20/20 Eyeglass Superstore

After signing in with the front desk as a waI was directed to a waiting area to fill out several forms of my past medical history As I know this is standard at a new doctor's office I did not anticipate this as a returning customer When I asked the girl at the front desk if she was certain I needed fill out these forms - information they should have on file - she told me that I will for every visit longer than six months apart I sat in the seating area with three other patrons, one of which had already been seen After walking around the showroom for about minutes I was called by a staff member When I walked up she picked up another file and told me that she had to take someone else first but that I would be next Another minutes went by and I noticed some of the people who came in after me were going back before me One of the ladies just wanted an exam and the salesperson was pressuring her to buy the glasses there Saying we "pay for the eye exam" Consumers should be aware that this facility often advertises Buy one get one pair free, as well as other catchy offers While they have a lot of options for frames there are only a few "name brand" choices And you will be paying big for them; around $ The more economic prices offer poor quality lenses that look as if they would break within six months Maybe less for new glasses wearers or those who are rough on their things These frames are around $per pair Those that were less than $on the sticker looked as if they would deteriorate as you crossed the threshold while exiting the store Back to my wait It had now been an hour since I first signed in I went to the front desk and informed the staff member of how long I had been waiting and that other people that came in after me were already seen about With no apologies she asked me my name I told her and she went to the same area that the girl had pulled my file at before, thirty minutes ago My file was not there however It was "missing" The lady told me that she would have to talk to the nurse tech and see what was going on Another fifteen minutes go by and I had to again approach the girl to see when I would be seen She told me that ALL of the other patrons (roughly before me) had appointments and that I would be seen after all of them The peculiar thing is that I saw her appointment book and there were only names scheduled during the time that I was there for I told her that if I was not seen in the next ten minutes then I would be leaving With no attempts to keep me happy as a returning customer of future patron, I walked out An hour and thirty minutes of my day off wasted With no glasses I would not recommend anyone visit the Orange City 20/Eyeglass Superstore My opinion is that this business is more concerned with making a buck and less concerned about quality care or patient experience and satisfaction On a positive note I did get excellent care at the Big Box competitor across the street and will be happy to spend my money there instead

The people at the business are super nice. They go way beyond what is necessary for good customer service. The choice of eyeglasses are good quality for every price bracket. I have found out that even if you have a taste for a designer frame; the associates will search out every means for coupons and discounts so that everyone can afford to get the glasses they love.