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# 2 Septic Pumping & Excavating, Inc.

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# 2 Septic Pumping & Excavating, Inc. Reviews (1)

On 4-18-12 the customer order LG Himac counter tops which is stated on her receipt (I do not even have Corion samples in my showroom). I explained LG HiMac is an acrylic material which is the the same material as the Corion brand name material. In May of 2012 LG HiMac counter tops with integrated...

sink were installed at [redacted] home. These counter tops were purchased through Sun City Kitchen & Bath which is my company. I have a fabricator who orders, fabricates and installs my LG HiMac counter tops for me. Three years later the customer informs me about a discoloration in her sink. Three years is out of my standard warranty, but still under the LG factory warranty. I talked with [redacted] my fabricator and scheduled a time for him to go look at the sink. [redacted] went out to [redacted] home on June 16th and took pictures of the sink. As [redacted] said, [redacted] sent the pictures to LGHausysWarrantee and the customer followed up with a copy of the receipt and description of the problem. [redacted] informed the customer that manufacture warranty's can take awhile to resolve. Last week Service Link (the company that represents LGHausys warranty claims) contacted the customer and agreed to replace the sink. Service Link told the customer the lead time would be around 4 weeks before the work would be complete. I followed up with [redacted] on Monday July 13th and she was aware and said that Service Link has contacted her, but upset that I personally did not come out to her house and submit the pictures to LG and that I had [redacted] go to her house. [redacted] being my fabricator is the one that would have to submit the warranty claim since he orders the material from LG. The customer's desired settlement is to replace the discolored sink in a timely manner. This is currently in process under LG's warranty program.

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