20/20 Optometry

Our job as a home inspector is to educate the buyer on the true condition of the home In doing so, sometimes we make a seller unhappy We don't mean too.We look at up to items in the home during the inspection, the seller has picked out two items that were written up and calls the inspection inaccurate There are not inaccuracies to the two items that she mentions The full report along with the photographs has been attache for the Revdex.com's review As stated in the complaint, the seller said that she had had a contractor evaluate the evaporative cooler months prior to the inspection She also stated that per our report that we did not operate the unit.We all know that conditions of equipment and homes can change over several months As you can tell from the photo on page (last page of the attachment) the evaporative cooler is rusted through at the top of one of the panels The other panels were also rusted but had not rusted through at this time As stated in the report "The tops of the panels are beginning to rust, one panel has rusted throughDue to the rust, the cooler is considered to be near the end of its life expectancy" There is not a licensed contractor that would not support our write up on the condition of this unit The photo proves that point.As for the garbage disposal, we can assure the client that this unit was not operable at the time of inspection and this was verified by the buyers Realtor This may be due to home being vacant or what ever Our write up just noted "The garbage disposal did not operate when testedRecommend further evaluation and / or repair" The unit may have just been jammed not sure I can assure you the buyer did not walk away from the purchase of this home due to the $garbage disposal not operating We completely deny the sellers request for a refund or a re-inspection based on the above facts Scott W***Pillar To Post [redacted] ***

Revdex.com of New Mexico (PLEASE LOOK AT MY HOUSE INSPECTD BY PillatoPost” on the internet.) [redacted]Re: Complaint ID [redacted]PillartoPost Inspection-Performed by Scott W[redacted] Mr. W[redacted]’s response to complaint ID [redacted] states, “his job as a home inspector is to educate the buyer of the true condition of the home.” He states, “The seller has picked out two items that were written up and calls the inspection inaccurate.”  He further state “there are not inaccuracies to the two items that she mentions.”   Argument: Mr. W[redacted] States in his report “(pg. 7, 5.1) A/C “NOT ABLE TO INSPECT.”  Therefore, if you state you were “UNABLE TO INSPECT”, then how can you give a prognosis that “you consider the A/C to be near the end of its life expectancy? That is like looking at a kidney, or any other body organ, not inspecting the kidney, then making the false assumption that it is considered to be near the end of its life expectancy.  So, does your false assumption mean that the organ, in this case the A/C, is at the end of its life expectancy? WITHOUT YOU INSPECTING THE AC, YOU MAKE A FALSE, AND INACCUARATE INSPECTION.  A licensed contractor and ANY OTHER INSPECTOR WOULD HAVE INSPECTED THE A/C BEFORE MAKING SUCH A FALSE ASSUMPTION. YOU ADMIT TO “NOT BEING ABLE TO INSPECT THE A/C.”I have a copy of “[redacted] “Inspection and repair of “Re-install existing Evap with new sleeve and flushing and leg kit, sealed with tar and Duct Sealer.”  [redacted] did not replace the A/C, because it was not needed.If MR. W[redacted]’s job is “educate buyer of the true condition of the home,” you cannot educate a buyer if you admit to “NOT ABLE TO INSPECT.” Inspection was incomplete, inaccurate, and false.The Garage Disposal was operable before, during, and immediately after Mr. W[redacted]’s inspection. Mr. W[redacted] states in his report “fix or repair garbage disposal. One cannot evaluate or repair if it  was fully operable at the time of your inspection.Garage Door is almost new and fully operable. You state “adjustment needed so garage door will close properly.” Another false assumption. Tub “drain slow—recommend having a certified plumber evaluate and repair.” Repair WHAT? The majority of your report is wordy, vague, and full of verbiage that makes it sound like the house was in disrepair. Tell me that did not MISLEAD THE BUYER?YOU CANNOT “NOT INSPECT” AND MAKE ASSUMPTIONS, AND FALSE DIAGNOSIS and truly educate a buyer. I am asking Mr.W[redacted] refund in full $346.13. [redacted]As part of my complaint, and request for full refund of 346.13, please google my house “[redacted].  Eventually, another house inspection will be performed on this house, then we can further support the fact that Mr. W[redacted] made, and exaggerated, his  inaccurate, and incomplete assumptions. Resultant, it did affect the “no sale of my house.” He does not want to refund the monies. Then he is more liable for a larger monetary amount based on the negative monetary effect  based on his incomplete, inaccurate inspection.I will further pursue this complaint.   Thank you,

Our job as a home inspector is to educate the buyer on the true condition of the home.     In doing so, sometimes we make a seller unhappy.    We don't mean too.We look at up to 1600 items in the home during the inspection,  the seller has picked out two items...

that were written up and calls the inspection inaccurate.    There are not inaccuracies to the two items that she mentions.    The full report along with the photographs  has been attache for the Revdex.com's review.  As stated in the complaint,  the seller said that she had had a contractor evaluate the evaporative cooler months prior to the inspection.    She also stated that per our report that we did not operate the unit.We all know that conditions of equipment and homes can change over several months.     As you can tell from the photo on page 39 (last page of the attachment) the evaporative cooler is rusted through at the top of one of the panels.    The other panels were also rusted but had not rusted through at this time.  As stated in the report "The tops of the panels are beginning to rust, one panel has rusted through. Due to the rust, the cooler is considered to be near the end of its life expectancy".    There is not a licensed contractor that would not support our write up on the condition of this unit.    The photo proves that point.As for the garbage disposal,  we can assure the client that this unit was not operable at the time of inspection and this was verified by the buyers Realtor.     This may be due to home being vacant or what ever.  Our write up just noted "The garbage disposal did not operate when tested. Recommend further evaluation and / or repair".     The unit may have just been jammed.  not sure.    I can assure you the buyer did not walk away from the purchase of this home due to the $69.00 garbage disposal not operating.  We completely deny the sellers request for a refund or a re-inspection based on the above facts.   Scott W[redacted]Pillar To Post[redacted]