2 Go Wireless Plus

I paid $76.00 for a new charging port to be put in my phone on [redacted] They have not fixed phone nor returned my phone. Not answering door or phone.I paid $76.00 on [redacted] to have a new charging port put in my phone a Moto G Android 4.4.4. version. The phone was less than 2 weeks old. They said the wrong part was sent in so they had to reorder the part. They received the wrong part on Friday [redacted] and I went by on Monday [redacted] and they hadn't ordered the new part till I questioned them about it. The new port came in on Friday [redacted] I talked with them that Friday and Saturday about getting the phone repaired and I even went by Saturday at 3:00 but they had locked up ( hours state 10:00 till 6:00 MonSat )I have been calling and going by this week MonTuesday and Wed.no answer and the doors are lockedI did notice today that the glass cases were all empty inside and they had been filled with phones for sale earlier.I want my money back and my phone returned to me.At this point I feel they have stolen both!Desired SettlementI want my phone and money back. They have not repaired my phone and I paid $76.00. They haven't returned my phone either. I think they have stolen both! This is a $179.00 phone that was broken in the 1st 2 weeksbought it from [redacted]Business Response The customer did come in to get his phone fixed. The wrong part was shipped. We fixed the issue by ordering from a new supplier and paying for faster shipping. The second time the wrong order was shipped. That was not due to us. We offered to try and resolve the issue. We do not have his phone in our possession. He has his phone and walked out with it and was fine with the solution. HE even told the owner he understood our situation. In no way do we have is phone or even have another phone to swap his out with. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I do have the phone and they did install the wrong part of which I pointed that out to them. They have continued to blame the supplier for their problems and pointed out that it cost them money. NOT MY PROBLEM that they are not knowledgeable of their trade.I took the phone as soon as I could get my hands on it after listening to their continued finger pointing and lack of responsibility.They screwed up and tried to pass ** off as something else was wrong with the phone as I think they also caused by installing the wrong part.I will never use these people again and will share my experience with [redacted] and others that my send work their way.Lack of knowledge and terrible customer service is enough for me!!Final Business Response

Complaint[redacted] " was paid on 6/10/15, and was not working on June 12/2015. Per reciept I brought it back, and was not able to leave it for repair. on Friday DATE:6/12/15 approximately 4:30 pm I entered 2 go wireless to see what repair was done to the MODEL NUMBER [redacted] as it was not charging/turning on. The store attendant offered to keep the [redacted] "overnight" and fully charge it before giving it back to me. I AGREED to leave it, but requested a receipt stating that I left it. The store clerk and I had some choice words as to whether or not something happened to the [redacted] as it was picked up on PURCHASE DATE: 6/10/2015, 4:38:49 PM, INVOICE#XXXXX cashier 1 station 1, The "CUSTOM REPAIR" COST $54. 63. the store clerk kept implying that somehow something happened to it. which I kept saying in so many words nothing happened to it. *"ANY REPAIR ISSUE MUST BE REPORTED WITHIN THE FIRST 48 HOURS AFTER THE REPAIR". the store clerk did not make any efforts to get up out his chair and give me something in writing/receipt showing that I left it and that the "warranty" would be honored. He asked me to leave and to take my [redacted]. Desired SettlementI hope that the Revdex.com holds this business to higher business standards.

Business is using used parts and charging customers for new parts.I wasted water in my cell phone. I had another cell phone (exact model) that had a broken screen that I took in with my damaged phone and asked if they could switch the damaged phone inside motherboard with the damaged screen motherboard. They agreed and charged me 65.00 for the switch out. Upon picking up my cell phone, I was told the screen was damaged in the water damaged phone and would need to be repaired also. I was told they would order me a new screen for an additional 45.00. I paid this fee, in total the company was paid $110.00. The phone was left for repairs for 5 days upon waiting for the new screen to be received. I lost money from my beauty salon due to the phone was waiting for repairs. I picked my phone up 5 days later and noticed that the new screen had the exact same scratches and wear and tear as the original screen and that this was not a new screen, this was the old screen and it had only been cleaned. I also found out the inside motherboard had not been changed, only cleaned and water dried out. Basically they charged me $110.00 for a motherboard change and new screen, when in actuality they only dried out the phone from the water damaged, and cleaned up the old parts. I was told by another cell phone shop that they DID NOT repair the phone, and had I waited the phone wouldve dried out anyway. I was also told that I may still experience problems with the phone in the future due to corrosion that may not be seen right away. I was bamboozled out of my money, and after speaking to several people in the neighborhood, this store has been doing this to people for awhile. I was told they get your phone and lie about what is wrong with it all to get you to pay more money, which is a unfair and unjust business practice, a/k/a, a ripoff. I have several witnessess that has said this place has charged them money and never given their phone back due to they request receipts for parts ordered, or explanations of what kind of repairs were done. If you question these people they get mad and ask you to leave their store. I was called a liar and was yelled at and asked to leave the store when I asked about a receipt for the screen they supposedly ordered for my phone. I asked how much the replacement screen actually cost, where it was ordered from and the address of the manufacture. These questions caused the owner to yell at me, tell me to get out of his store and never return. I was also told if I come back he would charge me more money for labor for calling him a liar. I was so scared, I left without the answers I needed or paperwork to suffice this repair was actually legitimate. This place is very rude to women and black people and they use every method to get over and trick the consumer into spending more money than needed. THIS IS VERY UNFAIR!Desired SettlementI would like to be refunded the price of the screen they were supposed to order, $45.00 + applicable sales taxes charged.I am willing to pay for the repair of drying out the water from the phone, but would like a warranty of 60 days from date of repair in case the phone experiences corrosion damage from them not replacing the motherboard like I intially asked.Business Response 1, this customer is a complete [redacted] (sorry that I have to say that but it's the truth)2, Customer came in asked to change the logic board from one phone to another, tech did the work for $60 even, not $65 like the customer stated3, customer stated that the none working phone was liquid damaged, didn't asked for a liquid damage repair but asked to swap logic boards only4, after the swap was done, tech noticed that the LCD is not working, went back in to check and found out that the LCD is burned due to the liquid damage, customer mentioned upon drop off that that LCD worked (which it didn't due to the burn mark on the LCD cable),(phone was dead so tech couldn't confirm if the LCD was working or not according to the customer's statement)5, the phone was liquid damaged and already dry so the damaged board was swapped with the good board as the customer asked the tech to do (so there is no liquid damage here except on the frame which is cosmetic)6, customer was offered a replacement screen for $40 (the cost of the new part only) and we will redo the work for no additional charge (free) as a courtesy (customer cried like a baby in the store), tech felt bad for charging her the labor again, that's why it's done for free7, why did customer take the phone to another repair shop instead of returning back? (Doesn't add up or make sense)8, all of our work are sealed with warranty sticker if it's removed by any other shop it voids our warranty9, customer was asked to come in to show us what she is talking about and never did10, customer claimed that she came in to the store and was asked to leave (complete [redacted], she never did, she called over the phone and was asked to bring her phone in to be checked)11, we have a full audio video of the day the customer came in asking for the work to be done, the day she came to pick it up and the new screen ordered, then the day she came to pick it up after the complete repair was done12, we have a proof for the new LCD order that was ordered the day the customer paid for the NEW LCD, the day of the LCD arrival (which is the same day that the customer picked up the repaired new screen)13, we don't give receipts for the parts ordered, we give a full receipt of the part and repair complete (don't know where the customer is getting all those [redacted]s from?)14, we never had a single customer that never gotten their phone back due to lack of receipt as this customer claims15, again she mentioned that she was asked to leave the store (didn't happen, complete [redacted]) she never even came in the store, she called over the phone16, the business owner never comes in the store or deal with customers, so this is a [redacted] when she stated the owner asked her to leave (didn't happen) and will never happen17, all of our employees are black, how come she claims the racist comment, of how we treat black customers, and by the way most of our loyal customers are black18, the customer claimed that she paid $45 for the LCD (complete [redacted]) she paid $40 plus tax ($43.70) when she returned she only had $40 even, so the sales tax was covered by the store.19, again the phone wasn't repaired due to liquid damage, logic board was swapped due to the customer's request, how come she ask for a 60 day warranty on something that wasn't done or even offered?20, let's say even (which it didn't happen) if the customer was given a used LCD, we are still doing her a favor by not charging her the full labor charge, and by the way the LCD is NEW with a proof.21, one not to the customer in this shape, if you want to [redacted] about something, please make sure that you have a solid story, but in your case it shows that it's nothing but complete [redacted]s22, customer mentioned that she lost money from her beauty salon due to the wait on the screen order, this customer is a complete scam, we have her on audio video, crying and stating that she lost her job and had no gas to get here the day before, and she was waiting on a call for a new job from the unemployment office (this is a total scam story here)23, the customer was shown a proof of the burned screen cable before ordering the new screen, how come she claims that it wasn't changed? It's simple common sense, how can something burned work again unless it's been changed.24, you must be getting us mixed with another small shop that used to be in the area (closed due to bad business) about people saying we don't do good work and [redacted] about what was done (this is not 2GO WIRELESS +)(2GO WIRELESS + is the name of the quality work that has been offered in town since 2008)25, the customer didn't come in to ask for her receipt as she stated and was yelled at asked to leave, the customer got 2 receipts on both days of the payment (audio and video proofs are available)26, the customer was asked to bring her phone back and show a proof of her claim, since we know it's a complete [redacted]s and scam, we mentioned that once we proof to her that it's a new screen and her [redacted]s about the whole story, she will be changed for the labor charges that was done for free the second timeConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The business is a scam and I have several witnesses that will tell you they have received bad service from this establishment. I have both phones, no one ever voided the warranty, another shop said they phone was not repaired, just cleaned only.I was charged the price of a new screen, but the phone was only aired out and cleaned.The business is upset because they are being exposed!I can bring documented proof from a reputable cellular repair company saying that the phone was not repaired but only cleaned and I was overcharged by this establishment.I can also supply written or verbal testimony from other c[redacted]nts that has had problems with this company, and/or its products.