202 Transmissions

After speaking to multiple reputable mechanic shops that wanted to charge me money just to walk in the door, The guys at 202 transmission helped me identify my problem before talking about money. They helped me fix it on the spot. Fast, reliable, and friendly service at a truly fair price. I would recommend them to any friend or family member.

On 01/03/transmission located at *** ** *** *** *** **completely rebuilt my transmission on my GMC
Box Truck
I would like to mention that *** at Transmission did a superb job on my truckHe quoted me a very fair price
Prior to going to Transmissions I went to two other shops neither can compare to the quality of work, professionalism, or honesty
that I received with ***
This is my work truck I use every day and *** had me back on the road again within just a few days without a long delay
I consider *** to be a man of his word and his true integrity showMy family and I will be going to *** for all our automotive repairs
There is no need to look anywhere else once you have been to transmissions!!
*** *
Scottsdale, Az

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please see attached
Regards,
*** ***

Please find attached 202 Transmissions' response to [redacted] complaint.

202 Transmissions 

Response to Revdex.com Complaint filed 

by [redacted] 

 

Introduction 

202 Transmissions respectfully submits the following...

response to [redacted] complaint. In summary, 202 Transmissions has gone above and beyond in every interaction and service provision with [redacted] in an attempt to accommodate her and please her as a customer. 

 

 

Initial repair work performed on the vehicle 

In November of 2012, 202 Transmissions provided a free diagnostics on [redacted] 1996 [redacted]. 202 Transmissions advised [redacted] that her transmission needed to be rebuilt. However, she opted to purchase a “repair” or “Fresh-up Kit”. It was explained to her that the repair would not be as extensive as the rebuild. See the work order that was provided by [redacted] which indicates in the top left corner that this was a “Refresh” and not a rebuild. 

 

The ‘fresh-up kit’ only replaces bad hard parts. The work order details the parts replaced in the vehicle including clutches, bands, direct drum, center support, sun assemble etc. 

 

A rebuild of the transmission that [redacted] did not purchase would have included a major rebuild kit (MRK) which comes with a torque converter, paper rubber seal kit, new clutches, new bands, new servo pistons, new servo piston springs, roller bearings, bushing kit, thrust washer kit and all the solenoids. 

 

The repair / Fresh-up Kit [redacted] purchased came with a 12 month or 12,000 miles warranty for parts and labor listed on the work order. The warranty does not include all that would have been included in a rebuilt transmission which she did not purchase. 

 

 

Follow up work performed on the vehicle 

[redacted] did bring the car back on several occasions due to on-going problems with the transmissions. On several occasions, we offered to completely rebuild the transmission to address the problems and offered to allow her to apply the original $1365 towards the rebuild which would be approximately $1865. She would have had to only pay an approximate difference of $500, however, she declined. 

 

None-the-less we did continue to “patch” the transmission including replacing parts that were not part of the initial “repair” and we did not charge her in an attempt to please her. For example, we did not originally replace any solenoids in the initial repair. Therefore, they are not under warranty, yet we did replace them several times in an attempt to please her. 202 Transmissions never charged her for parts, labor or fluids each time we performed a repair. On the last occasion of her bringing the vehicle back, she called two weeks before the warranty was up. She indicated the transmission was leaking. 202 Transmissions had the vehicle brought in the 

following week, removed the transmission and replaced the front pump seal. Again, not part of the original work. We technically could have charged her for the parts and labor on several occasions that were not part of the original repair. 202 Transmissions is only obligated to warranty what was done originally, but on several occasions we continued to repair without charge. Again, we repeatedly advised her to rebuild the transmission but she declined. 

 

Only on one occasion did we charge her for parts and labor. We advised [redacted] that the scanned was indicating that the computer was malfunctioning and not communicating. She decided to replace the computer which we charged her for the parts and labor. 

 

Please note we do not chronicle every interaction we have with our customers as this would be cost prohibitive. The dates that are reflected in the documents provided by [redacted] indicate 

the following: 

- November 14, 2012 - Initial 12 month warranty on “repair” work itemized on work order 

- February 11, 2013 – new start date for 12 month warranty on “repair” work itemized on work order 

- March 21, 2014 – purchase of computer for transmission – 12 month warranty is for computer 

 

The total costs for 202 Transmission to correct items above and beyond the warranty work was $1379 minus what customer paid for net additional costs of $1142.30. 

 

It needs to also be noted that on February 11, 2013 in an attempt to please her, we re-calculated the warranty to a new start date of the 12 month warranty period– see repair sheet on bottom left – again, something we did not have to do but were attempting to please her. 

 

It is important to notice that the quote [redacted] included in the complaint provided by Pete’s Transmissions is quoting a rebuild of the transmission. We have been advising [redacted] of this on at least three occasions but she declined. 

 

 

Response to Miscellaneous Comments 

Following are our comments in response to several miscellaneous comments presented in [redacted] complaint: 

 

Payment method – At the time of the initial repair, 202 Transmissions did not have a merchant machine to take credit or debit card payments. We advised [redacted] we could only take cash or checks. It is verifiable through our bank that we take checks. She opted to provide a cashier’s check. We began taking debit and credit cards in 2013. 

 

Payment amount discrepancies – The original quoted amount was $1365 plus fluid, shop supplies, disposal fees and taxes. At time of payment she indicated she was only paying the $1365. We accepted the cashier’s check in an effort to move on. 

 

Delay in pick-up of vehicle time – On several occasions, [redacted] did not come and pick up her vehicle when we had completed the repairs. In fact, we had to let her know on at least two occasions to come pick up her vehicle as she was causing us to push against our Fire Code limits for the number of vehicles we can have on site. On two occasions, the landlord questioned 202 Transmissions why the vehicle was at the shop for extended times. On one occasion she left the vehicle there for over a month. 

 

Misrepresentations of conversations – [redacted] has misrepresented several conversations with 202 Transmissions. Of most important is her claim that 202 Transmissions attempted to delay looking at her vehicle so that the warranty was voided. As you can see, 202 Transmissions accepted the vehicle back many times for on-going repairs and covered items not part of the initial repair. Our actions are opposite of what she is stating. 202 Transmissions prides itself on serving customers ethically. 

On-going attempts for resolution – In addition to all the previous attempts to resolve this with [redacted], on April 11, 2014, 202 Transmissions called [redacted] and offered to install a used transmission at a discounted price. She declined this offer. Further, she was also advised she could return the computer that she purchased and receive a total refund for parts and labor. She had no response to that. 

 

Response to Requested Resolution 

In summary, 202 Transmissions has gone above and beyond in every interaction and service provision with [redacted] in an attempt to accommodate her and please her as a customer. We have provided parts and labor beyond the required warranty of a repair. 

 

202 Transmissions has already provided extensive parts and labor above and beyond the 12 month (extended) warranty totaling $1142.30 as depicted in the matrix on page two. Given that we have gone above and beyond, at some point our effort must stop as we are not responsible for non-purchased non-warranty parts and labor. 

 

However, our offer still stands for [redacted] to return the computer and receive a refund of the parts and labor of the computer. This offer is good until Monday, April 21, 2014. We contacted the distributor to explore the possibility of returning the computer and they have given us until Monday to return the computer. 

 

We recognize that [redacted]’s transmission situation is distressing to her. We attempted like we do with all customers to go above and beyond to provide exceptional service. We feel like we did everything we could for her. It is distressing to us that we have been unable to accommodate her in spite of all our efforts.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Please see attached.

Regards,

Please find attached 202 Transmissions' response to [redacted] complaint.

These guys were great, I have an older pick up and they went the extra mile to get the proper parts and made sure every thing was tip top when I picked it up. I whould highly recommend them for any service.

Review: Please see attached.Desired Settlement: Please see attached.

Business

Response:

Please find attached 202 Transmissions' response to [redacted] complaint.

Business

Response:

202 Transmissions

Response to Revdex.com Complaint filed

by [redacted]

Introduction

202 Transmissions respectfully submits the following response to [redacted] complaint. In summary, 202 Transmissions has gone above and beyond in every interaction and service provision with [redacted] in an attempt to accommodate her and please her as a customer.

Initial repair work performed on the vehicle

In November of 2012, 202 Transmissions provided a free diagnostics on [redacted] 1996 [redacted]. 202 Transmissions advised [redacted] that her transmission needed to be rebuilt. However, she opted to purchase a “repair” or “Fresh-up Kit”. It was explained to her that the repair would not be as extensive as the rebuild. See the work order that was provided by [redacted] which indicates in the top left corner that this was a “Refresh” and not a rebuild.

The ‘fresh-up kit’ only replaces bad hard parts. The work order details the parts replaced in the vehicle including clutches, bands, direct drum, center support, sun assemble etc.

A rebuild of the transmission that [redacted] did not purchase would have included a major rebuild kit (MRK) which comes with a torque converter, paper rubber seal kit, new clutches, new bands, new servo pistons, new servo piston springs, roller bearings, bushing kit, thrust washer kit and all the solenoids.

The repair / Fresh-up Kit [redacted] purchased came with a 12 month or 12,000 miles warranty for parts and labor listed on the work order. The warranty does not include all that would have been included in a rebuilt transmission which she did not purchase.

Follow up work performed on the vehicle

[redacted] did bring the car back on several occasions due to on-going problems with the transmissions. On several occasions, we offered to completely rebuild the transmission to address the problems and offered to allow her to apply the original $1365 towards the rebuild which would be approximately $1865. She would have had to only pay an approximate difference of $500, however, she declined.

None-the-less we did continue to “patch” the transmission including replacing parts that were not part of the initial “repair” and we did not charge her in an attempt to please her. For example, we did not originally replace any solenoids in the initial repair. Therefore, they are not under warranty, yet we did replace them several times in an attempt to please her. 202 Transmissions never charged her for parts, labor or fluids each time we performed a repair. On the last occasion of her bringing the vehicle back, she called two weeks before the warranty was up. She indicated the transmission was leaking. 202 Transmissions had the vehicle brought in the

following week, removed the transmission and replaced the front pump seal. Again, not part of the original work. We technically could have charged her for the parts and labor on several occasions that were not part of the original repair. 202 Transmissions is only obligated to warranty what was done originally, but on several occasions we continued to repair without charge. Again, we repeatedly advised her to rebuild the transmission but she declined.

Only on one occasion did we charge her for parts and labor. We advised [redacted] that the scanned was indicating that the computer was malfunctioning and not communicating. She decided to replace the computer which we charged her for the parts and labor.

Please note we do not chronicle every interaction we have with our customers as this would be cost prohibitive. The dates that are reflected in the documents provided by [redacted] indicate

the following:

- November 14, 2012 - Initial 12 month warranty on “repair” work itemized on work order

- February 11, 2013 – new start date for 12 month warranty on “repair” work itemized on work order

- March 21, 2014 – purchase of computer for transmission – 12 month warranty is for computer

The total costs for 202 Transmission to correct items above and beyond the warranty work was $1379 minus what customer paid for net additional costs of $1142.30.

It needs to also be noted that on February 11, 2013 in an attempt to please her, we re-calculated the warranty to a new start date of the 12 month warranty period– see repair sheet on bottom left – again, something we did not have to do but were attempting to please her.

It is important to notice that the quote [redacted] included in the complaint provided by Pete’s Transmissions is quoting a rebuild of the transmission. We have been advising [redacted] of this on at least three occasions but she declined.

Response to Miscellaneous Comments

Following are our comments in response to several miscellaneous comments presented in [redacted] complaint:

Payment method – At the time of the initial repair, 202 Transmissions did not have a merchant machine to take credit or debit card payments. We advised [redacted] we could only take cash or checks. It is verifiable through our bank that we take checks. She opted to provide a cashier’s check. We began taking debit and credit cards in 2013.

Payment amount discrepancies – The original quoted amount was $1365 plus fluid, shop supplies, disposal fees and taxes. At time of payment she indicated she was only paying the $1365. We accepted the cashier’s check in an effort to move on.

Delay in pick-up of vehicle time – On several occasions, [redacted] did not come and pick up her vehicle when we had completed the repairs. In fact, we had to let her know on at least two occasions to come pick up her vehicle as she was causing us to push against our Fire Code limits for the number of vehicles we can have on site. On two occasions, the landlord questioned 202 Transmissions why the vehicle was at the shop for extended times. On one occasion she left the vehicle there for over a month.

Misrepresentations of conversations – [redacted] has misrepresented several conversations with 202 Transmissions. Of most important is her claim that 202 Transmissions attempted to delay looking at her vehicle so that the warranty was voided. As you can see, 202 Transmissions accepted the vehicle back many times for on-going repairs and covered items not part of the initial repair. Our actions are opposite of what she is stating. 202 Transmissions prides itself on serving customers ethically.

On-going attempts for resolution – In addition to all the previous attempts to resolve this with [redacted], on April 11, 2014, 202 Transmissions called [redacted] and offered to install a used transmission at a discounted price. She declined this offer. Further, she was also advised she could return the computer that she purchased and receive a total refund for parts and labor. She had no response to that.

Response to Requested Resolution

In summary, 202 Transmissions has gone above and beyond in every interaction and service provision with [redacted] in an attempt to accommodate her and please her as a customer. We have provided parts and labor beyond the required warranty of a repair.

202 Transmissions has already provided extensive parts and labor above and beyond the 12 month (extended) warranty totaling $1142.30 as depicted in the matrix on page two. Given that we have gone above and beyond, at some point our effort must stop as we are not responsible for non-purchased non-warranty parts and labor.

However, our offer still stands for [redacted] to return the computer and receive a refund of the parts and labor of the computer. This offer is good until Monday, April 21, 2014. We contacted the distributor to explore the possibility of returning the computer and they have given us until Monday to return the computer.

We recognize that [redacted]’s transmission situation is distressing to her. We attempted like we do with all customers to go above and beyond to provide exceptional service. We feel like we did everything we could for her. It is distressing to us that we have been unable to accommodate her in spite of all our efforts.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Please see attached.

Regards,

Very good shop clean professional... Good price and Very good warranty

On 01/03/14 202 transmission located at [redacted]. completely rebuilt my transmission on my 1996 GMC

Box Truck.

I would like to mention that [redacted] at 202 Transmission did a superb job on my truck. He quoted me a very fair price.

Prior to going to 202 Transmissions I went to two other shops neither can compare to the quality of work, professionalism, or honesty

that I received with [redacted].

This is my work truck I use every day and [redacted] had me back on the road again within just a few days without a long delay.

I consider [redacted] to be a man of his word and his true integrity show. My family and I will be going to [redacted] for all our automotive repairs.

There is no need to look anywhere else once you have been to 202 transmissions!!

Scottsdale, Az.