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1st National Reserve, Ltd.

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Reviews 1st National Reserve, Ltd.

1st National Reserve, Ltd. Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11992962, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Mrs***, We are in receipt of the February 15, complaint filed by *** *** regarding phone call messages from representatives of 1st National Reserve. Upon receipt of the complaint, Mr*** was immediately placed on our company Do Not Call list. As
background, Mr*** placed an online order on the 1st National Reserve website on March 7, 2016. Prior to consummating the online transaction, Mr*** acknowledged and agreed to 1st National Reserve’s Customer Disclosures which included the following statement, “In order to stay abreast of changing market conditions, you authorize 1st National Reserve to contact you from time to time by phone or text regarding items of interest.” The company phone records indicate Mr***’s phone number was dialed approximately thirty-five times between the date of purchase and February 15, 2017. The records also indicate our representatives spoke to Mr*** on seven occasions in those eleven plus months. On all other calls there was either no answer or the representative left a voicemail message. Mr*** states in his complaint that he sent a text message asking our representative to discontinue calling. Unfortunately, if Mr*** was sending a text message to our office phone number it is a land line that does not accept text messages. Consequently, our company never received the text message requests. Our company takes Do Not Call requests very seriously and the company policy requires representatives to immediately honor such requests. The company Customer Service number is prominently displayed on the company website in the event a customer has an issue that has not been resolved by their representative. Further, as you know, the Revdex.com listing for 1st National Reserve also provides the Customer Service number for any customers with concerns. The Customer Service Department would immediately address any concerns brought by a customer including a request to be placed on Do Not Call. It is certainly not our desire, and it is not productive to call individuals who do not wish to be called. It is the goal of 1st National Reserve to provide excellent service to our customers. We apologize for failing to meet Mr***’s needs adequately. If the Revdex.com or Mr*** require any further information, please let us know. Thank you for your continued service to our company and customers. Sincerely,*** ***

Dear [redacted] and [redacted],We have had multiple conversations and have corresponded with Mr. [redacted] since we received notification from the Revdex.com.  1st National Reserve apologized to Mr. [redacted] for not timely returning his phone calls.  We made Mr. [redacted] aware of the company’s...

toll free customer service line that was included on his receipts and on the website homepage.  We let Mr. [redacted] know that he can call the Customer Service line any time he has any concerns that are not fully addressed by his 1st National Reserve representative.Further, 1st National Reserve and Mr. [redacted] have agreed on a plan to address his financial concerns and Mr. [redacted] is satisfied with the resolution to his issues.  If you require any further information regarding this matter, please let me know.Sincerely,[redacted]Numismatic Consultant1st National Reserve

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Address: 120 Shakespeare Dr, Beaumont, Texas, United States, 77706-5723

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www.1stnationalreserve.com

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Shady, yet now dead: once upon a time this website was reported to be associated with 1st National Reserve, Ltd., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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