Bertha Bejarano, I do not think this email exchange is aiding in the resolve of this situationThe problem with email and texts are that people read into them too far, and then respond in a direction that takes things even farther from the root of the situationI will try and nicely put a few bullets for consideration without there being any perceived personal attack on Mr [redacted] : Regarding his warranty package, we provide such to the builder and we assume the builder provides it to the respective homeowners at close of escrowMr [redacted] should contact Community Dynamics for replacement if he cannot locate his warranty packageOnly Community Dynamics would have the complete warranty package for his homeWe work with many builders and each has its own unique programIn regards to the manufacturer’s warranty that we passed on to the Builder, please see attached language that we provide as well as the manufacturer’s language that is also provided Regarding my statements concerning the other homeowner, Mr [redacted] may or may not be correct in his statement below, I have no reason to doubt himWe responded to Community Dynamic’s request at the timeAll information regarding the other homeowner came to us directly from Community DynamicsI was merely responding with what we had in our notes to the fileIf my interpretation or restatement of those are incorrect, my apologiesRegardless that is between 20/and Community DynamicsMr [redacted] is not a party to that contract/lot Please forgive me if I offended Mr [redacted] in any way regarding the filtersThat statement in no way was meant to be derogatory in regards to Mr [redacted] All filters get dirty over time, and must be replacedThis was merely a statement of fact as to what we found, and also replaced, during the site visitIt is an indication of usage for a long period of time, that is all Being I was not party to the conversations Mr [redacted] had with [redacted] , and only having the service ticket notes and conversations with our CS department presently, all I can say is there is truly a difference of opinion in regards to what was saidIt is common in our industry though, to forward complaints for items outside of warranty to the Builder’s representative whom sold them that homeI am not saying that is what happened, I can only assume such after reading Mr [redacted] ’s statements and reviewing the internal files/notes and general discussions with the CS staff I am not sure what, if any of the above, you wish to share with Mr [redacted] , as I will defer that to your judgementIn regards to Mr [redacted] ’s claim, we only charged him for the labor as per the warranty that was given to him at the time of his purchase Regards, [redacted] Vice President / CFO M[redacted] @2020ph.com 20/Plumbing & Heating, IncOrangewood Drive, Suite B Riverside, CA ###-###-#### ###-###-#### Fax www.2020ph.com
Bertha Bejarano, I do not think this email exchange is aiding in the resolve of this situationThe problem with email and texts are that people read into them too far, and then respond in a direction that takes things even farther from the root of the situationI will try and nicely put a few bullets for consideration without there being any perceived personal attack on Mr [redacted] : Regarding his warranty package, we provide such to the builder and we assume the builder provides it to the respective homeowners at close of escrowMr [redacted] should contact Community Dynamics for replacement if he cannot locate his warranty packageOnly Community Dynamics would have the complete warranty package for his homeWe work with many builders and each has its own unique programIn regards to the manufacturer’s warranty that we passed on to the Builder, please see attached language that we provide as well as the manufacturer’s language that is also provided Regarding my statements concerning the other homeowner, Mr [redacted] may or may not be correct in his statement below, I have no reason to doubt himWe responded to Community Dynamic’s request at the timeAll information regarding the other homeowner came to us directly from Community DynamicsI was merely responding with what we had in our notes to the fileIf my interpretation or restatement of those are incorrect, my apologiesRegardless that is between 20/and Community DynamicsMr [redacted] is not a party to that contract/lot Please forgive me if I offended Mr [redacted] in any way regarding the filtersThat statement in no way was meant to be derogatory in regards to Mr [redacted] All filters get dirty over time, and must be replacedThis was merely a statement of fact as to what we found, and also replaced, during the site visitIt is an indication of usage for a long period of time, that is all Being I was not party to the conversations Mr [redacted] had with [redacted] , and only having the service ticket notes and conversations with our CS department presently, all I can say is there is truly a difference of opinion in regards to what was saidIt is common in our industry though, to forward complaints for items outside of warranty to the Builder’s representative whom sold them that homeI am not saying that is what happened, I can only assume such after reading Mr [redacted] ’s statements and reviewing the internal files/notes and general discussions with the CS staff I am not sure what, if any of the above, you wish to share with Mr [redacted] , as I will defer that to your judgementIn regards to Mr [redacted] ’s claim, we only charged him for the labor as per the warranty that was given to him at the time of his purchase Regards, [redacted] Vice President / CFO M[redacted] @2020ph.com 20/Plumbing & Heating, IncOrangewood Drive, Suite B Riverside, CA ###-###-#### ###-###-#### Fax www.2020ph.com