Jo my fiance was a first and last time customer and I a once repeated customer are no longerJo had to have two pairs of glasses right, his regular and his safety pairWell, we take the safety pair in after having a week or less to explain to them that something is wrong with one of the lenses and it bothers him too much to wear themHis regular pair is fine though, rightSo the guy at service counter looks at them under microscope says they are fine and acts like thats it, so Josh repeats it over again and says something isn't right The guy gets J the office manager at and she comes over puts on looks through says they are fine, so josh Says I can't wear them they bother me so bad so she just Says their fine over and over and he says so what am I supposed to do with glasses I can't wear or use, says this like times like are you gonna help meAm I supposed to just throw them away after I paid for them and cannot use them She pretty well said ya, looked at him like she was obviously going to nothing to help, and her attitude was the icing let me tell you, he even said okay well thank you I will just take my business elsewhereI told Jo no, we are calling her bossSo I did and T her boss said that was not right and she would be talking to themThat the lenses could have a defect the microscope would not seeSo we were able to get his safety glasses fixed and he had someone else help him, however j was there and gave her attitude and left just as quickly as she saw JoshNo apologies or nothing, still works thereFirst time customer mind youHe was just going to be done with it I said nope we paid that's not happening so I call her boss who says that it could be a lense defect not see able by microscope and that she will be talking to them about how that all wentOK so he deals with n after that, that goes fine, but I see that woman still working there when he does and I'm like wow, why was she not fired, so I got contacts and the gave me acuvue oasis they didn't work for me I call and see the Dr more times try different stuff and after we decide I can't wear them, I need a refund for the year supply I bought of the acuvueWell they send me to J to do this, who then says that she can't do anything as always, said because I used out of the packs I bought, they can't take them backEven though the others are all sealed except the two opened boxesSo I said something very similar to what josh did about being stuck with something I cannot use and she responds with ya pretty much
So I said ok you know what, I'll take care of this myself I'll call your boss again since you can't do anythingWalked out called her boss who called told her to give me a refund and this woman still is not done thereI go in to get it, she actually says "do you have the free sunglasses we gave you, I said ya not on me right now, she says once you have those with the contacts, I'll refund you" I looked at Jo and said you coming back up here tomorrow because I'm not I'm sick of this place and walked out
When I talked to T, she did not say anything about sunglasses back and I informed her that they do nothing to accommodate their customers and that I would not have this issue at their competitor ***The next day Josh went in to get my refund and Jennifer was actually trying to pick a fight, as if she had not done enough alreadyShe said I will make sure to put a note on your accounts not to offer you services anymoreJo said good because we don't want anymore, because we are so tired if having to call your boss to make you do your jobWhy is this *** woman still working here, T did fix it to an extent, but it does not seem to be good management if she allows this J person to continue acting this wayI work for an attorney and that woman actually said she did her job to Jo too and saying she will make a note to refuse services pleaseNever in my lifeSo glad to be done with this placeThey do not even take pupil distance unless requested and that is just not good especially if someone is getting their first pair of glasses.I will be going to get another exam too elsewhere
Jo my fiance was a first and last time customer and I a once repeated customer are no longerJo had to have two pairs of glasses right, his regular and his safety pairWell, we take the safety pair in after having a week or less to explain to them that something is wrong with one of the lenses and it bothers him too much to wear themHis regular pair is fine though, rightSo the guy at service counter looks at them under microscope says they are fine and acts like thats it, so Josh repeats it over again and says something isn't right The guy gets J the office manager at and she comes over puts on looks through says they are fine, so josh Says I can't wear them they bother me so bad so she just Says their fine over and over and he says so what am I supposed to do with glasses I can't wear or use, says this like times like are you gonna help meAm I supposed to just throw them away after I paid for them and cannot use them She pretty well said ya, looked at him like she was obviously going to nothing to help, and her attitude was the icing let me tell you, he even said okay well thank you I will just take my business elsewhereI told Jo no, we are calling her bossSo I did and T her boss said that was not right and she would be talking to themThat the lenses could have a defect the microscope would not seeSo we were able to get his safety glasses fixed and he had someone else help him, however j was there and gave her attitude and left just as quickly as she saw JoshNo apologies or nothing, still works thereFirst time customer mind youHe was just going to be done with it I said nope we paid that's not happening so I call her boss who says that it could be a lense defect not see able by microscope and that she will be talking to them about how that all wentOK so he deals with n after that, that goes fine, but I see that woman still working there when he does and I'm like wow, why was she not fired, so I got contacts and the gave me acuvue oasis they didn't work for me I call and see the Dr more times try different stuff and after we decide I can't wear them, I need a refund for the year supply I bought of the acuvueWell they send me to J to do this, who then says that she can't do anything as always, said because I used out of the packs I bought, they can't take them backEven though the others are all sealed except the two opened boxesSo I said something very similar to what josh did about being stuck with something I cannot use and she responds with ya pretty much
So I said ok you know what, I'll take care of this myself I'll call your boss again since you can't do anythingWalked out called her boss who called told her to give me a refund and this woman still is not done thereI go in to get it, she actually says "do you have the free sunglasses we gave you, I said ya not on me right now, she says once you have those with the contacts, I'll refund you" I looked at Jo and said you coming back up here tomorrow because I'm not I'm sick of this place and walked out
When I talked to T, she did not say anything about sunglasses back and I informed her that they do nothing to accommodate their customers and that I would not have this issue at their competitor ***The next day Josh went in to get my refund and Jennifer was actually trying to pick a fight, as if she had not done enough alreadyShe said I will make sure to put a note on your accounts not to offer you services anymoreJo said good because we don't want anymore, because we are so tired if having to call your boss to make you do your jobWhy is this *** woman still working here, T did fix it to an extent, but it does not seem to be good management if she allows this J person to continue acting this wayI work for an attorney and that woman actually said she did her job to Jo too and saying she will make a note to refuse services pleaseNever in my lifeSo glad to be done with this placeThey do not even take pupil distance unless requested and that is just not good especially if someone is getting their first pair of glasses.I will be going to get another exam too elsewhere