I purchased a gold meet & greet package for Shawn Mendes on 31/10. The event is a day from now and I still haven’t received any kind of itinerary or information. I’ve e-mailed multiple times over the last 49 hours and have gotten no response and am starting to get a little nervous. I flew from Las Vegas to Australia for this and would just like the company to contact me.
We refunded the purchaser's ticketless upgrade packages for a total of $105. We reached out to the purchaser via email to let them know that their purchase has been refunded. We have made a note that they thought they were purchasing a full VIP package (VIP + ticket) rather than a ticketless VIP...
upgrade (VIP, no ticket). We apologize for the delay in responding to this Revdex.com complaint. Thanks.
Revdex.com:
I have received my refund from the business and they have settled the complaint.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,...
Customer claims they did not receive emailed VIP instructions, which made them miss the Jake P[redacted] meet & greet. They're asking for a refund. Instructions were sent on 8/** (4 days before the show) to the email address provided when the customer purchased the VIP package (see screenshot). Our...
disclaimer states that the instructions will be emailed to he address provided when purchasing the VIP package. The email provided to us is the same one they contacted the us with, which indicates that the one used for the VIP itinerary was in use at the time we sent the instructions out. We never received any outreach from the customer before the show to alert us that they did not see the instructions - our disclaimer states that the purchaser should contact i[redacted] if they do not receive instructions 3 days before the show. We cannot issue a full refund because 1. the package was bundled with a ticket and they attended the show, and 2. we gave them the VIP laminate (the merchandise included in the package) even though they missed the meet & greet. We cannot issue a partial refund because 1. they did not attempt to contact us before the show (as stated in the disclaimer) and 2. the VIP itinerary was sent to the email address provided (as stated in the disclaimer).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. In addition, I personally spoke to John Germinario and we came up with a few solutions for down the road. I trust that he will keep me informed and in the loop to further resolve this issue. Sorry for any inconvenience. Thank you for your time and attention to this matter!
Sincerely,
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I have received the refund they promised me.I do appreciate the refund, but I must emphasize that to be a better business 23/7 Global must deal with consumer complaints in a more...
timely fashion. I should not have to go through the Revdex.com to have my issue resolved. And the issue should not happen in the first place.It is my hope 23/7 Global has learned a lesson they will apply by providing notifications well in advance to VIP customers. I also hope they monitor their ticketing system better; it's great they at least have one as many companies do not. Thank you for your assistance.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
confirm that I did finally receive the merchandise. While it is disappointing that a simple response to one of my several original email inquiries wasn't sent and I had to exercise this option I am glad to have finally received all that was advertised as part of the package.Thank you,
[redacted]
I purchased a gold meet & greet package for Shawn Mendes on 31/10. The event is a day from now and I still haven’t received any kind of itinerary or information. I’ve e-mailed multiple times over the last 49 hours and have gotten no response and am starting to get a little nervous. I flew from Las Vegas to Australia for this and would just like the company to contact me.
We refunded the purchaser's ticketless upgrade packages for a total of $105. We reached out to the purchaser via email to let them know that their purchase has been refunded. We have made a note that they thought they were purchasing a full VIP package (VIP + ticket) rather than a ticketless VIP...
upgrade (VIP, no ticket). We apologize for the delay in responding to this Revdex.com complaint. Thanks.
Revdex.com:
I have received my refund from the business and they have settled the complaint.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,...
[redacted]
Customer claims they did not receive emailed VIP instructions, which made them miss the Jake P[redacted] meet & greet. They're asking for a refund. Instructions were sent on 8/** (4 days before the show) to the email address provided when the customer purchased the VIP package (see screenshot). Our...
disclaimer states that the instructions will be emailed to he address provided when purchasing the VIP package. The email provided to us is the same one they contacted the us with, which indicates that the one used for the VIP itinerary was in use at the time we sent the instructions out. We never received any outreach from the customer before the show to alert us that they did not see the instructions - our disclaimer states that the purchaser should contact i[redacted] if they do not receive instructions 3 days before the show. We cannot issue a full refund because 1. the package was bundled with a ticket and they attended the show, and 2. we gave them the VIP laminate (the merchandise included in the package) even though they missed the meet & greet. We cannot issue a partial refund because 1. they did not attempt to contact us before the show (as stated in the disclaimer) and 2. the VIP itinerary was sent to the email address provided (as stated in the disclaimer).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. In addition, I personally spoke to John Germinario and we came up with a few solutions for down the road. I trust that he will keep me informed and in the loop to further resolve this issue. Sorry for any inconvenience. Thank you for your time and attention to this matter!
Sincerely,
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I have received the refund they promised me.I do appreciate the refund, but I must emphasize that to be a better business 23/7 Global must deal with consumer complaints in a more...
timely fashion. I should not have to go through the Revdex.com to have my issue resolved. And the issue should not happen in the first place.It is my hope 23/7 Global has learned a lesson they will apply by providing notifications well in advance to VIP customers. I also hope they monitor their ticketing system better; it's great they at least have one as many companies do not. Thank you for your assistance.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
confirm that I did finally receive the merchandise. While it is disappointing that a simple response to one of my several original email inquiries wasn't sent and I had to exercise this option I am glad to have finally received all that was advertised as part of the package.Thank you,
[redacted]