2140 Pauline Boulevard, Suite 205

We are reaching out to apologize for your unpleasant experience with [redacted] Land Rover of NapervilleWe certainly understand your frustration after purchasing a vehicle and having issues however, the purchase of your Cadillac included a price point based on the year, make, model, condition and mileage of the vehicle and also a disclosure that the vehicle was being sold “As Is”If you have any further concerns please always feel free to reach out to The Patrick Dealer Customer Relations Team at customerservice@ [redacted] .com or always feel free to reach back out to our [redacted] Land Rover Management Team We are always happy to answer any questions or address any concerns

*** *** *** purchased a vehicle from usThe state had issues with the title and was sent back to be correctedDuring this time we have spoken with *** *** many times and informed him of the delay with his titleWe have agreed to *** *** compensation terms back in DecemberWe have also
provided a plate for *** *** to continue to drive and has driven since DecemberThe key is due to *** *** and I have told him to send the bill and we can reimburse himA key cannot just be madeThe vehicle needs to be present to program that key work for that vehicleThis is something that we can't just mail out*** *** has received the title for his vehicle and needs to complete his title process with Wisconsin ***I have spoken to ***, *** ***’s credit union, numerous times they have assured us the loan rate would not increase once they receive the title*** *** has to complete the title paperwork and send us our dealer plate back so we can complete the compensation *** *** has asked forAs for the actuations we never spoke to his credit unions is false*** asked us to send a letter from us on our letter head explaining the situation and we haveI will aslo attach the email string with *** *** thanking us and seemed to be very happy with all of our help. Thank you,*** ***General Sales Manager

Complaint: ***
I am rejecting this response because:
Sincerely,
Darryl ***my seal men’s said the truck has no leaks which it dose told them about the knocking noise that they claim they didn’t hearThey said it pass inspection and nothing was wrong with this truck and failed to fix anything that they we’re supposed to fix

Complaint: ***
I am rejecting this response because:I believe, Dealership is going in circles and circles and is not willing to resolve my problem. Please note, Dealership did not respond to me for more than two months even after dozen of phone calls and emails. They responded only when social media was used and asked me to remove my comment from social media without even providing me the titleSame is mentioned in the emails I attached as a proof of documentation. I have already attached the proof of emails where I was continuously following up with dealership but they were not responding to my calls and emailsMy loan interest amount is increased to 11000USD on the principle for the complete duration of Loan.I believe, I am entitled to return the Car by law, since dealership did not provide me the title for more than months. I request dealership to take the car back as per law and clear my pending Loan with my bank, plus provide me the cheque for the number of installments I have paid to my bank, plus the compensation of USD which dealership committed to me in December 2015. This is the solution I see should be put in place to resolve this matter
Sincerely,
*** ***

We are reaching out to apologize for your unpleasant experience with [redacted] Land Rover of Naperville. We certainly understand your frustration after purchasing a vehicle and having issues however, the purchase of your 2009 Cadillac included a price point based on the year, make, model,...

condition and mileage of the vehicle and also a disclosure that the vehicle was being sold “As Is”. If you have any further concerns please always feel free to reach out to The Patrick Dealer Customer Relations Team at customerservice@[redacted].com or always feel free to reach back out to our [redacted] Land Rover Management Team.  We are always happy to answer any questions or address any concerns.