2 Thumbs Up Plumbing & Remodeling, LLC.

My name is *** ***, I filed a complaint on 1\20\since filing 2ThumbUpPlumbing and I have come to and agreement

A simple thank you for the feedback regarding this very rare situationWe do provide a month warranty with all of our workPlease allow us to complete this warranty on the work we completed at your requestSimply appreciate the opportunityAs always feel free to contact us with any questions
or concerns.
Gratefully received, Joe C*** Manager Contractor Thumbs up plumbing contact our office ***@and they will get this scheduled right awayMy sincere apologies

Mrs*** ***,
A simple thank you for the feedback regarding this very rare situationWe have completed your request to contact youOur records show that we have emailed you, texted you and even followed up called you at your requestIf you want we can send you our emailed conversations and
your replysWe apologize that you're having other issues with your plumbing other than the scope of work we where hired to doAs our records show that you spoke with my colleague and we don't quite understand how we are involved with the work of someone else? As we where only hire to fix a drip on a guest tub and a blocked pipe on the master tubOur records show we did discuss this further and you wanted us to come fix your other plumbing problems some other person did and that since you allowed us to work for youWe should do it for freeLast time we spoke we mentioned that we simply do not work for free for liability insurance purposesAs always please feel free to contact us with any questions or concernsSincerely , Thumbs up plumbing

Mr***,
Thank you for the feedback regarding this very serious matterWe have a written request that you hired our Company to provide a service regarding your frozen water linesWe have submitted the information contained in this emailIf you need any further information regarding
this completed service request please feel free to contact us with any questions or concerns.
SSincerely,
Thumbs up

Complaint: ***I am rejecting this response because:
I am rejecting this response because:the plumbers whole statement is incorrect No other plumber worked on this besides thumbs plumbing In one of his emails, he stated that he would honor his warranty and complete the job He never returned my husbands nor my phone calls Sincerely,*** ***

Mrs. [redacted], 
Thank you again for the feedback. We did not touch any of your water pipes. We only completed a leak and / or blocked pipe. If you're having any issues with the leak and/or blocked pipe . Our warranty will cover those items. However when we where at the home no leak was detected or blockages found. As always please feel free to contact us with any questions or concerns. 
GGratefully received, Joe C[redacted] Manager Contractor 2 Thumbs up plumbing

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
After calling this plumbers associate and letting him know the situation, he made the effort to come to our home and fix the situation.  Thank you Jerry for your customer service.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]