24/7 Chicago Locksmith, LLC

These guys are great and get it done quicklyIt starts off with the sinking feeling that you've lost your keys and you have no way to get into your apartmentFollowed the realization that you have to find somebody to get you out of this jam Shay came over real fast got me into my apartment before the end of the Hawks third period He was real cool and was fun to talk to during the minutes it took to pop the lock (That's the point, right?) Never had to use this type of service before but I felt price was very fairFriendly, prompt service at a great price Thanks, Shay!

I got locked out of my car yesterday as I was leaving workNo!!!!!! I had to be in the burbs for an appointment and was already running a little lateIve used these guys before and they were EXCEPTIONAL to say the leastI called Chicago Locksmith and Shay said he could be here in minutesI told him I was outside by myself and if he could please hurryHe showed in less than minutes! I was soooo happy to see him pull upI was already thinking to myself..."can't wait to write my online review about these guys"Who shows up in minutes on a Friday night??? Chicago Locksmith does! Shay was so friendly and professionalI was really cold because I left my jacket in the car and this sweet gentleman offered to me his sweaterWhat!?!?!?! Who is this guy and why aren't there more like him?!?! :) Seriously, if there were more companies that provided services like this, we would be in heavenHe had me in my car within a few minutesThe cost was shockingly lower then I expected, especially considering I requested emergency service This is what true customer service is meant to beI am a firm believer of going above and beyond to make people happy, and I have very high expectations when it comes to quality serviceChicago Locksmith wowed me from start to finishI'm using them again next week for one of my buildings, so I'll be sure to report back again:) Thank you Chicago Locksmith and Shay!!! You're the bestest!!!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

OverchargedIf I knew this visit would cost $I would just have broken my window outThis is way too much for a locksmith to charge just to get into a vehicle He took advantage of the situation just because I was an owner operator that needed to get on down the roadI should not have paid more than $

I have been dealing with this locksmith coAnd the owner Shai , for about a year and a half nowEvery interaction that I have had with him and his technicians has been very positiveOverall knowledgeable and fair when it comes to competitive pricingAnd they offer a wide variety of services
There is no other company that I would chose to put my security in the hands of, other then Chicago locksmiths

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Unfortunately we are not able to refund the customer $We spent a lot of money and time completing this jobAfter the services were completed, we sent out the technician again and replaced everything at no extra chargeWe provided all new material at no cost to the customerThe third time the
incident occurred we notified the customer that we could inspect it for free but we would not be able to replace the lock again for freeAfter customer refused to pay anything for the services, management was contactedManager tried to call the customer but there was no answer or any calls after thatWe are not able to refund $but we are more than happy to refund the $that was offered earlier for the customer's inconvenience.

A Check was made and sent out on 4/28/Check number is *** We will call anc check on thatThank you

A Check was made and sent out on 4/28/Check number is *** We will call anc check on thatThank you

Unfortunately we are not able to refund the customer $250. We spent a lot of money and time completing this job. After the services were completed, we sent out the technician again and replaced everything at no extra charge. We provided all new material at no cost to the customer. The third time the...

incident occurred we notified the customer that we could inspect it for free but we would not be able to replace the lock again for free. After customer refused to pay anything for the services, management was contacted. Manager tried to call the customer but there was no answer or any calls after that. We are not able to refund $250 but we are more than happy to refund the $150 that was offered earlier for the customer's inconvenience.

This is by far the best locksmith company in Chicago. I highly recommend 24/7 Chicago Locksmith. If you want fast efficient and reliable service these are the guys to turn to. Thank you I appreciate great service when I see it.

Initial Business Response /* (1000, 5, 2014/11/05) */
When [redacted] called On Friday night the dispatcher explained to her the starting price of $19 service fee plus the starting price of $35 for the labor. She was well aware that the price could go up. We do not charge any additional rates for...

the distance the technician travels or the time of the day it is. The total price depends on the type of lock and what needs to be done to get it open. When [redacted] called I explained to her that the price that was given to her was a starting price of a basic lockout. A total final price is also given before any work is completed and customer has every right to refuse services. [redacted] agreed to all charges and signed the invoice. When she called Tuesday she expressed her concerned about getting overcharged. I explained to her that the total price was a very fair market price and advised her to call other locksmiths to see that they would clearly charge her more than that. Locksmith companies would of charged more because of the holiday and time of day. We are a business and care about our customers concerns, but we also have to make money to stay in business and help others in need when needed. Although the $84 total price was very fair we will offer this customer a 15% refund.
Initial Consumer Rebuttal /* (3000, 7, 2014/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that the price given to me was the starting price for a lockout. However, since I explained to the dispatcher what type of lock I have to assume that she gave me a quote for the situation that I was in. Additionally, she told me that the price depended upon the ease of opening the lock and since it only took the technician about a minute to open the lock it was apparent to me that it was an easy lock to open. Moreover, a total final price was NOT given to me before any work was completed. He wrote the invoice after the lock was opened and at that point I felt obligated to sign it seeing as though he was in my home and had already completed the service. I am not disputing that $84 is a fair market price for a lockout. What I am disputing is the fact I was charged $30 more than the quote when the dispatcher knew what type of lock I had and because the technician did not tell me how much the total was going to be until after he opened the lock. Lastly, my roommate was present for both my call to the dispatcher and for the actual opening of the lock and she is able to corroborate my story. I understand that this is a business that is trying to make money but I feel like I was tricked into paying more and I do not find that to be professional.
Final Business Response /* (4000, 11, 2014/11/27) */
Dispatchers in our office are not trained technicians, therefore we are unable to know exactly what we need to do to open any type of lock. We will reimburse the customer the $30 that we feels she overpaid. Hopefully she does not do the mistake of getting lockout out again and calls another company who will charge her double.
Final Consumer Response /* (3000, 17, 2014/12/03) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
The locksmith company has refunded me my $30 and I very much appreciate that.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/06/17) */
On January 4, 2014 we received a call from [redacted] regarding issues with the lock at their current location. Our technician went out that same day and replaced a knob and 2 additional locks that were required. The lock worked perfectly fine...

for 6 months. On June 4, another customer (with a different first name) called and said they were having issues with the lock. We explained to her that we would be more than happy to have the technician go back out to the location and inspect/replace the lock. Since we offer a 90- day warranty, which she had exceeded, we would be charging for the labor. We are still more than happy to have a technician go out and fix the issue. We are willing to give the customer a discount on the next visit and have a different technician go out if that makes the customer feel better.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My nickname is [redacted] but my real name is [redacted]. I am attaching a copy of the customer order number XXXXXX which shows 1 lock and not 2 locks. They would not take a credit card or check only cash $315.00 For the past months the lock was sticking and you could not open the lock from the inside and I had to go outside through the back door to open the lock with the key to get back in.
On the receipt there is no mention of a 90 day warranty and I was not verbally told of a 90 day warranty. When I called to tell them the problem that I was having, they said my 90 days was up and they would charge me to come out and they would not tell me what the charge would be. Second time I called, I told them there was nowhere on the receipt saying 90 days. Their response was I told you 90 days, so you have to pay.
Then I told them I was going to call the Revdex.com and their response was, so...
So I leave the door unlocked and I keep my screen door locked. Because of the way I have been treated by this company and the way they talked to me and the fact that I am senior citizen I feel that I was taken advantage of. To resolve this issue I would like the company at no charge to come out and replace this lock. If they do not want to do this, I would like my money back so that I can call a reliable company to come out and fix the lock.
Please see attached receipt.
Thank You
[redacted]
Final Consumer Response /* (4200, 13, 2014/07/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I DO ACCEPT THE AMOUNT, BUT THIS COMPANY HAS LIED.
FIRST OF ALL THEIR RECEIPT DOES NOT SAY 90 DAYS AND IT IS NONE OF THEIR BUSINESS IN THE TREACHEROUS COLD WHERE I STAYED. I NEEDED TO GET TO WORK AT MY JOB THAT I HAVE BEEN AT FOR 39 YEARS. AND ALSO THEY LIED AND TOLD YOU THAT THEY PUT IN TWO LOCKS AND I SENT YOU THE RECEIPT THAT SAID TWO PLATES AND ONE LOCK AND NOW THEY CHANGED THEIR STORY AND SAID THEY PUT IN TWO PLATES AND ONE LOCK. I AM SORRY THAT I WENT ON THE INTERNET FOR THIS COMPANY AND I WILL NERVER GO ON THE INTERNET AGAIN TO FIND A COMPANY LIKE THIS. I WANT EVERYONE TO KNOW HOW BAD THIS COMPANY IS. I SHOULD HAVE CHECKED ANGIES LIST. THIS COMPANY CLAIMS THAT THEY WANT TO SATISFY THE CUSTOMER, IF SO THEY WOULD HAVE COME OUT AND FIXED THE LOCK. I WOULD LIKE TO THANK YOU THE Revdex.com FOR TRYING TO HELP ME. I AM JUST SO TIRED PLAYING WITH THIS COMPANY.
I AM THE LOSER THEY ARE THE WINNER. THEY SHOULD HAVE PAID ME HALF OR THE WHOLE AMOUNT, THAT IS WHAT A GOOD BUSINESS WOULD DO TO SATISFY A GOOD CUSTOMER.
THANK YOU
Final Business Response /* (4000, 32, 2014/10/06) */
We never received a call from the customer with information on who to send payment out to. We will be sending out a check for $100 to the address that we went out to and the person that called us which was [redacted].

Initial Business Response /* (1000, 7, 2013/12/31) */
We went out to customer's location on December 12, 2013, to perform a house lock out. The total price for the job was $100. We received a call the next day stating the customer was having a problem closing the door. We immediately had our...

technician go on site and check out the problem at no extra cost. We had not been informed again that the issue was not resolved but we will definitely have a technician go back out (at no extra cost) and repair the damage.

I got locked out of my car yesterday as I was leaving work. No!!!!!! I had to be in the burbs for an appointment and was already running a little late. Ive used these guys before and they were EXCEPTIONAL to say the least. I called Chicago Locksmith and Shay said he could be here in 15 minutes. I told him I was outside by myself and if he could please hurry. He showed in less than 10 minutes! I was soooo happy to see him pull up. I was already thinking to myself..."can't wait to write my online review about these guys". Who shows up in 10 minutes on a Friday night??? Chicago Locksmith does! Shay was so friendly and professional. I was really cold because I left my jacket in the car and this sweet gentleman offered to me his sweater. What!?!?!?! Who is this guy and why aren't there more like him?!?! :) Seriously, if there were more companies that provided services like this, we would be in heaven. He had me in my car within a few minutes. The cost was shockingly lower then I expected, especially considering I requested emergency service.

This is what true customer service is meant to be. I am a firm believer of going above and beyond to make people happy, and I have very high expectations when it comes to quality service. Chicago Locksmith wowed me from start to finish. I'm using them again next week for one of my buildings, so I'll be sure to report back again. :) Thank you Chicago Locksmith and Shay!!! You're the bestest!!!

These guys are great and get it done quickly. It starts off with the sinking feeling that you've lost your keys and you have no way to get into your apartment... Followed the realization that you have to find somebody to get you out of this jam. Shay came over real fast got me into my apartment before the end of the Hawks third period. He was real cool and was fun to talk to during the 3.25 minutes it took to pop the lock. (That's the point, right?) Never had to use this type of service before but I felt price was very fair. Friendly, prompt service at a great price. Thanks, Shay!