2 CUTE.COM INC.

Revdex.com:
At this time, I have not been contacted by CUTE.COM INC. regarding complaint ID ***
Sincerely,
*** ***

Review: Walked Into this store "2Cute" for the first time. My big issue is this, I ended up selecting several pieces of items which amounted to almost $200. Upon approaching the register I asked the sales associate if I can return items before I even began to purchase anything,she said yes. So I went ahead and purchased my items. Few days later I decided to return two of the items I had bought,went back to the store and said I wanted to do a return,thus is where I am told that I can exchange the items if not I'll be given store credit. Imagine my confusion,I had a receipt in hand and both pieces still had tags on them,so I asked why store credit when I have my receipt and merchandise has not been worn. The associate rudely went ahead to point out a sign that says no credit/debit refunds,she went on to say it's also on the receipt. This is when I look up at the sign which wasn't properly displayed and the receipt. In any case I was immediately upset because I clearly remember asking before purchasing the days prior and was told differently. I explained to her what I was told and that the miscommunication was never on my part. She blatantly shut me down,furious I walk out of the store. After a few minutes I went back into the store and a another associate came up to me after noticing I was clearly upset. I explained the situation to her and asked for a manager this is when it's brought to my knowledge that the person I dealt with first was the actual manager. Poor customer service,she argued with me in front of customers and was completely rude. She insisted that I would not get a refund. I've been to millions of stores and if there are store policies that will not be broken they make certain to let u know before they start you transaction. Forever 21 does this and a host of others,this store is complete rubbish. Poor customer Service and poor communication of store policies.Desired Settlement: I simply want my money back for the two items I do not want. It should be done as a courtesy especially after having to dealing with rude employees who have no hint of customer service ethics. I do not want a store credit because after my first experience I will NEVER step foot into that store again.

Consumer

Response:

At this time, I have not been contacted by 2 CUTE.COM INC. regarding complaint ID [redacted].

Sincerely,