1st Stop Auto Sales

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
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I [redacted]. owner of the 1st stop a/s sold a 2004 [redacted] to [redacted] on 8/24/2016 for the sum of 3250.00 for the vehicle and 100.00 for the cars warranty ( 3 months). [redacted] had called the dealership and left a message that there was some issues on the vehicle according to...

[redacted]. I was not there at the time of the call. I was out of town until the 11th of October, on the 12th I called and spoke to [redacted]  about looking at the car and she stated that she would drop it off either the 13th or 14th so I could look at it, but sis not drop it off so I called Monday the 17th and left a message on her cell phone to see if she could drop it off during the week, [redacted] had called back the following day and said she would drop it off on Wednesday the 19th and she did, after checking the vehicle out, we did do repairs as follows- front brakes pads and rotors rear sway bar bushings, air filter and tightened the bolts on the rear control arm. I called [redacted] and explained to [redacted] and explained what was needed as far as repairs and what were done. 1st stop auto sales Leo

Car has continuos problems which should have been resolved prior to buyingWhen I came to purchase my car (2006 Honda accord) I was informed that the car had been fully inspected. In my urgency, I did not get it re inspected, and trusted my salesperson (who is bound by oath as we belong to the same organization). I bought the car in September 2013. In October, one of the tires exploded. It was discovered that the car had three tires that were one size, and one tire that was too small. That same month, it was discovered that the rotors and brakes on that tire were dangerously worn unevenly due to braking with the weight of the car falling to one side. I contacted the company and explained the issues, but they never returned the call and still expected me to pay the additional monies owed on the cars deposit. In march, I purchased tires for the car and discovered that the tires on my car were the wrong size for my car, thus effecting the mileage meter, gas efficiency, transmission and overall safety of myself and my passengers. While at the shop, I also discovered that the car had a dangerous recall on it that had never been repaired. The service advisor also noted that engine mounts in the car were in need of replacement! My issue is that all of these things are things that should have been noted by an honest mechanic had the car actually been fully inspected. Engine mounts don't go bad in six months, tires don't put themselves on, and the recalls had been out for a while. What kind of a car lot puts families on the road with safety issues such as these. My tires exploded as I was driving with my child in the car, and now my engine could fall out at the next pothole! And thier expectation is that they continue to receive the additional deposit money, which to me seems like it should be deducted to pay for the repairs that should have been done prior to purchase.Desired SettlementI feel I deserve the engine mounts to be replaced. I also deserve a reprieve for the last $300.00 owed on the deposit.Business Response /[redacted]/Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@yahoo.comMrs. [redacted] came to the lot to purchase a car . We looked at several cars and she chose a Honda Accord .We sent off her application and got her approved, Because of our ties I not only cut the price of the car but also lowered the down payment. She did not have the total down payment so I allowed her to chose dates when she could bring in the remaining balance of the down payment that should have been satisfied by November 30,2013. She has not kept a single promise about the arrangement she came up with. Several months later she did come up to the lot and told me she had a blow out and also said someone told her she needed new breaks and rotors. We both got in the car and drove for several miles and there wasn't any squeaking or scrubbing which is the first sign that she needed breaks. Also there wasn't any vibration when she breaked which is the first sign of needing rotors.She left happy and promised to do better about paying the balance she owed.I have called several times since then and left many messages and she did not make a single attempt to return my calls. I finally reached her when I called from a private number and she said she would pay the money on 1/13/14. She finally came in on 2/28/14 and paid 100 and left and has not come back since. In response to her having motor mount problems, in this complaint was the first I have heard of this problem. In my opinion if this customer would not have had that problem if she wouldn't have been constantly avoiding us because we (1st Stop) pay for at least a 90 day warranty on every vehicle and the motor mount could have been repaired. As far as the motor mount is concerned there is no mechanic in the world that can or will say that a motor mount could not break in 6 months. In essence a motor mount is a long screw in a matter of speaking and what no one in the world can honestly say is when it will break.Consumer Response /[redacted]/This response seems not to directly respond to the issue at hand. nor does it attempt to rectify the situation. There is not one piece of paper in all of the documents signed that states that there is a 90 day policy on repairs from 1st stop auto, nor was this stated at any time during our sales transaction, or when I brought the car back a month later due to the incorrect sized tire situation. The discount on the car was appreciated, however, given the continuous issues with the car, this was not only a warranted discount, but does not really reflect the true value of the car given the issues associated with it at the time of purchase. Regardless of our payment arrangements ( let's not forget that all changes to the payment agreement were approved and monies paid were accepted) As a customer I have kept in contact every month with the exception of March when I took my car to the HONDA DEALERSHIP to get the recall repaired. Their certified mechanics explained to me how the engine mounts get broken and the amount of time it takes for this to occur. I am happy to provide the documentation from the certified mechanics at the Honda dealership if proof is needed so that 1st Stop can be certain that there is some one in the world that can honestly indicate the likelihood of a 2006 Honda accords engine mounts breaking within six months if they weren't already in need of repair. If there have been issues with communication its mostly due to the fact that I am a third shift worker and the office keeps calling me while I'm asleep. ( I get off at 8am and you call me before noon? not smart) I am certainly not saying that my experience at 1st stop was a horrible one. The customer service at the time of purchase was great. I have recommended several people to their lot who are also pleased with their service,and I do love my car. But fair is fair. There's a responsibility as a dealership to ensure that the basic tenants of safety are followed so people drive off the lot not having to worry about blowouts on the road from tires that aren't the right fit, and dangerous recalls that could have been researched and managed and should be for each car sold. This is irresponsible negligence and this agency should act accordingly to rectify that. my initial requests still stand. Final Business Response /[redacted]/I do not remember whether or not it was said that the tire had a blow out because it was the incorrect size but I do remember this customer mentioned she had a blow out. What I do know is that the car was serviced and inspected before she got it. Mrs [redacted] is not correct in saying she kept any agreement we had, the agreement we had was $675 on 9/20/13,$338 on 10/31/13 ,$338 11/30/13, any contact after that made with her after that was due to us calling until she decided to answer. Any payment made after that may have been accepted because at this point she was behind but paying when she felt like it did not constitute a payment arrangement. Mrs [redacted] will not and can not get anyone at Honda or any other mechanic to put in writing that a motor mount can not break in six months because it is is a mechanical part on a man made machine . I have have no idea why Mrs [redacted] feels like she should not pay us, drive her car and not have to spend a dime on a 8 yr old vehicle because that is not realistic. If Mrs [redacted] had a concern she could have easily called and spoke with me directly but since she chose not return messages and avoid phone calls then I really don't have much else to say, She knows that she owed the money , she knows she did not bother to pay it , and I am positive she not only saw the missed calls and heard a number of the messages I left. Final Consumer Response /[redacted]/(The consumer indicated he/she DID NOT accept the response from the business.)I do not accept the proposed solution because no resolution was given. First Stop Auto continues to evade a response to the request. I have offered to provide information that I received from the Honda certified mechanic from the dealership in regards to the extent and history of damage to my engine mounts, I have suggested that we either replace the engine mounts, or agree to deduct the final 300 balance. Since 1st Stop Auto has stated in a previous rebuttal that they have a 90 day repair warranty, then I feel that we should apply that retroactively. The tire ( which popped within 30 days of me buying the car) took $45.00 to replace. The rotors (which had to be replaced within the same 90 day time period due to the issues with tire size) cost $250.00 to replace. It would appear to me that instead of sticking to the issue of safety, which is the primary issue, 1st Stop Auto wants to focus on a factor that has nothing to do with the their responsibility to have safe cars on the road. Its clear that the owner would like to have amnesia on certain aspects of our business agreement, such as conversations regarding payment changes due to repair costs, and repeated discussions about calling a third shift worker in the middle of the day while they are asleep and expecting a return phone call immediately. Nevertheless, the fact remains that even if the payment arrangements worked out perfectly, the issue that I am presenting would be the same. If the car were inspected by a reputable mechanic they should have checked for damages such as these, and they should have checked for recalls. That seems to be a fact which the business owner is refusing to deal with, and that's a shame. If the owner of this business is unwilling to resolve the conflict I'm not sure where that leaves us. But my offer still stands to provide documentation and discuss the issue. The reason I came to the Revdex.com to address the issue was because at our last conversation I was threatened by one of the owners that they would take money from my account despite my willingness to make payments. With all of the things behind the scenes ( I'm making a full car payment to my actual loan holder AND paying for repairs on a car that was "allegedly" fully inspected) the dealerships response has not been customer friendly nor worthy of repeat business or referrals.

On january 5,2016 I bought a 2003 Cadillac CTS form first stop auto in Durham nc. My sales last was [redacted]. She was good, however the owner [redacted] is horriable. The car lights flashed in the car at any time. The next day the car wouldn't go into reverse.when you shift fears the car made a metal to metal running sound.I called and [redacted] said bring the car back. I bought the car back on the 1216th of january only to be told to drive the car to [redacted] repair shop. Took the car there the lady[redacted] said it's a shifter cable . I said well what about the car not going in reverse. [redacted] said well it's going in reverse now an it nothing else we can do. I drive the car home thre days later the car runs got on the coldest night 17 degrees to be exact. I got a 10 month old with me. To I go to the nearest store. The car was smoking and the oil n engine like was on. A man came over to help. After adding a court of oil the car continued to say low oil. So I bought 6 courts n added 5. The man said wait let me check something. He open the raditor cap n discoverers the oil n water was mixing. The eninge was blown. Contacted [redacted] again. They towed car and came back with the transmission was gone. I said what about the water n oil mixing. [redacted] stated he didn't know anything about that.Product_Or_Service: 2003 Cadillac. January 5Desired SettlementI want my $1200 down payment back!!!

Have not had the car for 30 days.Need rear defrost to be fixed by owner, price $300.Desired SettlementNeed rear defrost to be fixed by owner, price $300.Business Response Mr. [redacted] purchased his vehicle on 06/25/2015 with a 3mth/3,000 mile warranty. He test drove the vehicle and discussed a few concerns that were addressed at that time. He then came back at a later date with more concerns and he was informed at that time that he had to realize that he purchased a used vehicle not a new vehicle and there will be minor issues that he would need to be responsible for. Although he has a warranty it only covers major components and the rear defogger was not one of these items. We have spent money on all previous concerns and to date those issues have not resurfaced.