2280 FDB LLC Garage

On December **, *** *** contacted the office regarding a damage claimAt such time I, *** ***, according to company policy, personally went to the garage and thoroughly inspected the vehicle, and provided a belief that the damage did not occur at the garageThe damage sustained to
his vehicle was horizontal indent across the entire roof with deeper marks along the outer edgesThe damage was quite noticeable, however *** *** informed us that his doctor first noticed it and pointed it outNonetheless, I assured *** *** I would continue and do my due diligence and conduct a proper investigation, reviewing all of the photo and video garage footage from December *** -December ***, the time he was parked in the garageAs promised, the footage was reviewed a total of three times, and I followed up with *** *** in email, detailing the findings and providing the evidence both before he left the garage and after he r eturnedIncluded in the email were seven fact finding pictures which showed the vehicle on December **, driving through the garage from various perspectives; the parked area, the elevator, and the exit/waiting areaNone of which show any damage to *** ***’ vehicleHowever, upon *** *** return, the damage is quite visible as evidenced by the photos takenThe video detailed in my email also brought to the attention of *** ***, there is no point where the lift drops or rests on his vehicle or matches the damage madeThe damage to *** ***’ vehicle did not occur at the FDB Garage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I don't need *** *** compassion for my issueMy car was in their possession from 12/**/to 12/**/When I went to pickup my car the roof damage was thereAs I stated in my complaint *** *** report clearly states my car was parked under the hydraulic lift, which caused said damage.After I filed the complaint, my account was terminated on the pretense the vehicles of my size were no longer acceptable..............after being a paid account holder/customer since August *, 2014..................that is a matter of record.Their "selected/edited" views is totally suspectI neither accept and/or their findings..................
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I don't need *** *** compassion for my issueMy car was in their possession from 12/**/to 12/**/When I went to pickup my car the roof damage was there
As I stated in my complaint *** *** report clearly states my car was parked under the hydraulic lift, which caused said damageAfter I filed the complaint, my account was terminated on the pretense the vehicles of my size were no longer acceptable..............after being a paid account holder/customer since August *, 2014..................that is a matter of recordTheir "selected/edited" views is totally suspectI neither accept and/or their findings..................
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

As previously detailed in the email response to [redacted]. There was careful review of the video footage and photos were provided showing the vehicle left with the 2280 garage damage free. [redacted] claims the lighting in the garage isn't sufficient enough to show the damage to his vehicle. However in the very same lighting the damage is visible on his return.
Furthermore, [redacted] speculates there isn't enough clearance between the roof of his vehicle and the lift. Yet again full size SUV's are parked under these same lifts with more than enough clearance.
The video was reviewed three separate times in all locations, while parked under the lift, in the elevator, and when turned over to [redacted]. All video and photos show no damage and at no point while parked under a lift did a lift drop or rest on the roof of his vehicle. 
I have attached a few of the photos which were provided to [redacted]. 
While I understand [redacted]' frustration, the damage did not occur at the 2280 garage. 
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response from [redacted] is totally incomplete. As I stated in my complaint, [redacted] acknowledge in her report to me, my car was parked at the time under the hydraulic lift, which caused the damage to the roof of my car.  I had it inspected 3 times at my Chrysler dealership/service center, they concluded the dents/indentations/markings was caused by an overhead hydraulic lift resting/making contact on the top of my car. Which is common when there is a lack of headroom between the lift & the the roof of a car.I have no reason to file a false claim for damages. I pay my monthly bill promptly & on time without fail.She stated in her response she determined at the time of the visual inspection that it did not occur at the garage...........how can she make a quick evaluation of that type, especially when I was told by the parking attendants that is exactly what happened. I am not seeking to have anyone fired...........I just want my car to be repaired. When I saw the damage I immediately called the garage to report the damage. My car was in the garage from 12/**/15 until 12/**/15 when I retrieved it. It came in without any damage, however it was damaged when I picked it up.The pics she provided were "selected" to favor the company's non-obligation & lack of responsibility to me as the owner & monthly account holder. The pics does not show clearly the making/dents which she "marked". I trusted her to give a clear evaluation of my car & claim...............she failed to do so.  I will not give up this fight to become "whole" as the law specifies. I seek nothing extra or in addition to, just to be respected & given what is due. [redacted] & the company she represents is responsible for all cars in their care while parked in their facility. This time they failed.  [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

On December **, 2015 [redacted] contacted the office regarding a damage claim. At such time I, [redacted], according to company policy, personally went to the garage and thoroughly inspected...

the vehicle, and provided a belief that the damage did not occur at the garage. The damage sustained to his vehicle was horizontal indent across the entire roof with deeper marks along the outer edges. The damage was quite noticeable, however [redacted] informed us that his doctor first noticed it and pointed it out. Nonetheless, I assured [redacted] I would continue and do my due diligence and conduct a proper investigation, reviewing all of the photo and video garage footage from December [redacted] -December [redacted], the time he was parked in the garage. As promised, the footage was reviewed a total of three times, and I followed up with [redacted] in email, detailing the findings and providing the evidence both before he left the garage and after he r eturned. Included in the email were seven fact finding pictures which showed the vehicle on December **, 2015 driving through the garage from various perspectives; the parked area, the elevator, and the exit/waiting area. None of which show any damage to [redacted]’ vehicle. However, upon [redacted] return, the damage is quite visible as evidenced by the photos taken. The video detailed in my email also brought to the attention of [redacted], there is no point where the lift drops or rests on his vehicle or matches the damage made. The damage to [redacted]’ vehicle did not occur at the 2280 FDB Garage.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response from [redacted] is totally incomplete. As I stated in my complaint, [redacted] acknowledge in her report to me, my car was parked at the time under the hydraulic lift, which caused the damage to the roof of my car.  I had it inspected 3 times at my Chrysler dealership/service center, they concluded the dents/indentations/markings was caused by an overhead hydraulic lift resting/making contact on the top of my car. Which is common when there is a lack of headroom between the lift & the the roof of a car.
I have no reason to file a false claim for damages. I pay my monthly bill promptly & on time without fail.
She stated in her response she determined at the time of the visual inspection that it did not occur at the garage...........how can she make a quick evaluation of that type, especially when I was told by the parking attendants that is exactly what happened. I am not seeking to have anyone fired...........I just want my car to be repaired. When I saw the damage I immediately called the garage to report the damage. My car was in the garage from 12/**/15 until 12/**/15 when I retrieved it. It came in without any damage, however it was damaged when I picked it up.
The pics she provided were "selected" to favor the company's non-obligation & lack of responsibility to me as the owner & monthly account holder. The pics does not show clearly the making/dents which she "marked". I trusted her to give a clear evaluation of my car & claim...............she failed to do so.
 
 
I will not give up this fight to become "whole" as the law specifies. I seek nothing extra or in addition to, just to be respected & given what is due.
 
[redacted] & the company she represents is responsible for all cars in their care while parked in their facility. This time they failed. 
 
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As previously detailed in the email response to [redacted]. There was careful review of the video footage and photos were provided showing the vehicle left with the 2280 garage damage free. [redacted] claims the lighting in the garage isn't sufficient enough to show the damage to his vehicle. However in the very same lighting the damage is visible on his return.Furthermore, [redacted] speculates there isn't enough clearance between the roof of his vehicle and the lift. Yet again full size SUV's are parked under these same lifts with more than enough clearance. The video was reviewed three separate times in all locations, while parked under the lift, in the elevator, and when turned over to [redacted]. All video and photos show no damage and at no point while parked under a lift did a lift drop or rest on the roof of his vehicle. I have attached a few of the photos which were provided to [redacted]. While I understand [redacted]' frustration, the damage did not occur at the 2280 garage. Thank you

Review: I have parked my car in the 2280 FDB Garage ([redacted]) for 2 years and watched dismayed as scratches and dents have been added to the car on a monthly basis. When I picked up my car two weeks ago I notice a large circular indentation (8-10" diameter) on the front center part of the hood directly under the hood ornament, as if something pressed down on the car from above. Definitely not a typical parking lot ding. The 2280 FDB Garage parks cars two deep, and stacks them (one on the ground, one on a hydraulic lift above). It seems obvious that when my car was parked in the lower back position, the front lift was brought down and that a large overhanging vehicle came in contact with the front of my car from above. It's the only logical explanation for the damages (the grill of my car has also popped out of position in several spots due to the pressure from this impact). The garage owner has denied any responsibility, claims that she has reviewed video surveillance tapes, and that the damages happened outside of the garage. I look closely at my car every time I pick it up and this particular type of damage could not have happened elsewhere. Something had to come down on the hood from above (and not touch any other part of the car in the process). The garage has had many other customer problems (lost keys, leaving cars locked and running) and I think the public needs to be warned about 2280 FDB LLC Garage's lack of care and responsibility.Desired Settlement: I can live with all of the scratches and dings 2280 FDB LLC Garage has inflicted on my car, but I would like them to pay for the bodywork that will be required to fix the front hood damages.

Consumer

Response:

The owner of 2280 FDB LLC Garage is a company called Next City Developments/RGS Holdings, Inc. at [redacted].

Thanks,