The technician that came to our house to diagnose the problem with our A/C was polite, professional, and thoroughHe introduced himself, took care to respect my house by putting shoe coverings on, returned everything he had worked on to it's original conditions, was clear and thorough in explaining his findings and answering my questionsHe did not pressure me or sway me in any direction to make any one particular decision and helped schedule a follow up appointment with the office for further estimates
Complaint: I am rejecting this response because their response was to say that ;they were business to make a profit; their adjustment by ;the way did not work so I basically wasted money for nothing---and I think that [redacted] air conditioning should be made aware of how their customers are treated once they install a system and maintenance is turned over to Air NetAir Net advertises all the time on billboards--they definitely take advantage of customers, do shoddy work and over chargeAs I mentioned in a previous email Petro heating ac is advertising $ for a system tune up including filters, etc.---what did I get for the $I was charged except attitude? A job poorly done and not even done right Sincerely, [redacted]
When we were at the home the Air Handler was on and the thermostat was set to cool It could have been turned off in the meantime but there were numerous issues with the system one of which was a compressor At this time we can no longer address this issue or service this customer as the stories are not consistent and she has threatened us There will be no refund at this time as we did not charge her anything when we came out We wish her the best with her unit and her repair company
To Whom It May Concern; On 12/28/we were at Mr.s Grisby's home and did a clean and check of her system at which time we did address some options with her regarding code and safety issues She was not interested in moving forward with any of the work Since that date our office has been in touch with her numerous time regarding other quotes that she had requested from us At no time did she mention any issues with her system or questions regarding her last service On 3/13/2014, two and one half months later she called wanting us to send another tech for free We explained that we can not send someone for free to her home We did ask that if she had something in writting from the other company we might be able to help her more and see what we could explain Our warrenty for service is 30days We always want the customer to be happy and if there was something we did wrong or missed we would be glad to send someone out Our policy as she was explained that even at months later we would be willing to send someone out to look at the situation and review the paperwork with her for our diagnostic/travel fee If it was our error it would be waived, if not she would be charged She declined, demanded it be free and hung up on us 12/28/- $clean and check of system-reccomendation declined at that time (code and safety issues) 3/13/- called to demand a free visit based on new information from another company that we are unable to verify Thank you! Please let us know if you need any additional information Jennifer Friedly
The prices are always shown up front If your tire was going to cost $you would have the time to make the decision as you did here Our prices are out of a flat rate book There was no scam You signed off on all work prior to it being done If our tech was more efficient then that is wonderful but it was not a scam or something that we breakdown our prices for Our customer service manager contact you and spoke to you Thank you
Sean arrived promptly at the appointed time and began his servicing of our air-conditioning system After completing his review of our system he clearly explained what additional services our system needed and after pricing them out for us carried out all the needed maintenance Sean was very professional in his conduct and his work
Complaint: [redacted] I am rejecting this response because: This is absolutely untrueWe did not touch the unit as instructed by 20/airWe left it as it was when their technician leftWhen [redacted] arrived they found the air handler switched off and thermostat off upstairs as it was left (That is set to off)This is documented in the service call reportThe only inconsistency is with 20/air who said the compressor was broken and the air system was not workingThey told us not to use the unit and pay them to replace itWhen [redacted] came they found everything to be workingWhere is the incinsistency on our part? 20/air insisted the unit they installed per their specifications was not working and was not under warrantyThe error is on the part of 20/air for claiming the system was not working when it was There are not multiple problems per the 20/rep, only oneTheir technician Sincerely, [redacted]
Chris Oand William arrived today for maintenance to our furnaces and to help resolve our immediate problem of no heat downstairs They arrived precisely on time, were friendly, professional and respectful to my house full of little kids and a dog They solved the problem at hand and worked efficiently to resolve it As Chris performed the maintenance and installation, Will explained the units and their functions/needs in terms that resonated with me and helped me feel more empowered about understanding how my heating system operates He showed me how to change the air filters on my own And I was able to ask lots of other questions about my hot water heater and water filtering--they were SO helpful, generous with their time, and I genuinely feel happier and safer in my own home after the service they provided today We are committed to 20/now for heating and cooling I highly recommend them!
Frank D [redacted] serviced my air conditioning unit today, July 14, I was very pleased to say that he was prompt, polite, efficient, respectful and capable He was clean and tidy in his work area and took the precaution of using blue booties He made appropriate suggestions as to what might be necessary in the future and did not press I believe he is worthy of a star review and would be delighted to have him return as a service representative
Honesty is the best policy and we have documented the calls and dates and the system is out of warranty for Labor only The signatures were only to approve us doing the initial work of beginning the maintenance at which time he found the following: dirty coils, dirty filter and seized compressorThis is a mechanical piece of equipmentMaintenance and repairs are needed from time to timeThere is a warranty on the compressor for years through the manufacturerThe only warranty that has lapsed is the labor warrantyThis customer is upset because THEY CHOSE to schedule their maintenance after the warranty date as it had been working in MayOur company policy is to uphold all warrantiesWe also offered her an additional 10% off for the labor
To Whom it May Concern: When we arrived at Mr [redacted] home on 8/we found the system working marginally We offered reccomendations to get the system up and running Mr [redacted] chose to do ONE of the items This did not completely fix the system so he called us back the next day to do another item which did not completely fix the problem either The technician bundled many of the repairs for a discounted price and explained that he bundled them as they all needed to be done in order to get the system running properly He chose to bandaid the system which did not work If you have flat tires and only replace you still have two flats and the car will roll but not well At thsi time we will not be refunding any money as the work has been done and approved.Thank you
The technician that came to our house to diagnose the problem with our A/C was polite, professional, and thoroughHe introduced himself, took care to respect my house by putting shoe coverings on, returned everything he had worked on to it's original conditions, was clear and thorough in explaining his findings and answering my questionsHe did not pressure me or sway me in any direction to make any one particular decision and helped schedule a follow up appointment with the office for further estimates
Complaint: I am rejecting this response because their response was to say that ;they were business to make a profit; their adjustment by ;the way did not work so I basically wasted money for nothing---and I think that [redacted] air conditioning should be made aware of how their customers are treated once they install a system and maintenance is turned over to Air NetAir Net advertises all the time on billboards--they definitely take advantage of customers, do shoddy work and over chargeAs I mentioned in a previous email Petro heating ac is advertising $ for a system tune up including filters, etc.---what did I get for the $I was charged except attitude? A job poorly done and not even done right Sincerely, [redacted]
Very efficient Thorough in checking all aspects of the air conditioning unit Highly recommended
When we were at the home the Air Handler was on and the thermostat was set to cool It could have been turned off in the meantime but there were numerous issues with the system one of which was a compressor At this time we can no longer address this issue or service this customer as the stories are not consistent and she has threatened us There will be no refund at this time as we did not charge her anything when we came out We wish her the best with her unit and her repair company
To Whom It May Concern; On 12/28/we were at Mr.s Grisby's home and did a clean and check of her system at which time we did address some options with her regarding code and safety issues She was not interested in moving forward with any of the work Since that date our office has been in touch with her numerous time regarding other quotes that she had requested from us At no time did she mention any issues with her system or questions regarding her last service On 3/13/2014, two and one half months later she called wanting us to send another tech for free We explained that we can not send someone for free to her home We did ask that if she had something in writting from the other company we might be able to help her more and see what we could explain Our warrenty for service is 30days We always want the customer to be happy and if there was something we did wrong or missed we would be glad to send someone out Our policy as she was explained that even at months later we would be willing to send someone out to look at the situation and review the paperwork with her for our diagnostic/travel fee If it was our error it would be waived, if not she would be charged She declined, demanded it be free and hung up on us 12/28/- $clean and check of system-reccomendation declined at that time (code and safety issues) 3/13/- called to demand a free visit based on new information from another company that we are unable to verify Thank you! Please let us know if you need any additional information Jennifer Friedly
The prices are always shown up front If your tire was going to cost $you would have the time to make the decision as you did here Our prices are out of a flat rate book There was no scam You signed off on all work prior to it being done If our tech was more efficient then that is wonderful but it was not a scam or something that we breakdown our prices for Our customer service manager contact you and spoke to you Thank you
Sean arrived promptly at the appointed time and began his servicing of our air-conditioning system After completing his review of our system he clearly explained what additional services our system needed and after pricing them out for us carried out all the needed maintenance Sean was very professional in his conduct and his work
Complaint: [redacted] I am rejecting this response because: This is absolutely untrueWe did not touch the unit as instructed by 20/airWe left it as it was when their technician leftWhen [redacted] arrived they found the air handler switched off and thermostat off upstairs as it was left (That is set to off)This is documented in the service call reportThe only inconsistency is with 20/air who said the compressor was broken and the air system was not workingThey told us not to use the unit and pay them to replace itWhen [redacted] came they found everything to be workingWhere is the incinsistency on our part? 20/air insisted the unit they installed per their specifications was not working and was not under warrantyThe error is on the part of 20/air for claiming the system was not working when it was There are not multiple problems per the 20/rep, only oneTheir technician Sincerely, [redacted]
Chris Oand William arrived today for maintenance to our furnaces and to help resolve our immediate problem of no heat downstairs They arrived precisely on time, were friendly, professional and respectful to my house full of little kids and a dog They solved the problem at hand and worked efficiently to resolve it As Chris performed the maintenance and installation, Will explained the units and their functions/needs in terms that resonated with me and helped me feel more empowered about understanding how my heating system operates He showed me how to change the air filters on my own And I was able to ask lots of other questions about my hot water heater and water filtering--they were SO helpful, generous with their time, and I genuinely feel happier and safer in my own home after the service they provided today We are committed to 20/now for heating and cooling I highly recommend them!
Frank D [redacted] serviced my air conditioning unit today, July 14, I was very pleased to say that he was prompt, polite, efficient, respectful and capable He was clean and tidy in his work area and took the precaution of using blue booties He made appropriate suggestions as to what might be necessary in the future and did not press I believe he is worthy of a star review and would be delighted to have him return as a service representative
Sean B was courteous, knowledgeable, friendly and efficient.He answered all our questions and concernsWe would give him a star review [redacted] *
Timely great service
Honesty is the best policy and we have documented the calls and dates and the system is out of warranty for Labor only The signatures were only to approve us doing the initial work of beginning the maintenance at which time he found the following: dirty coils, dirty filter and seized compressorThis is a mechanical piece of equipmentMaintenance and repairs are needed from time to timeThere is a warranty on the compressor for years through the manufacturerThe only warranty that has lapsed is the labor warrantyThis customer is upset because THEY CHOSE to schedule their maintenance after the warranty date as it had been working in MayOur company policy is to uphold all warrantiesWe also offered her an additional 10% off for the labor
To Whom it May Concern: When we arrived at Mr [redacted] home on 8/we found the system working marginally We offered reccomendations to get the system up and running Mr [redacted] chose to do ONE of the items This did not completely fix the system so he called us back the next day to do another item which did not completely fix the problem either The technician bundled many of the repairs for a discounted price and explained that he bundled them as they all needed to be done in order to get the system running properly He chose to bandaid the system which did not work If you have flat tires and only replace you still have two flats and the car will roll but not well At thsi time we will not be refunding any money as the work has been done and approved.Thank you