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Reviews 1st National Pawn

1st National Pawn Reviews (4)

Initial Business Response / [redacted] (1000, 5, 2016/05/31) */ Contact Name and Title: Kyle F [redacted] Contact Phone: [redacted] Contact Email: [redacted] @aol.com When Mr [redacted] purchased the items from us they were in good working orderThey were tested for him to his satisfactionWe have a receipt that he signed acknowledging the condition of the items and his understanding of the policy in relation to the items he purchasedWhen he brought the items back we agreed to buy them back from himHowever, they did not perform as they did when they were tested before being sold to himIt was found that the speakers had been disconnected which caused them to not workMr [redacted] was told that we'd still buy them back from him if he would reconnect them so that they'd perform as they did when he left with themHowever, Mr [redacted] was asked to leave when he began to complain to other customers while our employees were trying to assist himIf he were to reconnect them to the condition that they were in when purchased, we'd still be willing to buy them backAs it is, the items were in proper working order and performed to his satisfactionThey were brought back in different physical condition and performance than when purchasedWe are not at fault in this matter, tried to come to some accommodation, and are still open to the same accommodation if he will restore them to the condition that they were purchased in Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not start complaining to other customers till they refused to not buy them back I have multiple people who can tell you those speakers was never unhooked they was returned the same way I got them

Initial Business Response / [redacted] (1000, 5, 2015/03/31) */ Contact Name and Title: [redacted] RegSuper Contact Phone: XXXXXXXXXX Contact Email: [redacted] @aol.com The customer was given a replacement for the original playstation purchased on February after complaining that a particular game would stop playing after several hours of playLater they brought back the replacement, a totally different unit, complaining of the same "problem"Our employee (not the manageras of today, our manager has not met with the customerI apologize for any real or perceived rudeness, but it did not come from the store manager.) informed Mr [redacted] that is was highly unlikely that two different units would have the same problem with the same gameIn these types of cases it is usually the game that has an errorMr [redacted] said that he'd bought several more other games that had the same problem and just wanted his money backHe was told that, as described on the warranty card, that the warranty provides for a replacement and not a refundThe exact language printed on the included warranty card is: "Warranty coverage will guarantee an exchange in the event of product failure in the form of an even item exchange or the granting of an in-store credit that will be valid for up to year from the original date of purchase." That being the case our employee requested that Mr [redacted] allow us to test it out to see if it were indeed performing as he describedHe refused stating that testing it would be useless and time consumingHe took the unit and wouldn't allow us to inspect itMr [redacted] continued to keep the unit until after the replacement unit's warranty period elapsed without allowing us the required opportunity to inspect the unit and properly fulfill our warranty benefits and constraintsHad he left it with us and had we found the described deficiency, we would have happily exchanged the unit for anotherHowever, his refusal to comply with the requirements of the warranty has prevented us from being able to responsibly servicing this transaction Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) As sad as it is to say most of the above comment is falseNever once was we offered the chance to leave our game console or we would have happily done so considering that was in fact the whole reason for our trip to begin withWe were told we should not have mailed our original receipt in with our warranty and there was nothing else they could do for usAlso the unit we brought back was the 2nd original unit the pawn shop gave us, so not quite sure where the statement of it not being our original unit came fromAll around completely dissatisfied with the customer service and integrity now of this placeThe problem with the unit was never our frustration because we understand things mess up and can happen especially being we bought from a pawn shop, our frustration lies with the horrible customer service and now statements being made and us being stuck with a console that has not worked properly from day oneAlso at the end of our conversation with the man in question, we were dissatisfied and requested the owners name,the store employee refused to give that informationWill definitely spread the word Final Business Response / [redacted] (4000, 9, 2015/04/01) */ It should be noted that we have no motivation to be deceptive about thisWe offer the warranty (the type that [redacted] offers...just for a lower price per unit) so the customer can by a pre-owned item with the assurance that the unit will not just fail immediately and they're stuckWe have dozens of units on hand per store and several stores to draw uponOur only requirement is that the described conditions be followedMr [redacted] requested a refund which, as is clearly stated on the warranty card, is not an option offeredWe would have been happy to give him an in store credit for him to useAll of the information gathered from all of our employees who either witnessed the interaction or took part in it support that we attempted to resolve this in a manner consistant with our established policyIf Mr [redacted] wishes to negatively portray this situation, that is his rightIf he wants to, he can take the unit to another of our store, leave it and the game he says he's had problems with, and we'll test it out as we normally wouldIf it is indeed faulty as he described, we will (even though it is outside of the second warranty period) over another unit or give an in store credit good for any reguluar priced item(s) Final Consumer Response / [redacted] (4200, 11, 2015/04/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) As sad as it is to say most of the above comment is falseNever once was we offered the chance to leave our game console or we would have happily done so considering that was in fact the whole reason for our trip to begin withWe were told we should not have mailed our original receipt in with our warranty and there was nothing else they could do for usAlso the unit we brought back was the 2nd original unit the pawn shop gave us, so not quite sure where the statement of it not being our original unit came fromAll around completely dissatisfied with the customer service and integrity now of this placeThe problem with the unit was never our frustration because we understand things mess up and can happen especially being we bought from a pawn shop, our frustration lies with the horrible customer service and now statements being made and us being stuck with a console that has not worked properly from day oneAlso at the end of our conversation with the man in question, we were dissatisfied and requested the owners name,the store employee refused to give that informationWill definitely spread the word

Initial Business Response /* (1000, 5, 2016/05/31) */
Contact Name and Title: Kyle F*
Contact Phone: ***
Contact Email: ***@aol.com
When Mr*** purchased the items from us they were in good working orderThey were tested for him to his satisfactionWe have a receipt
that he signed acknowledging the condition of the items and his understanding of the policy in relation to the items he purchasedWhen he brought the items back we agreed to buy them back from himHowever, they did not perform as they did when they were tested before being sold to himIt was found that the speakers had been disconnected which caused them to not workMr*** was told that we'd still buy them back from him if he would reconnect them so that they'd perform as they did when he left with themHowever, Mr*** was asked to leave when he began to complain to other customers while our employees were trying to assist himIf he were to reconnect them to the condition that they were in when purchased, we'd still be willing to buy them backAs it is, the items were in proper working order and performed to his satisfactionThey were brought back in different physical condition and performance than when purchasedWe are not at fault in this matter, tried to come to some accommodation, and are still open to the same accommodation if he will restore them to the condition that they were purchased in
Initial Consumer Rebuttal /* (3000, 7, 2016/06/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not start complaining to other customers till they refused to not buy them back I have multiple people who can tell you those speakers was never unhooked they was returned the same way I got them

Initial Business Response /* (1000, 5, 2015/03/31) */
Contact Name and Title: [redacted] Reg. Super.
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@aol.com
The customer was given a replacement for the original playstation purchased on February 6 after complaining that a particular game...

would stop playing after several hours of play. Later they brought back the replacement, a totally different unit, complaining of the same "problem". Our employee (not the manager. as of today, our manager has not met with the customer. I apologize for any real or perceived rudeness, but it did not come from the store manager.) informed Mr. [redacted] that is was highly unlikely that two different units would have the same problem with the same game. In these types of cases it is usually the game that has an error. Mr. [redacted] said that he'd bought several more other games that had the same problem and just wanted his money back. He was told that, as described on the warranty card, that the warranty provides for a replacement and not a refund. The exact language printed on the included warranty card is: "Warranty coverage will guarantee an exchange in the event of product failure in the form of an even item exchange or the granting of an in-store credit that will be valid for up to 1 year from the original date of purchase." That being the case our employee requested that Mr. [redacted] allow us to test it out to see if it were indeed performing as he described. He refused stating that testing it would be useless and time consuming. He took the unit and wouldn't allow us to inspect it. Mr. [redacted] continued to keep the unit until after the replacement unit's warranty period elapsed without allowing us the required opportunity to inspect the unit and properly fulfill our warranty benefits and constraints. Had he left it with us and had we found the described deficiency, we would have happily exchanged the unit for another. However, his refusal to comply with the requirements of the warranty has prevented us from being able to responsibly servicing this transaction.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As sad as it is to say most of the above comment is false. Never once was we offered the chance to leave our game console or we would have happily done so considering that was in fact the whole reason for our trip to begin with. We were told we should not have mailed our original receipt in with our warranty and there was nothing else they could do for us. Also the unit we brought back was the 2nd original unit the pawn shop gave us, so not quite sure where the statement of it not being our original unit came from. All around completely dissatisfied with the customer service and integrity now of this place. The problem with the unit was never our frustration because we understand things mess up and can happen especially being we bought from a pawn shop, our frustration lies with the horrible customer service and now false statements being made and us being stuck with a console that has not worked properly from day one. Also at the end of our conversation with the man in question, we were dissatisfied and requested the owners name,the store employee refused to give that information. Will definitely spread the word.
Final Business Response /* (4000, 9, 2015/04/01) */
It should be noted that we have no motivation to be deceptive about this. We offer the 30 warranty (the type that [redacted] offers...just for a lower price per unit) so the customer can by a pre-owned item with the assurance that the unit will not just fail immediately and they're stuck. We have dozens of units on hand per store and several stores to draw upon. Our only requirement is that the described conditions be followed. Mr. [redacted] requested a refund which, as is clearly stated on the warranty card, is not an option offered. We would have been happy to give him an in store credit for him to use. All of the information gathered from all of our employees who either witnessed the interaction or took part in it support that we attempted to resolve this in a manner consistant with our established policy. If Mr. [redacted] wishes to negatively portray this situation, that is his right. If he wants to, he can take the unit to another of our store, leave it and the game he says he's had problems with, and we'll test it out as we normally would. If it is indeed faulty as he described, we will (even though it is outside of the second warranty period) over another unit or give an in store credit good for any reguluar priced item(s).
Final Consumer Response /* (4200, 11, 2015/04/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As sad as it is to say most of the above comment is false. Never once was we offered the chance to leave our game console or we would have happily done so considering that was in fact the whole reason for our trip to begin with. We were told we should not have mailed our original receipt in with our warranty and there was nothing else they could do for us. Also the unit we brought back was the 2nd original unit the pawn shop gave us, so not quite sure where the statement of it not being our original unit came from. All around completely dissatisfied with the customer service and integrity now of this place. The problem with the unit was never our frustration because we understand things mess up and can happen especially being we bought from a pawn shop, our frustration lies with the horrible customer service and now false statements being made and us being stuck with a console that has not worked properly from day one. Also at the end of our conversation with the man in question, we were dissatisfied and requested the owners name,the store employee refused to give that information. Will definitely spread the word.

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Address: 110 E Fairfield Rd Ste 122, West Palm Beach, Florida, United States, 33411-1928

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