To Whom It May Concern: ** *** *** brought his vehicle to the shop to get the hood latches replaced, drivers side door adjusted, fender liners replaced and hood painted** *** had expressed to us that the vehicle had been at another shop
previously for the same work** *** was told that it would take days to complete job from the time the work was started** *** was also informed that we had other vehicles ahead of hisAll the work that was estimated to get done was completed, with the exception of the fender liners which were ordered from the dealer and hadn't arrived yet** *** was told he could bring the truck back upon the arrival of the fender liners** *** refused, so he was credited back the cost of the fender liners** *** has made repeated accusations in reference to his vehicle getting repairedAnd the polishing of the vehicle was not a part of the original estimate, And ** *** was told that the previous paint job could not withstand a polish due to the quality of the previous paint jobNo refund will be issued Sincerely Motorsports *** ***
Customer wanted a rush job on his *** DieselBefore bringing vehicle to the shop, *** surfed the web to obtain info of possible causes of what was going on with his truckWhat's on the world wide web and what was really the cause were two different things*** was on a time crutch because
he was selling the vehicleHe wanted us to promise him a sooner completion dateWhen we got into the repairs there was other damage, which took longer than the original estimated timeNeedless to say the vehicle was completed within repair timelines and work perfectCustomer never complained about repairs
Lets be truthful! Your vehicle arrived outside of our shop in July. One of our part time employees brought the vehicle, and explained that it was a friend of his who didn't have any money to repair it. And he was just trying to help you out. The vehicle sat outside our shop for 5 months!...
After repeated request that the employee have the car removed, he gave us your number. To our surprise you didn't even know where the vehicle was all this time. And the repairs that were needed, you had already gotten an insurance check for and spent it. You finally arrived to the shop late November and explained you couldn't afford the $1000 repairs and ask for assistance. We agreed to $350 down and $200 every two weeks. That turned into $350 down and $50 dollars a month. You then obtained a credit card months later and paid balance off, expecting for us to stop working on our good paying customers cars to finish yours. Sorry it doesn't work that way. We were patient and understanding to your situation that took 7 + months. And this was not due to our businesses practices, but due to you not being able to afford your repairs
Your basing your experience on, you bringing the vehicle to the shop for insurance repairs and asking for some additional work to be done. You were told the additional work would take more time. You then brought your wife to the shop to check the progress, and you hadn't told her you...
requested the additional repairs. You then got upset after being caught in the non truth. Your wife explained she believed that you did request the extra repairs. Shortly after this we were notified that you tried to cash the insurance check without the businesses signature. Then after being notified that the vehicle was ready, you came and took the vehicle without paying! We then had to travel to you home with the police to file a theft report. After the police officers explained to your wife charges of theft would be filed, she called you and let the officers speak with you. You were then told that the vehicle needed to be back on the business premises before the officers returned to the shop. When we arrived back to the shop 15 minutes later, the vehicle was there! Your bad experience was due to your bad decisions. Not our work.
To Whom It May Concern: ** *** *** brought his vehicle to the shop to get the hood latches replaced, drivers side door adjusted, fender liners replaced and hood painted** *** had expressed to us that the vehicle had been at another shop
previously for the same work** *** was told that it would take days to complete job from the time the work was started** *** was also informed that we had other vehicles ahead of hisAll the work that was estimated to get done was completed, with the exception of the fender liners which were ordered from the dealer and hadn't arrived yet** *** was told he could bring the truck back upon the arrival of the fender liners** *** refused, so he was credited back the cost of the fender liners** *** has made repeated accusations in reference to his vehicle getting repairedAnd the polishing of the vehicle was not a part of the original estimate, And ** *** was told that the previous paint job could not withstand a polish due to the quality of the previous paint jobNo refund will be issued Sincerely Motorsports *** ***
Customer wanted a rush job on his *** DieselBefore bringing vehicle to the shop, *** surfed the web to obtain info of possible causes of what was going on with his truckWhat's on the world wide web and what was really the cause were two different things*** was on a time crutch because
he was selling the vehicleHe wanted us to promise him a sooner completion dateWhen we got into the repairs there was other damage, which took longer than the original estimated timeNeedless to say the vehicle was completed within repair timelines and work perfectCustomer never complained about repairs
Lets be truthful! Your vehicle arrived outside of our shop in July. One of our part time employees brought the vehicle, and explained that it was a friend of his who didn't have any money to repair it. And he was just trying to help you out. The vehicle sat outside our shop for 5 months!...
After repeated request that the employee have the car removed, he gave us your number. To our surprise you didn't even know where the vehicle was all this time. And the repairs that were needed, you had already gotten an insurance check for and spent it. You finally arrived to the shop late November and explained you couldn't afford the $1000 repairs and ask for assistance. We agreed to $350 down and $200 every two weeks. That turned into $350 down and $50 dollars a month. You then obtained a credit card months later and paid balance off, expecting for us to stop working on our good paying customers cars to finish yours. Sorry it doesn't work that way. We were patient and understanding to your situation that took 7 + months. And this was not due to our businesses practices, but due to you not being able to afford your repairs
Your basing your experience on, you bringing the vehicle to the shop for insurance repairs and asking for some additional work to be done. You were told the additional work would take more time. You then brought your wife to the shop to check the progress, and you hadn't told her you...
requested the additional repairs. You then got upset after being caught in the non truth. Your wife explained she believed that you did request the extra repairs. Shortly after this we were notified that you tried to cash the insurance check without the businesses signature. Then after being notified that the vehicle was ready, you came and took the vehicle without paying! We then had to travel to you home with the police to file a theft report. After the police officers explained to your wife charges of theft would be filed, she called you and let the officers speak with you. You were then told that the vehicle needed to be back on the business premises before the officers returned to the shop. When we arrived back to the shop 15 minutes later, the vehicle was there! Your bad experience was due to your bad decisions. Not our work.