1st National Payment Solutions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They offered me discounted future services! They don't get it! They run a dishonest, unethical business and I avoid those types of vendors and certainly will not do future business with them even it was freeSomeday, it will catch up to them.[Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I was in a one year contract they were the rude one to start with the man identified himself as the owner he called me names to start conversationI cancelled two and a half year into a one year contract as far as fee I was inquiring about the letter has no amount listed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

This merchant was provided with superior service and outstanding rates for quite some time They were charged a pass through fee, one which we do not control, that they were unhappy about Merchant called into our office and demanded the fee be refundedOnce they were told it was beyond our control and could not be refunded they threatened to cancel Merchant was then told if they canceled they would be assessed an early termination fee of $since they were still in a contract During this conversation the merchant became very rude and started screaming obscenities at one of our supervisorsAt the point the call was terminatedThey called back again and repeated the same behavior The merchant did end up canceling the account, but prior to doing so stopped our ability to ACH their account for the fees due which is in fact a collectible debt Due to this and our inability to collect the debt the merchant has now been sent to collections There is no refund due to merchant despite their claims We would be willing to reopen this account, put this all in the past and move forward if the merchant so chooses At that point the account could be removed from collections

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]every statement I made is true the phone call was to a mike at ###-###-#### traverve mi I'm not satisfied with the casual reponc e fron this
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

This merchant has been a client since We had several discussions with merchant in December & December about EMV Chip Based terminal options which were prompted as a result of our email outreach Merchant seemed interested and told us he had other business as well.so
we were actively trying to give him a great deal for all of his accountsDespite the conversations nothing ever became of it and our last outreach attempt to upgrade merchant was February We then received a closure form on January *** and account has been closed accordingly.Merchant claims to have faxed in a closure form in May of but our office nor that of the processor has any record of that being received If it had been received account would have been terminated immediately.We and the processor have thousands of accounts that we service and our fax and email support formats our extremely busy The responsibility lies with the merchant to ensure faxes are received and requests are processed accordinglyIf the merchant faxed this in May and continued to be billed in June, he should have called in then to address the fact that it had not been closed at which point he would have learned his fax was not received and would have been instructed to fax again. Unfortunately there is no refund that can be processed for this merchant since the account was closed as requested once it was actually received If merchant wants to continue the conversation of EMV terminal upgrades for Mountain Tan and his other businesses we would be willing to consider some Good Faith Discounts and Free Terminal Placement optionsPlease have merchant reach out to us if he would like to discuss further. Sincerely, 1st National Payment Solutions

I am looking at different calls ranging from December *** to February ** from 2 different repsMessages were left and conversations were had regarding our programs for EMV Terminal UpgradesReally not sure where the confusion is, but that part of it is really beside the point This all happened before merchant claimed to have faxed in closure form in May As previously stated, I am sorry for the confusion and the inconvenienceI would be willing to give you a great deal for all of your businesses, with Free Terminals and will give you rates that your current providers will not even touch This is my only option and it will save you a fortune in the long run, making this loss you sustained insignificant We are unable to offer a refund for a fax that was claimed to have been sent months after the fact Please let us know if you would afford us the opportunity to do this for you

After research I found that our team did finally receive the required closure form in September Despite multiple requests by us the processor did not close the account until November of and merchant did get billed for
September October and NovemberWe were therefore able to get the processor to refund three months worth of feesMerchant should see a refund in his account in the amount of $on or about 01/**/ Please let me know if you need additional assistance

This is completely untrue.  No one in our company especially an owner would ever do such a thing.  This merchant is not simply reversing what we state happened.  This is now becoming a waste of time. I have made our offer, and stand behind it. I will list it again below.  If merchant wants to speak to me directly please have him email [redacted] with a good time and a phone number and I will call him personally.  I will no longer be responding to this complaint on Revdex.com we have exhausted all efforts to help this merchant. SEE BELOW [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I was in a one year contract  they were the rude one to start with the man identified himself as the owner he called me names to start conversation. I cancelled two and a half year into a one year contract  as far as fee I was inquiring about the letter has no amount listed
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Investigating Merchants Claims. This will take some time.

This merchant was provided with superior service and outstanding rates for quite some time.  They were charged a pass through fee, one which we do not control, that they were unhappy about.  Merchant called into our office and demanded the fee be refunded. Once they were told it was beyond...

our control and could not be refunded they threatened to cancel.  Merchant was then told if they canceled they would be assessed an early termination fee of $295 since they were still in a contract.   During this conversation the merchant became very rude and started screaming obscenities at one of our supervisors. At the point the call was terminated. They called back again and repeated the same behavior.  The merchant did end up canceling the account, but prior to doing so stopped our ability to ACH their account for the fees due which is in fact a collectible debt.  Due to this and our inability to collect the debt the merchant has now been sent to collections.  There is no refund due to merchant despite their claims.  We would be willing to reopen this account, put this all in the past and move forward if the merchant so chooses.  At that point the account could be removed from collections.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

Their response is untrue. We had no correspondance in December ** or **. They are an unethical merchant. [Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They offered me discounted future services! They don't get it! They run a dishonest, unethical business and I avoid those types of vendors and certainly will not do future business with them even it was free. Someday, it will catch up to them.[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]