WORST experience everMy grandmother an elderly woman was over there to buy a car she got a lease instead, car came with no mats now they are saying she has to purchase them because that car comes with no mats( even ford cars come with them smh)They should have explained to her instead of taking advantage of her just to make a saleNow she is stuck with a yr lease with a car with no mats, CUSTOMERS BEWARE OF YOUR ELDERLY RELATIVES
Worst experience with a car dealership ever! Do NOT do business with this dealership! The customer service is horrendous and you will regret it I am a business owner myself and was appalled by the way the individuals at Brandon Volkswagen treat their customers Without going into a tirade of details about what happen, my daughter's car broke down while on vacation Rather than spend $to repair an old vehicle, she decided to buy a used VW Found car, made the deal and put $down to secure financing Dealership came back with 21% interest offer and refused to void the transaction and refund down payment Instead - they instructed my daughter to return to the dealership the following week, so that the "refund" may be issued; knowing that my daughter lives hours away I spoke with Justin, salesperson, via phone to no avail Jeff N*** and owner refused to speak with me I have reported this issue to the Revdex.com and the State's Attorney's Office Just a warning, don't give them money or sign any papers until they complete everythingBetter yet find a better dealership that values integrity
WORST experience everMy grandmother an elderly woman was over there to buy a car she got a lease instead, car came with no mats now they are saying she has to purchase them because that car comes with no mats( even ford cars come with them smh)They should have explained to her instead of taking advantage of her just to make a saleNow she is stuck with a yr lease with a car with no mats, CUSTOMERS BEWARE OF YOUR ELDERLY RELATIVES
Worst experience with a car dealership ever! Do NOT do business with this dealership! The customer service is horrendous and you will regret it I am a business owner myself and was appalled by the way the individuals at Brandon Volkswagen treat their customers Without going into a tirade of details about what happen, my daughter's car broke down while on vacation Rather than spend $to repair an old vehicle, she decided to buy a used VW Found car, made the deal and put $down to secure financing Dealership came back with 21% interest offer and refused to void the transaction and refund down payment Instead - they instructed my daughter to return to the dealership the following week, so that the "refund" may be issued; knowing that my daughter lives hours away I spoke with Justin, salesperson, via phone to no avail Jeff N*** and owner refused to speak with me I have reported this issue to the Revdex.com and the State's Attorney's Office Just a warning, don't give them money or sign any papers until they complete everythingBetter yet find a better dealership that values integrity