally read on 1/19/[redacted] *** [redacted] *** [redacted] ***

[redacted] ***Dispute Resolution Team Leader [redacted] @cleveland.Revdex.com.orgRE: [redacted] Dear Mrs***:I represent 1st gear auto, Inc., dba North Coast Auto Mall ( “1st Gear”)I have reviewed the above- referenced complaint and we very much appreciate the opportunity to respond.In his complaint, Mr[redacted] alleges as follows:The auto I purchased from this dealership was in a wreck, at the time of sale I was not told this and when I asked for the [redacted] report I was told by the salesman that they did not subscribe to that serviceI purchased the car and after sets of front tires I took it in for a front end alignment at which time I was informed that this car was in a wreck and that the front end was knocked degrees out of align and could not be brought back to zeroI called the dealership and got the run around for weeks and when I talked to a Mr [redacted] I was told that they do not have to disclose the fact that the car was in a wreckI have never in years bought a auto that was in a wreck and feel they committed fraud by not disclosing this fact to me.See [redacted] Complaint(Acknowledging that the vehicle has been driven for years since the purchase, but demanding that supplier repay the b***ce of the consumer’s loan and repair the vehicle and do an alignment).First, 1st gear did not conceal or “fail to disclose” the vehicle history at the time of the saleAnd second, [redacted] has driven the purchased vehicle for over three years and for nearly 140,milesAs explained in more detail below, this complaint lacks merit and the requested resolution is neither fair nor reasonableOhio automobile dealers must disclose to a consumer prior to sale if the vehicle is known to have previously had a salvage titleOAC 109:4-3-16(B)(29)1st gear discloses to its customers all title defects (if any)In addition, 1st gear discloses all known prior material damage to a vehicle (if any)E.g., known structural damage, known total loss, and ectBut it is not the responsibility of an automobile dealer to make a purchaser aware of every minor prior accidentUpon customers request however 1st gear obtains and furnishes customers [redacted] vehicle history report that can provide such information.The customers Hyundai Elantra Mr [redacted] purchased from 1st gear did not have any known materials defect or major accident historyThe vehicle sold by 1st gear with the original unbranded title1st gear did offer [redacted] the opportunity to have the vehicle inspected by a third party, but he chose not to have such inspection prior to purchase(See vehicle delivery confirmation)In addition, the [redacted] history report shows a clean vehicle title, no “total loss”, no structural damage, and no airbag deploymentHad [redacted] reviewed the [redacted] at time of purchase he would have been aware of thatVehicle has no major accidents(See [redacted] ,5/21/accident report- vehicle hit parked car ; vehicle drivable).Mr [redacted] purchased a used Vehicle from 1st Gear over three years ago, on May 23, 2013, with 76,miles on the odometer at the time of saleSee Buyer’s OrderThe Vehicle now has 215,miles!!! Mr [redacted] has driven the Vehicle for 139,miles since the purchase—he has, on average, driven more than 42,miles per yearThe consumer fails to show any reasonable connection between a minor accident in and the vehicle having a steering or alignment issue in 2016, when he has so extensively driven the Vehicle all this time without a problemThe Vehicle, like every other used vehicle, simply reached a point when it needs to be repaired or possibly junked—it is a year old car with over 215,milesIt is unreasonable to demand that 1st Gear pay off any remaining loan(s) on this Vehicle.1st Gear’s Service Director had multiple communications with Ciesicki1st Gear offered [redacted] to bring in the Vehicle to the dealership, in order for its mechanic to inspect (at no charge) and determine whether the problem can be fixed

My name is Oleg K [redacted] and I am one of the owners of North Coast Auto Mall.I'm very sorry to hear that your experience with our company has been unsatisfactory after the purchaseI assure you that it is not our intention to not deliver on this repairPlease contact Slav or Jerry at the Bedford service department, they are the service managersWe will be glad to get this resolved for you as soon as possibleDue to the inconvenience we will take care of your first oil change for free, just print out this letter and show it to the service managers to confirmThank you so much for your business, and again I am so sorry for any inconvenience.Oleg K [redacted] Managing [email protected]

My name is [redacted] I am the General Manager of LGM FinancialI am responding to [redacted] ’s complaintFirst let me apologize to [redacted] for any problems that she is having with LGM Financial [redacted] ’s vehicle was disabled by the Finance Company on September 18, due to her account being past due for two paymentsEven though the account remains past due, as a customer service gesture I have turned the vehicle back on A representative of the Finance Company by the name of Jonathan, got a call from Ms [redacted] on September 21st letting him know that she has just sent him an email with a copy of her contract showing her payments to be a different amount that what we have on our computer system Her payment amount in our computer has been updated and corrected, leaving her past due for $ LGM Financial doesn’t see a reason to refund money or let the [redacted] out of the contractHowever, as a customer service gesture we are willing to defer her two past due payments, bringing her past due account up-to-date, thereby making her next payment due on September 30, All she has to do is phone [redacted] and let any representative know since I have already made a note on her account approving thisI have also left a voicemail message for her as well Again my apologies to [redacted] and I hope that she now considers this matter closed Regards, [redacted] LGM

Hello,We would be happy to diagnose your vehicle and complete any necessary repairs as they are neededPlease e-mail me so that we can schedule a time to bring your vehicle in for diagnosisI can be reached at [redacted] Please give us the opportunity to review the vehicle and fix anything that requires repairsThank you for your patience [redacted]

Good afternoon, My name is Matthew and I am the Customer Service Manager here at North Coast Auto MallI would like to apologize to you for your experience with usPayments and everything else is dependent upon your credit once your credit is run and submitted to the banksBy signing the agreement stating that you allow us to run your credit and submit you to different banks for verification and approval, you are allowing us to do soI'm very sorry and would relish the opportunity to help you and create a more positive experience for youPlease feel free to reach out to me so that I can do soAs per your credit, we are not a credit bureau and cannot remove anything from your credit reportif you feel that there is an error please feel free to reach out to your credit bureau directly and file a disputeThank you and I hope to hear from you soon Matthew C [redacted]

Good afternoon, The check should have already been cut and the customer should have it in hand or will in the next day or soWe apologize for any convenience and if you have any more questions please feel free to reach out to me personallyThank you and I hope you have a nice day Matthew C [redacted]

Good afternoon, My name is Matthew C [redacted] and I am the [redacted] r hereI am also the same person that responded to this same exact Revdex.com complaint that was submitted by you in FebruaryI understand that you are frustrated however the answer has no changed ma'amI again looked into it and I have only one credit pull on our part which again, was needed to receive an approval from [redacted] ***If there are any discrepancies on your credit report you have to file an online dispute with the credit bureau in questionAt that point they will reach out to us and we will let them know that we did not pull your credit timesThey will then remove itWe do not have the power to remove anything from your credit bureauUnfortunately discrepancies DO happen at the credit bureaus and that is why all three major credit bureaus have a system in place for customers such as yourself to dispute themThank you and once again, I hope that this solves this issueMatthew [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.After meeting with North Coast Auto Mall and them offering me $after I paid over $including the trade in value from the car traded in I have come to the conclusing that $is not reasonable and I will not acceptI was told that they will contact me once more within the next hours to discuss this moreAfter reading their response from today through the Revdex.com even though they told me they will contact me with a better offer I have decided to continue with this complaintI will not accept their $and I will continue legal action against this company [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Well isn't that odd, because I don't have a copy of that document, but I have all other copies I need to see the original document Because like I said the salesman said the vehicle had no major damage as did the car-fax report he gave us So I'm questioning why I would have signed a document for a vehicle that would end up costing 24,000+ that had major damage after specifically asking if it had been involved in an accident Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

No they have not They actually called me and basically belittled me and refused to speak to me againThey also refused to see my car again

Dear Mr [redacted] ,My name is [redacted] , and I am one of the owners of North Coast Auto Mall.My goal is to resolve this complaint quickly and effectively for both parties! I have reviewed all of the information that you sent, as well as the documents that were signed during the closing process of the purchase.First, I would like to state some things about [redacted] that I have discovered over the yearsIt is an excellent tool to use during your research and decision making process, when going through an automobile purchaseThe problem is, it's not always accurateWe share the information with all of our customers, simply because almost every person requests the informationUnfortunately, we do not have any say in what goes on the [redacted] history report, since it's a third party analysis of the vehicle's historyWe use the information that the report provides, as well as our knowledge based on anything shared with us from the source where we purchased the vehicleIn this case we did have history of the previous structural repairs, and we did disclose that to youI have attached the "ACKNOWLEDGMENT CONCERNING NOTICE OF VEHICLE'S ACCIDENT HISTORY" where we clearly identified that the vehicle has had prior structural body repair workYou signed off on this document acknowledging that we disclosed this information to youFurthermore, I have done a quick internet evaluation of the vehicle and I am not quite sure how you valued the vehicle at $23,000-$25,This vehicle, considering the miles and age, has an average market value of $17,through our wholesale networksThe average trade in value for this vehicle is $18,according to the NADAWe will not be able to purchase this vehicle back from you, since you have owned it for over monthsI would be happy to appraise the vehicle, and assuming the vehicle is in decent shape, offer you a competitive traamount for this vehicleI would need to appraise the vehicle in person, and have our service department review itPlease let me know if this is something you would be interested in pursuingI can be reached via cell at [redacted] or via e-mail at [redacted] E-mail is the best way to get a hold of meThank you, happy holidays!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] As far as giving me a chance to view the [redacted] the salesman said they do not subscribe to this serviceAs far as letting me take it to a third party the deal was finalized after hours in with the sales man and then financing saying that they could not sell me the car for what we agreed on this was at o'clock in the evening they had to call the owner and have him come back to the dealership and after arguing to get my money back at that time we did come to an agreeable purchase priceThey did offer to check the vehicle out BUT NO OFFER was made to fix the problem (the steering rack) it can be fixed and it would cost approximately $to replace the rack and align the front end this dealership has numerous complaints to the [redacted] s Office and dose not care about the customer at allIf they want to replace the rack and align the front end they should have made an offer to do soThis is ongoing problem with this dealershipAs far as the rack in years of driving automobiles of all makes I have never had a steering rack go bad....NEVERMy [redacted] I bought new and put miles on it and the only thing I had to replace was the front wheel bearings and would still be driving it if my son would not have wrecked itThis dealership just don't care about the customer

Good afternoon, My name is Matthew C [redacted] and I am the [redacted] here at North Coast Auto MallPlease allow me to apologize to you for your experience with us as we always strive for our customers to have a positive oneAfter having pulled your file it was determined that you signed a PA FormThe gist of this form documents that you are aware that the vehicle was in an accident, that you were not forced to purchase the vehicle, that you had ample opportunity to have the vehicle inspected and that you are essentially purchasing the vehicle with the knowledge that it has been in an accident and that the vehicle has structural damage be it minor or majorYou initialed in different places, signed and dated it on the bottomAttached is the form I speak of with your signatureI have already reached out to your finance company and spoken with the [redacted] *** about the phone calls that you are receiving on your due dateI hope that this clarifies everything and I hope that you have a wonderful dayThank you and take care Matthew C [redacted]