212 Dental Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I was given an ultimatum as to if I wanted to correct the over bite, I must pay dollars to reopen the case or accept the way my bite was I was told by dental manager that there was no way of getting around the fee to reopen the case although when I spoke to someone from Invasaligns corp they differs I feel as though dental took me off the Invasaligns without finishing the treatment to correcting the reasons why I was seeing them in the first place I think I should be reimbursed me the dollars because treatment was not completed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Dental Care regarding complaint ID ***.The management team of this company really do not seen to be interesting in helping result this
situation.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I am writing to address your complaint from *** *** ***The patient was initially seen in our office on June **, At this time the patient received an exam, x-rays and Invisalign consultationAfter the consultation, *** *** agreed to the Invisalign treatment and Invisalign impressions were taken on July **, The patient then came in on July *** to approve the *** and agreed to the price of the treatmentOnce a patient has accepted ***, Invisalign produces trays for the patient’s entire course of treatmentThis expense was paid for by Dental Care at the time of ***; however, *** agreed to a payment agreement so he did not have to pay for the entire treatment at onceAt that time the patient had insurance through *** with an expected orthodontic insurance payment of $2,He continued to come into the office for treatment through January **, 2013. Unfortunately, after the patient accepted ***, we were advised by his Insurance Carrier that his insurance was terminated on July **, They further advised us that they would not be paying $2,but rather $as the patient was covered at time of *** and the balance would be the patient’s responsibility. The patient was contacted and offered a month payment plan to pay off the balance resulting from his insurance terminationHe advised us that he had new insurance through his new employer and asked that we contact them to see if they would pay on his claimWe contacted the new insurance company, but they do not provide for orthodontic coverage and as such no payments would be madeWe reached out to the patient several times in an effort to make financial arrangements so he could continue his treatmentThe patient has a remaining balance of $2,140. Please note that no contact was made with the patient at 6AM as our office does not open until 8:00AM EST. We would be more than happy to continue his treatment; however, we request that the patient make financial arrangements to cover the cost of his treatmentIf the patient feels he was mistreated in any way, we apologize and welcome the opportunity to remedy his situation so he can continue his treatment.I hope this clarifies any misunderstandingOur patient satisfaction is our highest priority

I am writing to address your complaint from *** *** ***The patient was seen in our office on January *, for an exam, x-rays and cleaningThe patient’s insurance covers her exam and
cleaning at 100% however, requires a coinsurance on x-raysThis information was sent to us with the patient’s EOB (explanation of benefits), a copy of which is also sent to the patientIn an effort to amicably resolve this situation, we have written off her balance of $I hope this clarifies any misunderstandingOur patient satisfaction is our highest priority

I am writing to address your complaint from *** *** ***The patient completed her Invisalign treatment on October **, and received her retainer on October **, The patient returned
March **, to restart treatment to further adjust her biteSince the patient wanted to restart her treatment after her initial treatment was completed, Invisalign charges a fee to restart the treatmentPatient agreed to the $fee and paid itSubsequently, new impressions were taken and new trays were made*** *** is an active patient and is continuing her treatment with usI hope this clarifies any misunderstandingOur patient satisfaction is our highest priority

[redacted]
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[redacted]   I am writing to address the patient’s response to our previous letter. The patient received her retainer and finalized her Invisalign treatment on October **, 2014. Her treatment was completed then. Subsequently, the patient returned back to our practice 5 months later requesting a refinement. Since the patient wanted to restart her treatment after it was finalized, Invisalign requires a fee to get restarted. We then charged her the $500.00 fee to restart this treatment. In an effort to appease the patient, we are offering to compensate her $250.00. Our patient satisfaction is our highest priority.   Kindest Regards,           Ann[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I was given an ultimatum as to if I wanted to correct the over bite, I must pay 500 dollars to reopen the case or accept the way my bite was.  I was told by 212 dental manager that there was no way of getting around the fee to reopen the case although when I spoke to someone from Invasaligns corp they differs.  I feel as though 212 dental took me off the Invasaligns without finishing the treatment to correcting the reasons why I was seeing them in the first place.  I think I should be reimbursed me the 500 dollars because treatment was not completed.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The Practice contracts with a Marketing agency that provides calling services to our Practice. The Marketing Agency calls telephone numbers of people who work or reside within the Manhattan Area Code. They place calls on their Do Not Call List from anyone who wishes not to be contacted. There...

have been instances where multiple telephone numbers go to one person without their knowledge; so although the Marketing Agency places a specific number to their Do Not Call List, a call to another number may end up going to the same person (for example a switchboard operator). If they complainant provides us a list of all telephone numbers that they do not want called, we will make sure that they are added to the Do Not Call List.

Review: I have been a patient of this Dental Office since 2009. I went there twice a year to get my bi annual check up and would get a free laser cleaning.

This business has changed owners 3 times since I started going there.

The last time I had my semin annual cleaning, BEFORE I went to my appointment, the admin person taking my app (they HARASS the patient until you agree to go again). They know in the office that I have an outstanding Dental plan, First with NYU, then Columbia University (United Health Care and Aetna) and that my plan allows me to choose freely any dentist office. As the admin was checking he said that a copay of 32$ was to be paid, and I told him that, although I loved their offices, I was sorry to say that I did not want to go to a dental office where I had to pay when I had a million options in NYC to get my dental semi annual check up. He said they wanted to keep me as a patient and they would NOT charge me the 32$ and that the office would waive that cost. THis has been done TWICE to me, and the second time another company buys the business and now they are HARASSING me to pay 32$.Desired Settlement: Show $0 balance on their records under my name. These people a SHADY and to please STOP harassing me on the phone and email.

I would like this to be done IN WRITING, since this company office may AGAIN be bought by another company and I will have others call me for this ridiculous charge.

Consumer

Response:

At this time, I have been contacted directly by 212 Dental Care regarding complaint ID [redacted], however my complaint has NOT been resolved because:

The dental office contacted me over the phone and told me that my account balance is now $0.

However I told them to please send me written notice of this and they have not yet. This happened over a month ago, beginning of November 2013. It is now Dec [redacted].

I do not believe any oral communication with this business as this is what got the whole problem started. If they do not send by email or regular mail written notification (they know my email since they have harrassed me in the past) that my account balance is $0 they will in the future ask me for money again, as they did in the past. This office has no word.

Thank you

Sincerely

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I am writing to address your letter dated 12/**/13 from [redacted]. Please note that we have taken over the management of Marquis Dental Spa as-of 1/*/13. A $32 adjustment was made to the patient's account on 11/**/13.

A statement has been sent today to the patient via the email

address included on your letter.

Our patient satisfaction is our highest priority.

Kindest Regards,

Review: I was seen by [redacted] at 212 Dental she recommended the need for braces to correct the overbite and a few other issues with my teeth. I took her expert advise and was place on the Invisalign trays. I have been on the invisalign over 2 years. [redacted] knowingly took me off the Invisalign. I have a cross bite on both upper left and right top corner. I have asked to be placed back on the Invisalign trays, but was told it would be 500usd and the cost of new retainers. Why would a professional dentist in her expertise removed me from a product to straighten my teeth when it was not straighten... She left me with a crossbite and I cant eat on my right side of my teeth.Desired Settlement: I paid for a dental service that didn't completely fulfilled what I paid for. 212 knowingly remove me off the Invasaligns without the completion of the they offered. I want to be placed back on the Invisalign's without paying a 500 dollar fee that 212 wants me to pay. I want them to complete the work on my teeth.

Business

Response:

I am writing to address your complaint from [redacted]. The patient completed her Invisalign treatment on October **, 2014 and received her retainer on October **, 2014. The patient returned March **, 2015 to restart treatment to further adjust her bite. Since the patient wanted to restart her treatment after her initial treatment was completed, Invisalign charges a fee to restart the treatment. Patient agreed to the $500.00 fee and paid it. Subsequently, new impressions were taken and new trays were made. [redacted] is an active patient and is continuing her treatment with us. I hope this clarifies any misunderstanding. Our patient satisfaction is our highest priority.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was given an ultimatum as to if I wanted to correct the over bite, I must pay 500 dollars to reopen the case or accept the way my bite was. I was told by 212 dental manager that there was no way of getting around the fee to reopen the case although when I spoke to someone from Invasaligns corp they differs. I feel as though 212 dental took me off the Invasaligns without finishing the treatment to correcting the reasons why I was seeing them in the first place. I think I should be reimbursed me the 500 dollars because treatment was not completed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

[redacted] I am writing to address the patient’s response to our previous letter. The patient received her retainer and finalized her Invisalign treatment on October **, 2014. Her treatment was completed then. Subsequently, the patient returned back to our practice 5 months later requesting a refinement. Since the patient wanted to restart her treatment after it was finalized, Invisalign requires a fee to get restarted. We then charged her the $500.00 fee to restart this treatment. In an effort to appease the patient, we are offering to compensate her $250.00. Our patient satisfaction is our highest priority. Kindest Regards, Ann[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In December of 2014, 212 Dental Care started cold calling most of the staff at my workplace to offer free teeth whitening if we scheduled our next cleaning with them. I told the caller that I would get back to her at the beginning of January to schedule my next cleaning with them. From subsequent conversations, I was told that they take Aetna and that they were in network. I explained to them that I don't every have to pay for cleaning because our insurance covers it 100%.

Their appointment coordinator, [redacted] (T. ###-###-#### / [redacted]) confirmed my appointment for Friday, January [redacted] at 4:30 p.m. At my appointment, they said they needed to do x-rays, I asked if they verified which x-rays Aetna would cover and I was told yes. The x-rays and cleaning were done and 212 Dental Care immediately billed Aetna $625.00. Aetna refused to pay it so they resubmitted a bill for $248.00. Aetna paid $160.60 of the new claim. Since then, 212 Dental has been trying to get $94.10 from me.Desired Settlement: They need to stop their nefarious billing practices. I refuse to pay them the $94.10 they are saying that I have to pay because in an effort to get money from me they willfully billed for xrays that they knew weren't covered.

Thanks for your assistance.

Business

Response:

I am writing to address your complaint from [redacted]. The patient was seen in our office on January *, 2015 for an exam, x-rays and cleaning. The patient’s insurance covers her exam and cleaning at 100% however, requires a coinsurance on x-rays. This information was sent to us with the patient’s EOB (explanation of benefits), a copy of which is also sent to the patient. In an effort to amicably resolve this situation, we have written off her balance of $94.10. I hope this clarifies any misunderstanding. Our patient satisfaction is our highest priority.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,