The online subscription offer Mr. [redacted] refers to is for new subscribers. The price for newspaper delivery increases to other more expensive pricing tiers once the initial subscription term expires. Because Mr. [redacted] is a current subscriber, he is not eligible for a new subscriber...
rate.
Also, the customer service rep was correct in that the $16 per month offer was also for customers who allow us to automatically withdraw payment from their account. Mr. [redacted] was offered this option by the customer service rep even though he is not a new subscriber but declined since he did not want to allow us to withdraw the monthly payments from his account automatically and insisted on receiving a bill. This offer remains available to Mr. [redacted].
I hope this answers the question, if there are any more concerns about this matter, please let me know.
Thanks,
[redacted]
President and Publisher
The News Leader
Staunton
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is something I will not be able to change. I am disappointed that the business chooses to charge me $75 more for paying annually by check compared to a monthly auto-debit of my account. This will certainly affect my thinking of what source I choose for news in the future.
Regards,
[redacted]
Hello:
The online subscription offer Mr. [redacted] refers to is for new subscribers. The price for newspaper delivery increases to other more expensive pricing tiers once the initial subscription term expires. Because Mr. [redacted] is a current subscriber, he is not eligible for a new subscriber...
rate.
Also, the customer service rep was correct in that the $16 per month offer was also for customers who allow us to automatically withdraw payment from their account. Mr. [redacted] was offered this option by the customer service rep even though he is not a new subscriber but declined since he did not want to allow us to withdraw the monthly payments from his account automatically and insisted on receiving a bill. This offer remains available to Mr. [redacted].
I hope this answers the question, if there are any more concerns about this matter, please let me know.
Thanks,
[redacted]
President and Publisher
The News Leader
Staunton
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is something I will not be able to change. I am disappointed that the business chooses to charge me $75 more for paying annually by check compared to a monthly auto-debit of my account. This will certainly affect my thinking of what source I choose for news in the future.
Regards,
[redacted]