203 Car Audio LLC

Complaint ID#: [redacted] Company Name: Car Audio Company Contact Name: [redacted] Company Contact Phone: [redacted] Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): **No Response [redacted] Complaint Information: Customer came in to the store with a vehicle she had just purchased the day before to get an alarm installedThe vehicle had aftermarket lighting that was not installed by us and the installation was very messyPictures were taken as soon as we took out the panels just to cover ourselves since when the customer dropped off the vehicle that morning and those lights were installed by a previous ownerThe alarm that we installed worked percent however she came back to the store twice for us to check her lights that were not working which we didShe then came in because she mentioned that her vehicle was not turning on correctly and that she had a mechanic look at the vehicle and he mentioned that it was the alarm because the car turns on and shuts right back off, alarms do not cause the vehicle to turn on and then back off, if the alarm is faulty or not disengaging it would cause the vehicle to not turn on a all because it makes the vehicle think that its being stolenShe mention that the person that attend her was rude we apologize for any possible misunderstanding while she was at the store with her friend customer service is priority for usWe would be more than glad to fix, replace or look at her vehicle however we do not have the man power to go to her house and work on her vehicle, our insurance prohibits us to do soIf something was to happen to a tech or her vehicle because it was done out of premises insurance would not coverIf she brings the vehicle down to the store again, we will do whatever necessary to fix her car, if it is determined that the alarm caused the vehicle to not turn on we will pay for the towing charges, however if we disconnect the alarm and the vehicle still does not turn on, then the customer will have to be responsible for the towing and diagnostic charges accordinglySent on: 9/1/10:35:AM

Complaint: ***
I am rejecting this response because:Thank you as of now the car is runing but none of the light of certain features like the signal lights....radio...inside light...I had to pay someone to get my car startThey state that the car wiring were done wrong I had just purchased the vehicle which everything was working right if they saw that they should had never touch itDo to how I was treated and the service I cant say I trust them now they say if they take it off if there a problem that its mines I dont agree the same way they installed it is the same way it should be taken outHow do I know that they wont cause anymore damage to it when their respond is that
Sincerely,
*** ***

Complaint ID#: [redacted] Company Name: 203 Car Audio Company Contact Name: [redacted] Company Contact Phone: [redacted] Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): **No Response** ...

Complaint Information: Customer came in to the store with a vehicle she had just purchased the day before to get an alarm installed. The vehicle had aftermarket lighting that was not installed by us and the installation was very messy. Pictures were taken as soon as we took out the panels just to cover ourselves since when the customer dropped off the vehicle that morning and those lights were installed by a previous owner. The alarm that we installed worked 100.00 percent however she came back to the store twice for us to check her lights that were not working which we did. She then came in because she mentioned that her vehicle was not turning on correctly and that she had a mechanic look at the vehicle and he mentioned that it was the alarm because the car turns on and shuts right back off, alarms do not cause the vehicle to turn on and then back off, if the alarm is faulty or not disengaging it would cause the vehicle to not turn on a all because it makes the vehicle think that its being stolen. She mention that the person that attend her was rude we apologize for any possible misunderstanding while she was at the store with her friend customer service is priority for us. We would be more than glad to fix, replace or look at her vehicle however we do not have the man power to go to her house and work on her vehicle, our insurance prohibits us to do so. If something was to happen to a tech or her vehicle because it was done out of premises insurance would not cover. If she brings the vehicle down to the store again, we will do whatever necessary to fix her car, if it is determined that the alarm caused the vehicle to not turn on we will pay for the towing charges, however if we disconnect the alarm and the vehicle still does not turn on, then the customer will have to be responsible for the towing and diagnostic charges accordingly. Sent on: 9/1/2015 10:35:51 AM