1st In Flight Properties

Initial Business Response / [redacted] (1000, 5, 2015/10/04) */ Contact Name and Title: Lacee ***- Owner Part of me doesn't even want to validate this complaint with a responseNot only does this complaint fail to make any sense but it is completely falseYour vehicle is in perfect working order and I know this because it was repossessed due to you failing to make your paymentsI had our mechanic drive that car around running errands like I try to do with every vehicle to check to see what is needed if anything and the vehicle runs, drives and shifts just fineI didn't even know that black holes really do exist let alone under the hood of your car; I would do your homework before filing claimsI have nothing more to say other than do not try to punish us for you wanting something for nothingI am so tired of these ridiculous complaints and people expecting me to pay for their vehicle maintenance and expecting to keep a vehicle that they don't want to pay for OFFER:

Initial Business Response / [redacted] (1000, 5, 2016/05/13) */ I'm sorry for the misunderstanding but never have we added additional charges after someone purchased a vehicle. It was very clear to both parties that you still owed money and you neglected to pay them. No matter where you purchase a vehicle... from if you do not pay ALL of the money owed the vehicle will be repossessed. You had 2 months to bring in the money and you failed to do so therefore the vehicle was repossessed. We will not give you any money back nor your ridiculous request for an inconvenience fee for taking back a vehicle you did not finish paying for. I'm sorry we are not in the business of giving away cars. As per the paperwork you signed you could of had your vehicle back after paying all monies owed as well as the repo fee. Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/18) */ I made a complaint to the BBB and now they will not honor the 2nd agreement they just made on May 14, 2016. Because I contacted the BBB. I spoke to [redacted] and another associate May 14, 2016.After I made the complaint, they were willing to charge me [redacted] more to give me my vehicle. I paid on April 28, 2016, my vehicle was there on the side of the building with my plates. I went back on April 29, 2016 to get some papers above the visors, they gave me my belongings and my plates in a plastic bag. They told me they had to put it away, for insurance purposes, after I had already seen it on the lot. The told me I could have it back by Monday May 16, 2016.They told me that day, they were working on getting it back. On May 17, 2016 they said when I contacted them, they were still working on it? Now today, May 18, 2016 they are saying they can not honor that contract, because I contacted the BBB? They are trying to only give my [redacted] and not the full amount of what I paid and they sold the vehicle the day after my payment? The associate they are saying NO longer works there and should have never taking my payment, but the car was on the lot when I made that payment? They took my car because they were trying to get DOUBLE the amount I paid. I guess they figured I should of never gotten the vehicle for that price. So they are trying to get over on me. Everyone is blaming someone else, and I should not be held responsible because they are not communicating with one another. They main person I spoke too, through all of this was named ***. He quoted [redacted] and after I was told they sold my vehicle they added on another [redacted] Now that they found out I made a complaint, they will not honor our agreement. Now mind you, NO ONE contacted me on anything about them coming to get my car? About me being at risk of losing my car? Yet I contacted [redacted] every other week. Why was not any thing said at that time. Even after I paid and when I picked up my belongings and said I will see you in two weeks for my vehicle, they said, "Everything was fine", they knew they were going to try and get me! Even after they agreed they agreed to return my vehicle for a extra [redacted] making it NOW [redacted] they are telling me they sold it and could get it back. Now that I contact you, the BBB they are saying SCREW ME all the way around. I want a refund, an inconvenience fee, or just my vehicle! How can they sell a vehicle that is already paid for in cash, by me over a misunderstanding? According to them I gave them [redacted] Now they are trying too get a [redacted] I did my part, this is NOT Legal. PLEASE HELP ME! Final Consumer Response / [redacted] (3000, 17, 2016/06/21) */ I see bosco motors has the car back but no one has contacted me.It's on the lot at the dealership with a for sale sign..I just want the vehicle I purchased I am willing to pay the original payment of [redacted] I beleive thats fair because [redacted] didn't keep our agreement thinkin u guys were gonna do right I lost my job and income .Because they upset I contacted the BBB .But what else was I to do just want whats fair no more no less.thank u Final Business Response / [redacted] (4000, 19, 2016/06/24) */ I have contacted [redacted] by phone and left message on her voicemail. I informed her that if she brings in the [redacted] remaining balance plus the [redacted] repossession fee that we would return the vehicle to her.

Initial Business Response /* (1000, 5, 2017/05/02) */
Your situation is really unfortunate to say the least but it is in no way our faultYour car was stolen and not by us so why would we give you your money back or a new carThe problem was you leaving the title in the car which is what is
creating a huge problemI wish there was something we could do to help your situation but there is notThere are a lot of vehicles that get repossessed and are resold everyday by every dealerThe problem is that you left the title in the car which is like giving the thief a giftWe can give you copies of any of the purchase paperwork but thats all we can doAgainI'm sorry for what happened to you

Initial Business Response /* (1000, 5, 2016/05/13) */
First and Foremost we did not ILLEGALLY Repossess your carWe have a signed Right Of Repossession by YOU stating that if you fail to make your monthly payments we have the right to repossess the vehicleThat along with your payment history
showing you neglecting your financial responsibility is all the proof we needIf the vehicle is repossessed you would have to pay the remaining balance owed as well as the repossession fee in order to get the vehicle back
You owed us *** at the time the vehicle was repossessed all of which should have been paid off months earlierWhat you failed to understand is that bringing in *** when your payment was *** would make you *** behind which would roll over to the next month and make you next payment *** then when you would fail to make that payment and only bring in *** you are now behind *** going into the next monthOut of the payments you made only of them were for the agreed payment amount.....which with the rollover balances didn't even bring you currentYou were SO FAR BEHIND! We do not like repossessing vehicles or having to respond to these ridiculous complaints when people fail to make their payments as they promisedIf you paid for your vehicle the way you agreed too this would of never happened
Initial Consumer Rebuttal /* (3000, 7, 2016/05/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How ever some of what he said is true I did make a couple of smaller payments he knew I was in between jobs but the fact still remains he came and got the car hrs before my pay off no I don't except this I will continue the complaint with Revdex.com and also I will file with small claims so you sir with your lying have a nice day

Initial Business Response /* (1000, 8, 2015/09/09) */
Contact Name and Title: Lacee ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
First and foremost I would like to say that the complaints and unhappy customers account for less than 1% of our business which is something we
pride ourselves onWith that being said the issues with this customer do not reflect the way we do businessThings happen that are out of our control and we do our very best to keep our customers happy and coming back for future purchasesWhen the hose blew the first time it was not something we could foreseeWhen her grandfather put in a new hose the lines were not properly bled if they were bled at all which caused additional problemsWhen she called we told her to bring the car hereShe said that she had it towed to a body shop but didn't know which oneShe then drove the car to our shop at a later dateWe DID offer her several solutions and she DID want several other vehicles that were on our lot however her Grandfather wanted the money backBefore hearing back from them after leaving messages with updates on the vehicle and also regarding our options we received this complaintShe wanted a different car if that car couldn't be fixed and her grandfather threatened us with an attorney if we didn't give him the money backThe car is NOT in his name and we CANNOT give him anythingThe two of them cannot agree on what they wantWe were trying to make her happy and trying to make sure she had a reliable vehicle however once we are threatened our hands are up in the airYou are more than welcome to come pick up your vehicle along with a copy of the "vehicle is purchased as/is no/warranty" form you signed
OFFER:
Initial Consumer Rebuttal /* (3000, 11, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
BOSCO HAS SENT MISINFORMED INFORMATION BACK ON THE COMPLAINT FORMTHERE WAS NO COMMUNICATION BETWEEN THEM AND MYSELF FROM AUGUST 16TH AS TILL YET.NO UPDATES AS STATED, NOTHINGI CAN PROVIDE MY PHONE RECORDS TO PROVE THAT IF NEED BEI WAS NOT INTERESTED IN ANY OTHER CAR FOR THEY WHERE NOT IN MY PRICE RANGE AND I WAS FEELING UNCOMFORTABLE WITH TRUSTING THEM .AFTER ALL,THEY DID NOT SELL ME A GOOD CAR THAT BROKE DOWN AND SAFE, THEY SOLD ME A BROKE DOWN CAR AND TOLD ME IT WAS RELIABLE,GOOD AND SAFE, BEFORE I TOOK IT OFF THE LOTALL I WANTED WAS MY MONEY BACKI WORK JOBS AND CANNOT TAKE THE CHANCE OF BEING STRANDED ON A DARK HIGHWAY AT AM .IF THEY FELT THREATENED BECAUSE WE CONTACTED THE B.B.BTHEN I BELIEVE THAT TELLS YOU WHAT KIND OF A BUSINESS THEY ARE RUNNINGPLEASE JUST RETURN MY MONEY SO I CAN BE DONE WITH THIS COMPANYTHANK YOU, *** ***
Final Business Response /* (4030, 17, 2015/09/14) */
We did not provide information and we do not feel threatened by your complaint to the Revdex.com since all they do is act as a mediatorWe were threatened by the grandfather that if we did not provide a refund that an attorney would be contactedWe did try everything in our power to help make the situation better for you up until that point and was still trying up until we received this complaintWe to can provide phone records proving our attempt to make contactHowever that doesn't matter since all vehicles are sold as isYou obviously never heard the term, "you get more bees with honey"
OFFER:

Initial Business Response /* (1000, 5, 2015/10/04) */
Contact Name and Title: Lacee ***- Owner
Part of me doesn't even want to validate this complaint with a responseNot only does this complaint fail to make any sense but it is completely falseYour vehicle is in perfect working order and I
know this because it was repossessed due to you failing to make your paymentsI had our mechanic drive that car around running errands like I try to do with every vehicle to check to see what is needed if anything and the vehicle runs, drives and shifts just fineI didn't even know that black holes really do exist let alone under the hood of your car; I would do your homework before filing claimsI have nothing more to say other than do not try to punish us for you wanting something for nothingI am so tired of these ridiculous complaints and people expecting me to pay for their vehicle maintenance and expecting to keep a vehicle that they don't want to pay for
OFFER:

Initial Business Response /* (1000, 5, 2016/05/13) */
I'm sorry for the misunderstanding but never have we added additional charges after someone purchased a vehicle. It was very clear to both parties that you still owed money and you neglected to pay them. No matter where you purchase a vehicle...

from if you do not pay ALL of the money owed the vehicle will be repossessed. You had 2 months to bring in the money and you failed to do so therefore the vehicle was repossessed. We will not give you any money back nor your ridiculous request for an inconvenience fee for taking back a vehicle you did not finish paying for. I'm sorry we are not in the business of giving away cars. As per the paperwork you signed you could of had your vehicle back after paying all monies owed as well as the repo fee.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/18) */
I made a complaint to the Revdex.com and now they will not honor the 2nd agreement they just made on May 14, 2016. Because I contacted the Revdex.com.
I spoke to [redacted] and another associate May 14, 2016.After I made the complaint, they were willing to charge me [redacted] more to give me my vehicle. I paid on April 28, 2016, my vehicle was there on the side of the building with my plates. I went back on April 29, 2016 to get some papers above the visors, they gave me my belongings and my plates in a plastic bag. They told me they had to put it away, for insurance purposes, after I had already seen it on the lot. The told me I could have it back by Monday May 16, 2016.They told me that day, they were working on getting it back. On May 17, 2016 they said when I contacted them, they were still working on it? Now today, May 18, 2016 they are saying they can not honor that contract, because I contacted the Revdex.com? They are trying to only give my [redacted] and not the full amount of what I paid and they sold the vehicle the day after my payment? The associate they are saying NO longer works there and should have never taking my payment, but the car was on the lot when I made that payment? They took my car because they were trying to get DOUBLE the amount I paid. I guess they figured I should of never gotten the vehicle for that price. So they are trying to get over on me. Everyone is blaming someone else, and I should not be held responsible because they are not communicating with one another. They main person I spoke too, through all of this was named [redacted]. He quoted [redacted] and after I was told they sold my vehicle they added on another [redacted] Now that they found out I made a complaint, they will not honor our agreement. Now mind you, NO ONE contacted me on anything about them coming to get my car? About me being at risk of losing my car? Yet I contacted [redacted] every other week. Why was not any thing said at that time. Even after I paid and when I picked up my belongings and said I will see you in two weeks for my vehicle, they said, "Everything was fine", they knew they were going to try and get me! Even after they agreed they agreed to return my vehicle for a extra [redacted] making it NOW [redacted] they are telling me they sold it and could get it back. Now that I contact you, the Revdex.com they are saying SCREW ME all the way around. I want a refund, an inconvenience fee, or just my vehicle! How can they sell a vehicle that is already paid for in cash, by me over a misunderstanding? According to them I gave them [redacted] Now they are trying too get a [redacted] I did my part, this is NOT Legal. PLEASE HELP ME!
Final Consumer Response /* (3000, 17, 2016/06/21) */
I see bosco motors has the car back but no one has contacted me.It's on the lot at the dealership with a for sale sign..I just want the vehicle I purchased I am willing to pay the original payment of [redacted] I beleive thats fair because [redacted] didn't keep our agreement thinkin u guys were gonna do right I lost my job and income .Because they upset I contacted the Revdex.com .But what else was I to do just want whats fair no more no less.thank u
Final Business Response /* (4000, 19, 2016/06/24) */
I have contacted [redacted] by phone and left message on her voicemail. I informed her that if she brings in the [redacted] remaining balance plus the [redacted] repossession fee that we would return the vehicle to her.

Initial Business Response /* (1000, 8, 2017/04/13) */
You had purchased a vehicle and failed to pay for it. You said numerous times you would be in to pay the remainder of what you owed and never showed up to pay what you owed. No matter where you purchase a vehicle from it would be repossessed...

if you failed to pay for it.....Taking something and not paying for it is called stealing.