1st Inn Gold

[redacted] to: [email protected]: Thu, Jul 30, at 9:AMsubject: Care Case Response for ID # [redacted] To Whom It May Concern; I am responding to the complaint filed against our business on July 27, I have spoken with the guest on a few different occasions and explained to her that I have multiple guest and employee reports of a guest in the room smoking out the windowI apologize that our facilities were not up to the standards of her expectations, but we are a non smoking facility and have an acknowledgement on our register cards regarding the fees charged for smoking in a room of our propertyWe will not be offering any compensationWe apologize for the inconveniences faced during your visitAnd are always more than willing to help in any way we can when made aware of any problems experienced while visiting our town and choosing to stay with usAgain we apologize for the inconveniences faced during your stay with usSincerely,Ashley R***Property ManagerTravelodge of Laramie, WYBoswell Dr Laramie, WY 82070Phone: 307-742-3721Fax:307-742-

We have multiple guest complaints and employee witnesses of the guest hanging out the window of their room smokingUnfortunately we have also been handling this complaint through our franchise corporation, WyndhamAnd our response is the sameWe apologize that the hotel was not up to the guest's standards, but we do not now nor have we ever had " [redacted] " on our property, we do not offer an hourly rate, and do everything we can to ensure a comfortable stay for our guestsUpon checking in when the guest experienced all of these issues they were more than able to transfer rooms or cancel their reservationWe, again, will not authorize a refund or any type of compensation

Complaint: [redacted] I am rejecting this response because:We don't want compensationCompensation is a discount.We want refund as we paid for something we did not receive & were accused of something that we did not do and absolutely can't be proven.There was multiple people smoking on the propertyWe witnessed as well.The ceiling were yellow from previous guest smoking.There was [redacted] on the propertyI've only seen these people on TV until I stayed at your hotel.wondering the property.The shower was greasy.The coffee pot had mold.The carpet was extremely dirtyThe bedding had dried up snot on the covers.I can go on and on about how gross this place wasHotel only apologizes it did not meet our expectationsThis is not about meeting our expectations it's about providing what the guest is paying forDo you advertise dirty rooms?We did not pay for a dirty room therefore we want a refund not compensationWe did not smoke so we insist on our money back for a fraudulent charge.I’m prepared to take this to small claims court even know this is a small amount of money because this is WRONGI have lots of time on my hands.What are the The Franchise's requirements?Hotels and motels are regulated under the police power of the state to guard the health and safety of patronsA hotel is a commercial establishment offering lodging to travelers and sometimes to permanent residents, and often having restaurants, meeting rooms, stores, etc., which may be used by the general publicMany states have created administrative bodies or agencies such as a state hotel and restaurant commission, or a state board of health to regulate inns and restaurantsMost states require restaurant and inn owners to apply for and receive a license to operate such facilities.Innkeepers and patrons have reciprocal obligations and dutiesThe owner is under a duty to furnish proper accomodations, and to exercise proper care for the safety and peaceful stay of the guest, while the guest must exercise due care to refrain from any disruptive or offensive conduct.An inkeeper is under an additional duty to offer service and lodging to all persons unless he or she has some reasonable grounds for refusalAn inkeeper may not refuse service to any person on ground that would violate civil rights lawsOwners are prohibited from refusing to accomodate or entertain persons on account of their race, color, religion, or national origin.Hotels and motel services are governed by Article of the Uniform Commercial CodeThe express and implied warranties apply to both hotel rooms, however, most law governing hospitality srevices derives from case law.dirty room therefore we want a refund not compensationWe did not smoke so we insiston our money back for a fraudulent charge.I’m prepared to take this to small claims court even knowthis is a small amount of money because this is WRONG [redacted] ***

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to: [email protected]: Thu, Jul 30, at 9:AMsubject: Care Case Response for ID # ***To Whom It May Concern; I am responding to the complaint filed against our business on July 27, I have spoken with the guest on a few
different occasions and explained to her that I have multiple guest and employee reports of a guest in the room smoking out the windowI apologize that our facilities were not up to the standards of her expectations, but we are a non smoking facility and have an acknowledgement on our register cards regarding the fees charged for smoking in a room of our propertyWe will not be offering any compensationWe apologize for the inconveniences faced during your visitAnd are always more than willing to help in any way we can when made aware of any problems experienced while visiting our town and choosing to stay with usAgain we apologize for the inconveniences faced during your stay with us. Sincerely,Ashley R***Property ManagerTravelodge of Laramie, WYBoswell Dr Laramie, WY 82070Phone: 307-742-3721Fax:307-742-

Complaint: [redacted]
I am rejecting this response because:We don't want compensation. Compensation is a discount.We want refund as we paid for something we did not receive & were accused of something that we did not do and absolutely can't be proven.There was multiple people smoking on the property. We witnessed as well.The ceiling were yellow from previous guest smoking.There was [redacted] on the property. I've only seen these people on TV until I stayed at your hotel.wondering the property.The shower was greasy.The coffee pot had mold.The carpet was extremely dirty. The bedding had dried up snot on the covers.I can go on and on about how gross this place was. Hotel only apologizes it did not meet our expectations. This is not about meeting our expectations it's about providing what the guest is paying for. Do you advertise dirty rooms?We did not pay for a dirty room therefore we want a refund not compensation. We did not smoke so we insist on our money back for a fraudulent charge.I’m prepared to take this to small claims court even know this is a small amount of money because this is WRONG. I have lots of time on my hands.What are the The Franchise's requirements?Hotels and motels are regulated under the police power of the state to guard the health and safety of patrons. A hotel is a commercial establishment offering lodging to travelers and sometimes to permanent residents, and often having restaurants, meeting rooms, stores, etc., which may be used by the general public. Many states have created administrative bodies or agencies such as a state hotel and restaurant commission, or a state board of health to regulate inns and restaurants. Most states require restaurant and inn owners to apply for and receive a license to operate such facilities.Innkeepers and patrons have reciprocal obligations and duties. The owner is under a duty to furnish proper accomodations, and to exercise proper care for the safety and peaceful stay of the guest, while the guest must exercise due care to refrain from any disruptive or offensive conduct.An inkeeper is under an additional duty to offer service and lodging to all persons unless he or she has some reasonable grounds for refusal. An inkeeper may not refuse service to any person on ground that would violate civil rights laws. Owners are prohibited from refusing to accomodate or entertain persons on account of their race, color, religion, or national origin.Hotels and motel services are governed by Article 2 of the Uniform Commercial Code. The express and implied warranties apply to both hotel rooms, however, most law governing hospitality srevices derives from case law.dirty room therefore we want a refund not compensation. We did not smoke so we insiston our money back for a fraudulent charge.I’m prepared to take this to small claims court even knowthis is a small amount of money because this is WRONG.
[redacted]

[redacted]
to: [email protected]: Thu, Jul 30, 2015 at 9:43 AMsubject: Care Case Response for ID # [redacted]
To Whom It May...

Concern; I am responding to the complaint filed against our business on July 27, 2015. I have spoken with the guest on a few different occasions and explained to her that I have multiple guest and employee reports of a guest in the room smoking out the window. I apologize that our facilities were not up to the standards of her expectations, but we are a non smoking facility and have an acknowledgement on our register cards regarding the fees charged for smoking in a room of our property. We will not be offering any compensation. We apologize for the inconveniences faced during your visit. And are always more than willing to help in any way we can when made aware of any problems experienced while visiting our town and choosing to stay with us. Again we apologize for the inconveniences faced during your stay with us. Sincerely,Ashley R[redacted]Property ManagerTravelodge of Laramie, WY421 Boswell Dr Laramie, WY 82070Phone: 307-742-3721Fax:307-742-5473

We have multiple guest complaints and employee witnesses of the guest hanging out the window of their room smoking. Unfortunately we have also been handling this complaint through our franchise corporation, Wyndham. And our response is the same. We apologize that the hotel was not up to the guest's standards, but we do not now nor have we ever had "[redacted]" on our property, we do not offer an hourly rate, and do everything we can to ensure a comfortable stay for our guests. Upon checking in when  the guest experienced all of these issues they were more than able to transfer rooms or cancel their reservation. We, again, will not authorize a refund or any type of compensation.