2-10 Home Buyers Warranty

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case [redacted] by Mr [redacted] We have located Mr [redacted] ’s Limited Home service Agreement (“Agreement”) and applicable claimThank you for the opportunity to review and respond Our records indicate on September 15, 2016, Mr [redacted] reported his air conditioner would not turn onThe independent contractor [redacted] was dispatched and reported this is an old Rheem gas package unit and the model and serial #’s are worn offThe technician found the compressor has blown out terminals, the heat exchangers are rusted and cracked and a lot of rust over allSince there is no model or serial #, we would not be able to order the parts to repairIt was decided to replace the gas package unit A representative of this department contacted Mr [redacted] and discussed the out of pocket costsThere were charges that were discussed that both the representative and Mr [redacted] disagreed on due to the contract languageThe non-covered charges were resolved satisfactory with both partiesThere is one out of pocket item for Mr [redacted] , the rain shield at a cost of $195, to protect the gas package unit from the elementsThis is an item that has nothing to do with the function of the gas package unit and is a cost that HBRWC does not pick upThis cost is between the contractor and Mr [redacted] HBRWC would like to apologize for any inconvenience Mr [redacted] may have experienced We value his business and we look forward to serving his future warranty needs Sincerely, Office of the PresidentHome Buyers Resale Warranty Corporation

The Office of the President at Home Buyers Resale Warranty Corporation (“2-HBW”) is in receipt of the inquiry submitted under case [redacted] by Mr***We have located Mr***’s Limited Home service Agreement (“Agreement”) and applicable claimThank you for the opportunity to review and respond Our records indicate on February 1, 2018, Mr [redacted] reported his refrigerator is leaking from the bottom and inside the fridgeThe independent contractor, [redacted] was dispatched and found the insulation that is normally wrapped around the cabinet has disintegrated and is dropping into the wall of the unitCool air is now rushing through the seal causing the moistureMr***’s refrigerator claim was denied as the insulation is an integral part of the internal thermal shellPer the Agreement under Appliances, in the Exclusion section; “EXCLUDED: internal thermal shells”Mr***’s was reimbursed his service fee We regret that we cannot be of further assistance in this regard2-HBW has fulfilled their obligations as specified in the terms and conditions of the Service Agreement Sincerely, Office of the PresidentHome Buyers Resale Warranty Corporation

Complaint: [redacted] I am rejecting this response because: Both the service companies sent to examine the system recommend replacement of the systemProficient Air found multiple leaks on the inside and outside coils (as noted in their invoice) and designated the system as "unrepairable" on the invoiceI feel that 2-Home Warranty is stalling the recommended actions (by their own in-network provider and Your Comfort Services) by trying stop-gap repairs so that the warranty coverage period expires forcing me to either renew with them or be left with a system that still does not workTo support this claim of stalling, 2-has repeatedly failed to notify me when Proficient Air has needed to delay their appointment time because of unforseen circumstancesThis failure to notify has resulted in me having to wait long periods of time when someone is not coming to my house and me missing other appt timesWhen two separate service providers recommend that the system be replaced and is unrepairable yet 2-continues to try stop-gap measures to repair suggest that they are delaying providing the recommended repair until time runs out Sincerely, [redacted]

Complaint: I am rejecting this response because:The very premise of a home buyers warranty is to provide peace of mind for the exact situation mentionedTo offer warranties effective on the day of closing on a new property, and then to reject a claim citing a pre-existing condition is contradictoryThe home was built in the 1980’s, none of the appliances or any of the features of the home are brand new as of the day of closing and thus any and all wear and tear which could lead to a failure will be pre-existing to the effective date of the warranty (which again is active from day that I officially take over ownership)! But this is the very reason I purchased a home warranty, to cover the unknowns of a new property! This is the very situation that 2-had the opportunity to make good on their promise of peace of mindFor this reason and for the previous issue with HVAC on the home I am selling, this company has lost all credibility with no chance of repairing the customer-provider relationship, and the only fix for this is to sever ties with this businessAdditionally, as a full-time working professional with children, it is impractical to be without a washing machine for a week or more while waiting for the back-and-forth between a third party and a contractorIn the case of a washing machine, this claim should be handled expeditiously especially if the customer expressly requests itThere should be categories of urgency for the different claims that come throughI am much more inclined to work with a local appliance service directly to resolve the issue that requires prompt attentionIn these cases, the home buyers warranty business model does not seem to work for the customer.Lastly, a representative had already approved the repairOnly after calling back to follow up did another representative over turn the original decision citing that the "previous employee was new and should not have done that"All of this causing more time to elapse and further hurting the credibility of the companyI never turned over the general inspection report to 2-Home Warranty so I am not sure what they are talking about, and I never confirmed anything as stated in the response from 2- Sincerely, [redacted]

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case [redacted] by [redacted] We have located [redacted] ’s Limited Home service Agreement (“Agreement”) and applicable air conditioner claimThank you for the opportunity to review and respond Our records indicate on June 16, 2016, [redacted] reported his air conditioner was not responding to the thermostatIndependent service contractor, [redacted] Service was dispatched to the home [redacted] contacted us on July 5, checking statusWe had found that the contractor never reported the diagnostics to us or completed any repairsWe made several attempts to contact them but they did not respondThe contractor was passed along to our contractor relations department to investigate and address the contractorDue to the holiday and the heat wave, all the in network contractors were booked at least a few days outOn July 7, 2016, we were able to locate a contractor that could service this same dayThey found the system needed cleaning and was low on FreonThe agreement does not cover for cleaning but as a gesture of goodwill, HBRWC picked up the costThere was a recall set up for the contractor and the technician reported he repaired some duct work and the system is now operating correctlyA representative contacted [redacted] and he will be sending in the invoice for the attic fan that he replaced for reimbursement reviewHe was supplied a direct contact numberA representative called [redacted] and a voice mail was receivedA message was left to insure the air conditioner is operating correctly HBRWC apologizes to [redacted] for the experience he has had concerning the delay to his claimWhen there is a heat wave throughout the United States, this can create higher than wait time in the call centerThe independent service contractors experience an unusually high volume of dispatches and are not able to provide same-day or next-day serviceWe strive to provide fast, friendly and reliable service, leaving a positive experience to all our customersHis concerns enables us to make corrections and continue to improve our service Sincerely, Office of the President Home Buyers Resale Warranty Corporation

Complaint: [redacted] I am rejecting this response because:the leak that was fixed was behind the washer and dryerThe water heater issue/leak has not been fixedI called multiple times to explain this to 2-but got rejected every timeI even requested to put a new work order in for the water heater issue but the employee said “well have the contractor call to see if this can be resolved.” They have refused time and time again to get this problem resolved Sincerely, [redacted] ***

The Office of the President at Home Buyers Resale Warranty Corporation (“2-HBW”) is in receipt of the inquiry submitted under case [redacted] by Mrs [redacted] We have located Mrs [redacted] ’s Limited Home service Agreement (“Agreement”) and applicable claimThank you for the opportunity to review and respond The independent contractor [redacted] reported the high limit switch keeps tripping due to the return duct is the improper sizeThe switch must be manually resetAdding vents are not eligible for coverage as state in the Terms & Conditions, B-9; “There is no coverage for any loss or damage that is caused or made worse by any of the following causes (whether acting alone, in sequence or concurrence with any other cause or causes): missing parts,” There is no coverage for the capacity or improper design of the duct as stated in the Agreement B-12; “Costs to repair failures due to inadequate capacity, improper design, improper previous repair will be at the homeowner’s expense.” As such, we will not approve to have the vent(s) added or corrected or guarantee reimbursement if the independent contractor diagnostics is incorrect and the vent is not the problem A representative of this department spoke with Mrs [redacted] and offered to send out a second opinionShe agreed to this if the second opinion can make it out in a timely manner as she does have a scheduled appointment with [redacted] next week for the duct workShe does not want this to delay repairs for the return vent(s)The second opinion has been dispatchedUnfortunately the contractors in her area are very busy due to the recent extreme low temperaturesMrs [redacted] has the option of the second opinion with her service fee waived, move forward with the repairs of the duct by [redacted] or both We do apologize for any frustration or inconvenience that Mrs [redacted] may have experienced during the claims handling process Sincerely, Office of the President Home Buyers Resale Warranty Corporation

Initial Business Response / [redacted] (1000, 5, 2015/08/10) */ Revdex.com Case # XXXXXXXX The Office of the President at Home Buyers Resale Warranty Corporation ("HBRWC") has received [redacted] 's inquiryThank you for the opportunity to review and respond Our records indicate that [redacted] set up a refrigerator service request through our online system on April 15, HBRWC dispatched the request to [redacted] ordered parts and submitted a bill through HBRWC's online system, as wellHBRWC was not made aware of any issues, non-covered costs, or that the repairs did not holdThe next time we heard from [redacted] was when she called HBRWC on June 30, to cancel her Limited Home Service Agreement ("Agreement")HBRWC processed that request and sent a cancellation letter to [redacted] on July 6, HBRWC sincerely apologizes for the inconvenience [redacted] experienced on her service requestAs we were not made aware of any issues we were not able to assist in correcting them In regards to [redacted] 's request for reimbursement, we apologize that we are unable to honor her requestThe service fee of $is due to the service contractor per the "Who Pays What?" Section of her Agreement which states: "You are obligated to pay the service fee or the actual cost to repair and/or replace, whichever is less, for each separate service callA service call means each visit by a service contractor for a single service (plumbing, electrical, appliances, heating and air conditioning and pools/spas)The service fee is due when the service contractor arrives at the home." Additionally, the $for the water filter is not covered unless the Supreme Protection option was purchased [redacted] did not have this option so it would not have been covered under her AgreementThe $for food spoilage is specifically listed as excluded from coverage under the Appliance Coverage Section of her Agreement, which states: "Excluded: Multi-media center, racks, shelves, interior thermal shells, food spoilage and freezers which are not an integral part of the kitchen refrigerator." As [redacted] had also canceled her Agreement with HBRWC, we respectfully request the Revdex.com close this caseWe thank [redacted] for bringing these matters to our attention as we do take them very seriously Sincerely, Office of the President Home Buyers Resale Warranty Corporation

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case [redacted] by Mr [redacted] We have located Mr [redacted] ’ Limited Home service Agreement (“Agreement”) and applicable claimThank you for the opportunity to review and respond Our records indicate on October 10, 2016, Mr [redacted] reported online his hot water ws not producing hot waterThe independent contractor [redacted] was dispatched and reported this is a power vent water heater and they do not work on these and request we assign this to another contractorThe independent contract [redacted] was dispatched and reported the gas control valve was not working and needs to be replacedHBRWC ordered the partThe supplier [redacted] had never received the order or could not locate the orderThe valve was reordered with an eta of to daysThe contractor replaced the gas valve but this did not correct the issueThe contractor recommended the water heater be replacedHBRWC wanted to check to see if the contractor had checked the venting and the pressure of the gas line to make sure that was not the issue before replacing the water heaterOur contractor relations department was able to get a hold of the contractorThey did not check the gas pressure but they did check the venting and it was okWe decided to move forward to replace the water heaterAll of our suppliers are to weeks out on the water heatersHBRWC has authorized the contractor to supply the water heater HBRWC would like to apologize for any inconvenience and frustration Mr [redacted] may have experienced due to the delay of this water heater claimThere were some out of pocket costs that normally are not covered under the Agreement that HBRWC absorbedWe value Mr [redacted] business and we look forward to serving his future warranty needs Sincerely, Office of the PresidentHome Buyers Resale Warranty Corporation

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the complaint submitted under case number [redacted] by [redacted] We have located the customer’s Limited Home Service Agreement (“Agreement”) and applicable claim Thank you for the opportunity to review and respond We sincerely apologize for the inconvenience that [redacted] may have experienced during the claim handling process We acknowledge [redacted] ’s concerns regarding the wrong type of contractor being sent initially and will have that addressed with the representative in question to prevent such errors from occurring in the future We further apologize that the independent service contractor Faber’s Appliance was unable to failure to her downdraft with the parts Section B-of [redacted] ’s Agreement HBRWC does solely determine whether items will be repaired or replaced We do attempt to repair whenever possible, as this is often more cost effect and, as [redacted] noted, there is a $claim limit per Appliance This limit applies to any repairs that are made or attempted as well as replacement With that said, we do empathize with [redacted] situation since those repairs made by Faber’s Appliance did not hold For this reason, we would like to offer her a check payment for the full $limit which she may put towards replacing her downdraft We request that she call us at [redacted] to discuss this offer further If this is acceptable, we will need to confirm that we have all of her information correct in the system so we can mail the check out to her We again apologize for any inconvenience that [redacted] may have experiencedWe appreciate her bringing her concerns to our attention as we do take these matters seriously and we look forward to serving her future warranty needs Sincerely, Rachel Reeves Office of the President Home Buyers Resale Warranty Corporation Tell us why here

The Office of the President at Home Buyers Resale Warranty Corporation ("2-HBW") is in receipt of the rebuttal submitted by Mr*** Thank you for the opportunity to review further As our previous response indicated, the line to the water heater was not eligible as his contractor reported the fitting is improper and the tech repaired itWe are reevaluating Mr***s claim as his contractor said something different then what he is sayingA representative of this department called Mr [redacted] and received his voice mailA message was left to call into claims management to straighten this matter out Sincerely, Office of the President Home Buyers Resale Warranty Corporation

The Office of the President at Home Buyers Resale Warranty Corporation ("HBRWC") is in receipt of the rebuttal submitted by [redacted] Thank you for the opportunity to review further A representative of this department called and requested to speak to [redacted] She acknowledged she was [redacted] It was explained to her that at this time, we do not have any plumbers in her immediate areaOur contractor relations department is aware of thisThere is no specific time frame when one will be contracted Sincerely, Office of the President Home Buyers Resale Warranty Corporation

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case [redacted] by [redacted] ***We have located [redacted] ***’s Limited Home service Agreement (“Agreement”) and applicable claimThank you for the opportunity to review and respond Our records indicate [redacted] was offered her $service fee and $to put toward temporary coolingAccounting has not processed the checksWe apologize that there was a misunderstandingThe service fee of $has now been reimbursed and $has been reimbursed to put toward [redacted] portable air conditionerIt will take approximately to business days to receive the checkWe regret we would not reimburse any further service fees or reimburse any amount paid to the contractorThe contractor has noted online, he has been trying to get a hold of [redacted] to schedule but she has not returned his calls We do apologize for any frustration or inconvenience that [redacted] may have experienced during the claims handling processWe value his business and we look forward to serving his future warranty needs Sincerely, Office of the President Home Buyers Resale Warranty Corporation

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case [redacted] by [redacted] We have located [redacted] ’s Limited Home service Agreement (“Agreement”) and applicable claimThank you for the opportunity to review and respond Our records indicate on August 8, 2016, [redacted] reported she was not getting water to the homeAt the time of the requested service, the in-network service contractors were booked and would not be able to service an emergency or in a timely mannerThe representative offered [redacted] to locate an out-of-network service contactor and the out of network procedures were emailed to herShe was able to locate her own contractor HBRWC apologizes to [redacted] for the experience she has had concerning her hold time with the customer service department, the delay to her claim and we acknowledge we did have phone issues that have been correctedWhen there is a heat wave throughout the United States, this can create higher than wait time in the call centerWe strive to provide fast, friendly and reliable service, leaving a positive experience to all our customersHer concerns enables us to make corrections and continue to improve our serviceHer contractor was contacted and [redacted] has been refunded the amount she had paid her contractor less her service feeA representative called [redacted] and confirmed the well pump is up and runningWe value [redacted] ’s business and we look forward to serving her future warranty needs Sincerely, Office of the PresidentHome Buyers Resale Warranty Corporation

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case [redacted] by [redacted] We have located [redacted] ’s Limited Home service Agreement (“Agreement”) and applicable claimThank you for the opportunity to review and respond Our records indicate on June 14, 2016, [redacted] reported online her air conditioner is not blowing cold airIndependent service contractor, [redacted] was dispatched to the home and reported online “unit was underchargedPerformed leak checkInstalled Stop Leak and added lbsof R-22”On July 1, 2016, [redacted] called in and stated the issues has resurfaced and a recall was sent to ***s to revisit the homeOn July 5, 2016, ***s reported online the evaporator coil is leaking and the coil needs to be replacedHe was authorized to do the repair and reported $in out of pocket costs due to [redacted] [redacted] accepted the chargesHBRWC was not able to find an exact match coil, due to the difference in dimensions, ***s quoted an additional $modifications that would need to be doneModifications are an out of pocket cost to the customerWhen the revised amount of the charges was presented to [redacted] , it was reviewed further and HBRWC decided to pick up the additional $to be paid to ***s*s reported the work was complete on July 12, A second opinion was dispatched to diagnose the drain lines and reported that it was just the drain line clogged Concerning the property damageWe regret that we will not be offering any compensation for the consequential water damageIf she would please refer to her Agreement, Section B-which states, “We are not liable for incidental, indirect, special, punitive or consequential damages or for bodily/personal injury or property damage.” This is one of the reason we make sure all of the independent contractors we “contract with on pricing” are licensed and insuredSince [redacted] feels that the independent service contractor, ***s workmanship caused the consequential property damages, her dispute for reimbursement is with them and not HBRWC [redacted] is incorrect, we do not have an insurable interest in [redacted] ’s residence and we would not be able to file a claim against ***s Insurance for [redacted] In her complaint, I see she does not mention that she had her home insurance contact ***s insurance directly to file in her behalfShe may want to check into that We regret that we cannot be of further assistance in this regardHBRWC has fulfilled their obligations as specified in the terms and conditions of the Service AgreementWe appreciate [redacted] for bringing this to our attention as we do take these matters seriously Sincerely, Office of the PresidentHome Buyers Resale Warranty Corporation

Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ The Office of the President at Home Buyers Resale Warranty Corporation is in receipt of the inquiry submitted under case number XXXXXXXX by [redacted] ***We have Mr***'s Limited Home Service Agreement ("Agreement") and applicable claim Thank you for the opportunity to review and respond HBRWC would like to begin by apologizing for any frustration or inconvenience that Mr [redacted] may have experienced during the claim handling processSection B-of Mr***'s Agreement states that, "We solely determine whether covered systems or appliances and their components will be repaired or replaced." As an alternative, HBRWC did offer cash in lieu of repairs for a total of $- HBRWC's cost to replace the compressorMr [redacted] accepted this offer after the compressor was initially replacedIN addition, HBRWC reimbursed Mr***'s $service fee as a gesture of goodwillWhen accepting the $65, Mr [redacted] did acknowledge that in doing so, HBRWC would not offer any further assistance with his refrigerator for the remainder of this contract year We would like to thank Mr [redacted] for bringing this to our attention as we do take these matters seriouslyWe look forward to serving his future warranty needs Sincerely, [redacted] Office of the President Home Buyers Resale Warranty Corporation Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accepted the response, but I am not satisfied with how they handled my problemThe refrigerator was more than years old and should have been replacedI am now awaiting delivery of a new refrigerator I had to purchase myself

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case [redacted] by Ms [redacted] We have located Ms [redacted] ’s Limited Home service Agreement (“Agreement”) and applicable claimThank you for the opportunity to review and respond Our records do not show the contract was replaced at closingDue to the dissatisfaction Ms [redacted] experienced with the first contractor, he has been sent to our contractor relations department to be addressedThe first contractor reported issues with the damper which are excluded from coveragePer the Agreement, on page under Air Conditioning; “EXCLUDED: all components of zone controlled and energy management systems,” This would cause the lack of air flow We do respectfully disagree with Ms [redacted] , “inadequate capacity” is not the same as “improper installation”This is separated in the Agreement under the Terms & Conditions; B-“Costs to repair failures due to inadequate capacity, improper design, improper previous repair (except if repaired under this Service Agreement), problems caused by alterations or modifications, will be at the homeowner’s expenseCorrection of improper installations or correction of mismatched equipment will be at the homeowner’s expense, except as part of Supreme when necessary to effect an eligible repairThe package unit was installed properly, but in the contractor’s opinion, it is not large enough to cool the homeMs [redacted] states that she had her own opinion come to the homeWe had never received a diagnosis from her contractor to determine if there was coverageInstead Ms [redacted] decided to cancel her AgreementThe Agreement was cancelled per the Terms & Conditions H “If this Service Agreement is canceled, the owner of the home at the covered address will receive a pro-rata refund of the purchase price for the unexpired term less a $processing fee.” The pro-rata refund of $has already been mailedIn Ms [redacted] ’s desired settlement, she is requesting her full refund of the AgreementAn additional check for $has been processed to equal her desired settlementIt will take approximately to business days to receive the additional check We would like to apologize for the frustration Ms [redacted] has experiencedHBRWC is committed to providing superior home warranty protection and customer service Her concerns enables us to make corrections and continue to improve our service when we recognize improvements are needed Sincerely, Office of the President Home Buyers Resale Warranty Corporation

Revdex.com: Their response doesn't address the unacceptable level of customer service my husband and I recievedTheir methods come across as shady or fraudulentHowever, my panel is getting fixed on 2/and 2/is the last day of our contract togetherI am happy to get the issue resolved and walk away from this companyThat is the best resolution for complaint ID Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Repair IssuesPlease start with Revdex.com complaint # [redacted] , which was closed while we were on vacation over July I would not have agreed to close itOn 5/27/16, I opened a claim because our AC wasn't workingWe have worked through companies assigned by 2-warrantyMy AC has not worked correctly the entire summerOn 9/1/16, service provider #was at our houseConfirmed leaked in multiple places, told me the entire unit needed to be replacedHe recommended getting a buy out from 2-warranty to replace the unit and get this nightmare resolved2-warranty called me around noon on 9/1/to confirm that they received the information from the service provider and would give me buy out information within 24-hoursThat was days agoI have called for updatesTo my understanding, they are looking for parts to try to fix something??? Nobody can give me an answerAfter hours on hold, I usually end up in the parts department who can't tell me anythingI don't understandAt this point, the unit is too broken in multiple places to fix anything, according to THEIR service providerHe won't replace any parts on our unit, and explained why our furnace won't be working either, once we switch from AC to heatThis claim is over days oldThey have assigned service contractors since May I can provide dates and names if needed, but it is in their recordsWe have worked with of our own, at our expenseIn addition, when Residential Systems put the sealant into the system (the sealant didn't work, and may have made the problem worse in one area), they broke the UV bulbs which we use for my daughter's severe allergiesI submitted information to claims back in June for replacement, as the bulbs are almost $120/eachI received a phone call that I was being reimbursed at the end of July, but never got a check so that I could purchase the bulbsNow I'm told they want me to purchase them and get reimbursedI waited weeks and weeks for reimbursement for temporary coolingI can't afford to pay this out of pocket and wait - weeks for a reimbursement checkI would like the money sent directly to United Air Temp to pay for the bulbs and installationOr 2-can purchase them and send their own contractor out to install them, but I should NOT have to incur the expense and wait for reimbursementTheir contractor damaged my systemI can provide the emailed correspondence from June and July regarding these bulbs.ReplacementReplace the heat pump unitI have estimates from different companiesReplace the UV bulbs broken by their service contractor Residential Air Systems in June, Still waiting on this Sincerely, [redacted]

The Office of the President at Home Buyers Resale Warranty Corporation ("HBRWC") is in receipt of the rebuttal submitted by [redacted] *** Thank you for the opportunity to review further We do apologize a supervisor did not get back to [redacted] ***Due to the heat wave throughout the United States this summer, this had created an unusually high call volume causing longer than wait time and call backs in the call center Our records indicate the accounting department received [redacted] ***’ cancellation request on July 18, and her Agreement was cancelled flatA full refund was processed on July 18, and a cancellation letter mailedA representative of this department called [redacted] to discuss her concerns and received her voice messageA message was left with the status of cancellation and a direct line to our accounting department to confirm the cancellation Sincerely, Office of the President Home Buyers Resale Warranty Corporation