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1stPhoneCard.com

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1stPhoneCard.com Reviews (3)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my concern In my view, 1stPhoneCard did not address my concern at all about their dishonest business behavior 1st PhoneCard sneaked this auto-charge feature into the buying process What they should have done as an honest business is that they should have announced to all their new and existing customers in a more obvious manner, such as using a pwindow They should also never had chosen the "yes" option on behalf of the consumers as the default choice - they should let their customers choose instead, at least for the first time Consider a scenario under which a customer did not detect this trick when she checked out, does that give 1stPhoneCard the right to continue to charge her every months and forever, even if the customer never purchases and never uses the phone card again? I don't recall receiving an email from 1stphonecard for my recharge on July 15, However, even if 1stPhoneCard had indeed sent me an email, it would not excuse them for implementing this bad business practice in the very first place I don't think the burden should fall onto the customers to watch out for such an email, or else lose her/his money The 180-day deadline set by 1stPhoneCard itself may make them feel relieved on the 180th day that the customers will now have no recourse against them However, this days is not relevant when looked in the light of a set of more fair and honest business standards1stPhoneCard did not earn this money but wanted to keep it Regardless whether they charged the customers' credit card days ago or just recently, they should refund what they did not earn 1stPhoneCard refused to issue a refund by saying that they paid for the cost of processing the order I am curious to see what this cost for them is comprised of? Is it worth $17.38? If their supplier would not refund this amount to them, they need to handle the issue with their suppliers, instead of refusing a refund to a customer I caught them, albeit after more than days from when they did it, but I suspect there are many other customers who 1stPhoneCard is doing this to are still not aware of such a behavior As I said previously in my first email, 1stPhoneCard should feel free to keep that $if they think that amount of money, rather than business integrity, is what helps their survival as a business But please ask them to change their bad business practice If this business practice is not changed, I will continue to pursue the matterRegards, [redacted] ***

I appreciate the opportunity to respond to this complaint.Before my customer recharges or adds more minutes to the phone card in My Account at our website, we already displayed an option “Yes” and an option “No” for Auto-recharge. Option “Yes” is already selected by default. If my customer does not...

want the Auto-recharge feature, she can  select option “No”.  Our records shows she did not select option “No”, so we assume she wanted the Auto-recharge feature.  Customers can always contact our office to remove the Auto-recharge feature option from the phone card..My customer's phone card was Auto-recharged on July 15, 2014 because her phone card used up. Our system sent out an email receipt indicating her phone card was recharged. We can not issue a refund for this charge of $17.38 as we have already paid for the cost to process this order and our service provider will not issue a credit back because of the expiration period.  The recharge on the phone card is only valid for 180 days from the date of recharge.  If my customer reported this charge of $17.38 within the 180 days from the date of recharge (July 15, 2014), we can provide a refund.  My customer reported this charge of $17.38 on April 6, 2015, which is after the 180 day period, so we can not provide a refund.

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID [redacted], and have determined that this proposed action would not
resolve my concern.
In my view, 1stPhoneCard
did not address my concern at all about their dishonest business behavior.  1st PhoneCard sneaked this auto-charge feature into the buying process.  What they should have done as an honest
business is that they should have announced to
all their new and existing customers in a more obvious manner, such as using a pop-up window.  They should also never had chosen the "yes" option on behalf of the consumers as the
default choice -  they should let their customers choose
instead, at least for the first time.  
Consider a scenario
under which a customer did not detect this trick when she checked out, does that give 1stPhoneCard the right to
continue to charge her every 6 months and forever, even if the
customer never purchases and never uses the phone card again?  I don't recall receiving an email from 1stphonecard
for my recharge on July 15, 2014.  However,
even if 1stPhoneCard had indeed sent me an email,  it would not excuse them for implementing this
bad business practice in the very first place. 
I don't think the burden should fall onto the customers to watch out for
such an email, or else lose her/his money. 
The  180-day deadline set by
1stPhoneCard itself may make them feel relieved on the 180th day that the customers
will now have no recourse against them. 
However, this 180 days is not relevant when looked in the light of a set
of more fair and honest business standards. 1stPhoneCard did not earn this money
but wanted to keep it.  Regardless
whether they charged the customers' credit card 180 days ago or just recently, they should refund
what they did not earn.
1stPhoneCard refused to issue a refund by saying that they paid
for the cost of processing the order.  I
am curious to see what this cost for them is comprised of?  Is it worth $17.38?   If their supplier would not refund this
amount to them, they need to handle the issue with their suppliers, instead of
refusing a refund to a customer.  I
caught them, albeit after more than 180 days from when they did it, but I
suspect there are many other customers who 1stPhoneCard is doing this to are still
not aware of such a behavior.  As I said
previously in my first email,  1stPhoneCard
should feel free to keep that $17.38 if they think that amount of money, rather than business integrity, is what helps their survival as a business.  But please ask them to change their bad business practice.   If this business practice is not changed, I
will continue to pursue the matter. Regards,[redacted]

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Address: 22912 Pacific Park Dr #203, Aliso Viejo, California, United States, 92656

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