2 College Brothers, Inc.

From: [redacted]>Date: Sat, Nov 18, 2017 at 12:29 PMSubject: Re: Fwd: MovingTo: [redacted]>First of all, the truck they sent was too small.  The "crew" stated they could come back the next day and get the boxes they could not fit in the truck.  They explained they did not make a trip to [redacted] everyday but they had storage space they would put my boxes in and would be placed on the next trip to [redacted].  Yes, I said that was OK.  Store what was left and place on the next truck heading our direction.  They stated they would be there the next day and pick up what was left.  My [redacted] and [redacted] were both at the house the next day and no one showed up.  One [redacted] said he saw the truck but it went down the wrong street. The crew did do a good job and it was not their fault the [redacted] sent a truck too small to handle the entire move.  My [redacted] was at the house from 7am to 7pm, the [redacted] stayed late but eventually had to put the boxes on the street as the new [redacted] were moving in the next day.  Also, what happened to all the hardware for my furniture?  We cannot put up mirrors for the bedroom suits and attach the legs back to my dining table.  Now, that was sloppy work.  If the company had not sent a rep over to look at all that was going to be moved, I could understand sending the wrong size truck but the rep saw EVERYTHING and still did not send the right size truck.

From: [redacted]>Date: Tue, Oct 24, 2017 at 6:34 PMSubject: Complaint Response to [redacted]To: [redacted]In response to the complaint from Mrs. [redacted]:We tried multiple times to prevent and resolve this client's issues and found no reasonable or consistent response throughout the process. The client claims the purchase date was 7/28/2017, however our records show servicing the client on 7/31/2017.  She also claims the purchase price was $2061.66, however the attached credit card processing receipt shows at total $1792.75, with an added gratuity of $268.91.The client stands correct in that her written estimate was for a total of $2263, otherwise broken down as $800 for travel and $209/hr for labor with an estimate of 7 hours labor as seen in the attached estimate.  Her move was pro-rated, as the labor portion she requested of the crew ended up being 5.75 hours, instead of the originally quoted 7.  We only charged for services performed at the request of the client and received a signed Bill of Lading upon completion.  Our client had indicated her [redacted] was having health issues at the time of the move, and instructed the crew to leave with what they had.  We told her to let us know if she wanted to schedule a second appointment to deliver loose items, however she never confirmed a second appointment date or time, and our company did not have any way to access the home.  The crew left feeling as though they did an acceptable job, heeding the clients requests at the time, and this was enforced with full payment for the services rendered and a generous tip. We feel that the client's emails resulted upon learning of her [redacted]'s disposal of remaining items our crew was instructed not to take.  We find her emails to be threatening, inconsistent, and unreasonable.  We have attached copies of them for your records.  We also feel we did everything in our power to assist this client and found no discrepancies in our documentation or handling of this project.Please feel free to reach out to our office if you have any further questions at [redacted].For faster response times in obtaining a quote or booking a move, please email [redacted] or call [redacted] for [redacted] and [redacted] for [redacted]
[redacted]2 College Brothers [redacted]  [redacted]2 College Brothers Moving & Storage[redacted]  Call:  [redacted]Visit: [redacted]

Complaint: [redacted] this is the company we used
I am rejecting this response because:08/01/201708/01/2017POS Debit - [redacted] Check Card [redacted] - SQ *2 COLLEGE BROT [redacted]POS [redacted]-$2,061.66
Regards,
[redacted]

We never moved [redacted].  She was never our customer.  We don't take deposits (which she mentioned).  Tried to call the number she had listed and its disconnected.  She's either thinking of a different company or a scam.