2:20 Marketing Group, LLC

Complaint: [redacted]
I am rejecting this response because:The owner does not acknowledge that the problem started with repeated Robocalls referring to our Google listing at our Monroe, NC office. To make matters worse, a live representative, who called and left a rude and threatening message stating our listing will removed, was unclear whether or not he was an actual Google representative. All calls and recordings have been saved.  I have found another forum in which to lodge this complaint. 
Sincerely,
[redacted]

We have done more than the typical work on this clients account because his business listing is locked by Google.  We have gone through Google's process to have it released on his behalf.  They are requiring 7-10 business days to release his listing and he will be required to participate...

in retrieving the security code to complete it.  The client refused to participate in this part of the service.  He also never asked for a refund at any time.  He just called in upset and hung up upset.  He did not request his money be returned at any time.  We have a refund policy that was provided at the time of purchase.  If here were to follow the procedure for a refund request, he could be eligible for a partial refund based on how much work has been done on his behalf and how much is still remaining to complete his service.

Hello [redacted],Thank you for taking the time to submit your concerns we will address them each here in our response. I was told at the beginning of our contact with this company that if I was unhappy with the service that I would receive my money back. It was also stated on the website. Now when I...

look at it it says that I must ask for refund within 30 days. This procedure was not supposed to show results for 6 months so consequentially there is no way to decide about it's validity before the time is up for refunds. http://xurli.com/policy/refund-policyAbove is a link to our refund policy for the products you purchased, which has not changed from the time you purchased. In the matter of Citations services, Xurli guarantees a minimum of 50% increase in the client’s Online Visibility Score within the first six (6) months or, upon the request of the client, Xurli will fully refund the one-time setup fee. The monthly fees are non-refundable but may be discontinued by the client at any time via written request to Xurli but cancellation will not be applied to any payment scheduled less than three (3) days before the auto payment is scheduled to bill.  Services will continue to be fulfilled through the last day of the last paid billing cycle.”The portion of the refund policy that applies to you is quoted above, because you signed up for and purchased a Citations program with us. At the time you requested a refund you had over a 50% increase in your online visibility making you ineligible for a refund on your setup fee of $800.00. You paid 4 monthly fees of $169.00 on the following dates 9/18/2017, 10/18/2017, 11/20/2017, 12/18/2017. You had a balance on your account of $169.00 when you requested to cancel on 1/19/2017. The $169.00 fee was due 1/18/2017 and is still due but you refused to pay it. You still have the past due balance on your account. You agreed to these services and to the monthly payment when you signed your eSignature at the time of purchase. (attached is an image of the eSignature with the clients name, the date it was signed, and the IP address it was signed from.)

This customer made their purchase with us and paid in the form of a check.  Therefore, when they called us the day after their purchase and requested a refund, we provided one to them on that day per our refund policy, ALSO IN THE FORM OF A CHECK.  They contacted us on February 11th and...

said that they had not received their refund check in the mail.  We verified that it had been sent and asked them to wait a bit longer.  They refused.  We put a stop payment on the original refund check, at our expense and provided them with a new check which was also sent out the exact same day, February 11th.  Our bank account shows that not only did they receive the check, but it was posted on our bank account February 19th, only 8 days later.  This customer has been refunded in full.  Even if their original check refund wasn't received as they claim, and the refund delayed by no fault on our part, this matter has been addressed within a relatively reasonable period of time.

Complaint: [redacted]
I am rejecting this response because:I did call Xurli, used the number on their website. I stopped using Loyal 9 over a year ago. They just gave me the run around and never followed through with their call backs.
Sincerely,
[redacted]

There have been multiple attempts to contact [redacted] to help her resolve these issues including calls and emails. Our records show our emails were received and opened and at several IP addresses.  We also sent monthly reports and she spoke with her account manager regularly.The $299.00 monthly...

fee was withdrawn up until she requested to cancel the program as per our policy.  When we received her request, her billing was immediately discontinued. She also requested a refund the request was processed and denied because of the work that has been completed an the cost that we had to do so.  She is not eligible for a refund according to our refund policy which was provided to her in her with her invoice when she purchased and is also available on our website.[redacted]'s information was updated and maintained in all primary and second tier directories while she was in our program. Her fulfillment was actually completed.We would really like to talk with [redacted] because it sounds that we need to help her understand how much work was done while she was in the program but we have made several attempt to call and email [redacted] and to this point she has been unwilling to discuss her concerns. --