1ST SUMMIT BANK

Re: [redacted] Dear Ms [redacted] :The customer in question does have a checking and savings account with us as statedThe customer’s daughter’s name is on the savings account alsoThe bank’s overdraft charge is $There have been overdraft charges for calendar year One (1) fee was waived as a courtesy to the customerThere were four (4) other overdrafts during the period where there was no charge because of the total overdrawn amount being less than $10.The customer opened the checking account on 12/31/The bank disclosed that our cut-off time for making over-the-counter deposits is 3:p.mand that our ‘Telebanc” (automated phone system) transfer cut-off time is 12:a.mmidnightFor all of the above-related overdrafts, the customer did not have the funds in the account by cut-off to cover the overdraftsOn May 5, 2015, the customer visited our Johnstown Walmart Office in person where one of our Sales Representatives again explained our cut-off timesThe customer also thought that by being enrolled in our Bounce Protection Program that we automatically waive the overdraft fee(s) when an item overdraws the accountThe Sales Representative explained that the benefit of bounce protection is that the bank doesn’t return items presented for payment up to the bounce protection limitAfter having it explained, the customer decided to opt out of our Bounce Protection Program.Since the customer may not have fully understood the bank’s cut-off times and/or bounce protection, we will refund to her account the $in question.I had a telephone conversation with the customer today, May 13, and she indicated after our discussion that she was happy with the resolutionShe now fully understands the bank’s cut-off times and knows that if items come in without enough funds in her account, there will be an overdraft charge.If you have any further questions, please do not hesitate to contact me at ###-###-####[redacted] Senior Vice President and Retail Banking Group Head***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Had issue with my dormant account and submitted all documents they asked for with notary. Followed up many times thru emails but never heard back from them.
I only have a little amount left from my account but they should at least inform me if I can no longer get it or what more documents they want from me.
Never go to this bank...poor customer service.

Re: [redacted]Dear Ms. [redacted]:The customer in question does have a checking and savings account with us as stated. The customer’s daughter’s name is on the savings account also. The bank’s overdraft charge is $23.25. There have been 10 overdraft charges for calendar year 2015. One...

(1) fee was waived as a courtesy to the customer. There were four (4) other overdrafts during the period where there was no charge because of the total overdrawn amount being less than $10.The customer opened the checking account on 12/31/14. The bank disclosed that our cut-off time for making over-the-counter deposits is 3:00 p.m. and that our ‘Telebanc” (automated phone system) transfer cut-off time is 12:00 a.m. midnight. For all of the above-related overdrafts, the customer did not have the funds in the account by cut-off to cover the overdrafts. On May 5, 2015, the customer visited our Johnstown Walmart Office in person where one of our Sales Representatives again explained our cut-off times. The customer also thought that by being enrolled in our Bounce Protection Program that we automatically waive the overdraft fee(s) when an item overdraws the account. The Sales Representative explained that the benefit of bounce protection is that the bank doesn’t return items presented for payment up to the bounce protection limit. After having it explained, the customer decided to opt out of our Bounce Protection Program.Since the customer may not have fully understood the bank’s cut-off times and/or bounce protection, we will refund to her account the $186 in question.I had a telephone conversation with the customer today, May 13, and she indicated after our discussion that she was happy with the resolution. She now fully understands the bank’s cut-off times and knows that if items come in without enough funds in her account, there will be an overdraft charge.If you have any further questions, please do not hesitate to contact me at ###-###-####.[redacted]
Senior Vice President and
Retail Banking Group Head[redacted]

Re: [redacted]Dear Ms. [redacted]:The customer in question does have a checking and savings account with us as stated. The customer’s daughter’s name is on the savings account also. The bank’s overdraft charge is $23.25. There have been 10 overdraft charges for calendar year 2015. One (1) fee was waived...

as a courtesy to the customer. There were four (4) other overdrafts during the period where there was no charge because of the total overdrawn amount being less than $10.The customer opened the checking account on 12/31/14. The bank disclosed that our cut-off time for making over-the-counter deposits is 3:00 p.m. and that our ‘Telebanc” (automated phone system) transfer cut-off time is 12:00 a.m. midnight. For all of the above-related overdrafts, the customer did not have the funds in the account by cut-off to cover the overdrafts. On May 5, 2015, the customer visited our Johnstown Walmart Office in person where one of our Sales Representatives again explained our cut-off times. The customer also thought that by being enrolled in our Bounce Protection Program that we automatically waive the overdraft fee(s) when an item overdraws the account. The Sales Representative explained that the benefit of bounce protection is that the bank doesn’t return items presented for payment up to the bounce protection limit. After having it explained, the customer decided to opt out of our Bounce Protection Program.Since the customer may not have fully understood the bank’s cut-off times and/or bounce protection, we will refund to her account the $186 in question.I had a telephone conversation with the customer today, May 13, and she indicated after our discussion that she was happy with the resolution. She now fully understands the bank’s cut-off times and knows that if items come in without enough funds in her account, there will be an overdraft charge.If you have any further questions, please do not hesitate to contact me at ###-###-####.[redacted] Senior Vice President and Retail Banking Group Head[redacted]

Review: I have an Checking and Savings acount with this bank and I have been charged over 10 overdraft fees, when I had sufficient money in my account to transfer to my checking account and even after I transferred money I was accessed fees. This bank policy on overdrafts is ludacris. They have me enrolled in Bounce Protection but still charge me $23.25 for overdraft fees. Now they have put my savings account which is funds primarily for my child on restriction. This savings account I have is under my daughters name and should not be in no ways under restriction for issues surrounding my account. I have emailed Donald Yeager but have yet to receive a response. I have been inconvienced and over charge and I'm very upset!Desired Settlement: I would like to be refunded for all the overdraft fees that I was charged which is total amount of $186.

Business

Response:

Re: [redacted]Dear Ms. [redacted]:The customer in question does have a checking and savings account with us as stated. The customer’s daughter’s name is on the savings account also. The bank’s overdraft charge is $23.25. There have been 10 overdraft charges for calendar year 2015. One (1) fee was waived as a courtesy to the customer. There were four (4) other overdrafts during the period where there was no charge because of the total overdrawn amount being less than $10.The customer opened the checking account on 12/31/14. The bank disclosed that our cut-off time for making over-the-counter deposits is 3:00 p.m. and that our ‘Telebanc” (automated phone system) transfer cut-off time is 12:00 a.m. midnight. For all of the above-related overdrafts, the customer did not have the funds in the account by cut-off to cover the overdrafts. On May 5, 2015, the customer visited our Johnstown Walmart Office in person where one of our Sales Representatives again explained our cut-off times. The customer also thought that by being enrolled in our Bounce Protection Program that we automatically waive the overdraft fee(s) when an item overdraws the account. The Sales Representative explained that the benefit of bounce protection is that the bank doesn’t return items presented for payment up to the bounce protection limit. After having it explained, the customer decided to opt out of our Bounce Protection Program.Since the customer may not have fully understood the bank’s cut-off times and/or bounce protection, we will refund to her account the $186 in question.I had a telephone conversation with the customer today, May 13, and she indicated after our discussion that she was happy with the resolution. She now fully understands the bank’s cut-off times and knows that if items come in without enough funds in her account, there will be an overdraft charge.If you have any further questions, please do not hesitate to contact me at ###-###-####.[redacted] Senior Vice President and Retail Banking Group Head[redacted]