21st Century Insurance

Review: The above mentioned insurance carrier's client backed into my vehicle causing damage to the left side of my vehicle on 3/17/14 at a Marathon station in Newburgh, IN. This was as I was entering a parking stall to the right of their client. He backed up and turned right hitting my vehicle on the left side. I did not have any opportunity to take evasive action as he backed up and turned very quickly. The above mentioned company has stated in a letter dated 3/26/14 that I am 20% at fault for not taking evsive action and they will only pay for 80% of my repair costs.Desired Settlement: I want the company to pay for 100% of the damage caused by their client since I am in no way responsible for any of this accident.

Business

Response:

This response was initially faxed to your office on 4/14/2014. We apologize for any miscommunication.

Review: Century 21 called and.offered me auto insurance I had progressive so I gave the agent my card information to take the payment out on feb 19th o 2015 the system didnt.proces the payment noone informed me that the payment was not processed so I had a car acxident on march 1 st of 2015 called and did a claim noone at that didnt let me know anytjing about the changes in the policy so when I called the.claim adj the next day he told me his computer was done he would call me back so when he.did call me back he informed me.that the payment was not.collected and they are not honoring the claim so I called nack.amd.spoke with camile she told me to fax..over my bank statement to show I had funds in the bank I did that and they still will mot jonor the.aimDesired Settlement: to pay for the claim

Business

Response:

Thank you for your letter .received on March 9, 2014, .regarding the above referenced claim with our company. In her inquiry, Ms. [redacted] noted concerns with oru: handling of het claim. with out company. We apptecia.te the opportunity to review the niattei: and tespond.Out review confinns the clalln was filed .reporting Ms. [redacted] ha.d been involved inan accident. A coverage investigation wa.s completed as the policy was listed as out of force fox the date of loss. Our claims depai:tment reviewed infonnation supplied by Ms. [redacted] with underwriting and con.finned the payment made by Ms. [redacted] was .rejected by het bank. As the p.temium paytnen.t was never made fotthe policy, our review confirms no coverage could be afforded to Ms. [redacted] undex this claim.We .regret we tte unable to provide a more favomble response to Ms. [redacted]>s inquiry, however, our review confinns the claim was handled approp:r.iatel.y. If Ms. [redacted] has any additional questions regarding this claim, she can contact Clailns Supel.'Visor [redacted] or Claims Manager [redacted] at [redacted].Should you have any additional questions about this response, you may contact me at my direct line of [redacted] or by e-mail at [redacted]