21st Century Auto Insurance

Century was not willing to work with me in lowering my ratesI tried several times talking to them because I am only working hours a week, but to availI have a used car 2010, and haven't had an accident but they continue to raise my rates too high for my budgetI don't like it when a company is looking out for his or her own pocket and not in the interest of the customerI will report this incident to the FTC and other agenciesThere has to be someone out there that can help me

When my husband broke down on the side of the freeway I was relieved knowing that we had 21st Roadside Assistance. I logged in to my account online to get the information for him to call. I found a direct # on my account and this link next to my policy information: http://www.21st.com/insurance-products/roadside-assistance.htm
The webpage clearly say, "our customers are automatically renewed" and there is "no additional cost." When my husband called the number I received from my account, they said that I did not qualify as a customer and charged him $52 for service (and no one ever came out to help him).
When I called the next day the customer service rep said that my policy was not "21st Century Insurance" but "21st Century Casualty Insurance" which is confusing since I signed up through the site.
I find that page very deceptive. Even worse is the terrible customer service.

My husband changed to this Insurance Company 6 months ago and regret it today--due to a mistake on my part in informing them of a misplaced debit card--thus having to cancel--we missed one payment with this insurance company and simply requested that we have a five day extension and then we will give them arrears as well as current payment--from Nov 13-18th;but no they could not trust us for fi ve days, but could add on 15.00 on late and cancellation fees--so it is bye-bye 21st Century

1 month after signing with their cheap quote They started taking more money from my account without telling me They then said the sent a letter, never did, I have phone email everything, They said they need two questions answered but afterwards I still wouldn't get my money back They sent a list of 10-12 questions. So I canceled Before next payment was due, but was told they would be billing for another big charge When I explained I would be reviewing their Cosby on line she said be careful you will be liable Wow real good customer service, Worse insurance company I have ever dealt with, rude people and sneaky
Bottom Line: No, I would not recommend this to a friend

When my husband broke down on the side of the freeway I was relieved knowing that we had 21st Roadside Assistance. I logged in to my account online to get the information for him to call. I found a direct # on my account and this link next to my policy information: http://www.21st.com/insurance-products/roadside-assistance.htm
The webpage clearly say, "our customers are automatically renewed" and there is "no additional cost." When my husband called the number I received from my account, they said that I did not qualify as a customer and charged him $52 for service (and no one ever came out to help him).
When I called the next day the customer service rep said that my policy was not "21st Century Insurance" but "21st Century Casualty Insurance" which is confusing since I signed up through the site.
I find that page very deceptive. Even worse is the terrible customer service.