24/7 Club Fitness

In the matter of iD # [redacted] , we acknowledge the concerns from the consumer, and will cancel the membership effective today Note: The membership can be cancelled without going to the gym to do so, and that is by sending a certified letterIf he was unable to send the letter, then someone else could send it for himClub Fitness Cancellation policy is a written certified letter, which is in the membership agreement, or in the gym to filI out a cancellation request form

As per the documents enclosed, this member signed a one year agreement and he is obligated to the full termThe Only way to cancel early this agreement is a move greater than twenty-five (25) miles of the club and with proof of residency change and $early term fee.Please feel free to contact if you have any further questionsRegards,

In the matter of ID # [redacted] , we acknowledge the concerns from the consumer; however the member can cancel by sending a certified letterThe member does not need to come into the gym to cancelIf he is unable to send the letter then someone else can send it for himClub Fitness Cancellation policy is a written certified letter, which is in the membership agreement, or in the gym to fill out a cancellation request form Attached is a copy of the member's agreement that has the cancellation policy highlighted

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The problem with this policy is that I'm unable to get a certified letterIf I could do that I would go to the gym and fill out their formI'm getting ready to have knee surgeryI haven't used the gym in months, and since this all started they have deducted another monthly fee from my accountI don't understand the reason they cant mail me the form neededIn my opinion it's to get as much money as they can before I can get down there to cancel my membership

In the matter of ID # [redacted] , we acknowledge the concerns from the consumer; however we have documentation and facts that prove against their concerns On June 25, [redacted] had a fitness consultation with Club Fitness Personal Trainer, [redacted] At the end of the consultation, [redacted] called his grandfather to meet with [redacted] and myself, Club Fitness Manager, [redacted] ***' Grandfather came in, and we explained ***' health issues [redacted] weighed 305lbs, and he was 40% body fat which equals 122lbs of fatWe also went over all the health risks involved and presented a health risk page to them bothWe then explained what [redacted] needed, and that training was the best option for him We went over the contract in detail, and we discussed a two-week trial (the contract can be cancelled at the time of the two week period, which was on the contract: Personal Training Policy #4)Everything was explained thoroughly, and everyone was on the same page***' grandfather was concerned about two things before going forth with the contractThe first concern, was the monthly payment because he did not want to be solely responsible, and stated that [redacted] did not have a job [redacted] said he would get [redacted] a job, and within weeks [redacted] got [redacted] a job coach, and [redacted] worked at MarshaWs for a dayThe second concern from ***' Grandfather, was if [redacted] would actually be committed to the training and if he would really get results The two-week trial period passed and neither [redacted] nor his grandfather mentioned stopping trainingWe received a fax on July 25, from the Dover Club Fitness location that ***' grandfather sent a letter to that club that he wanted the contract to be cancelledThat day, July 25,2014, [redacted] came in for his personal training appointment, and did not mention anything about the personal trainingAfter his personal training session, [redacted] had his monthly reevaluation He was down to 294lbs, was now 38% body fat, and down to llllbs of fatHe lost lllbs of fat ***' grandfather came in after the training appointment saying he sent a letter and wanted everything to stopWe sat down again to discuss everything We went over the contract and explained that the contract could not be cancelled due to the fact that the contract cannot be cancelled past the two-week trail ***' grandfather said that he had just chipped his tooth and he was going to pay $5,to get it fixed His grandfather said "you promised him he'd have a job, and [redacted] 's didn't keep him." I then said [redacted] could work for Club Fitness Rehoboth> and he would go through 1-weeks of training before working as a front desk employee [redacted] trained one day, and then it was found out that the second payment for his personal training was not paid Iinformed [redacted] and his grandfather that he could not continue training for work until the second payment was paid [redacted] ' grandfather said that he would be in at lO:OOam the next day with a checkHis grandfather never carne in, and [redacted] asked if he could still train for employmentItold him that he couldn't continue training for work until the second payment for his personal training was paidInever heard back from them A couple weeks passed and I received a phone call from [redacted] [redacted] did not identify herself and only said that she worked for the stateShe demanded that ***' contract be nullified, and said that what am doing is illegalItried to explain our policy, however she kept interrupting She told me that if I did not cancel the contract, then she was going to get a lawyer The contract cannot be cancelled once it is past the two-week trial period The appropriate time to cancel the contract would have been at the end of the two-week trial period Without payment of the agreement, it will be sent to a collection agency Attached is a copy of the contract, evaluation page, and the health risk page

In the matter of iD # ***, we acknowledge the concerns from the consumer; however the member agreed to when signing up that he was in full control of his paymentAttached is the membership agreement that the member signedThe last section of the agreement where he signed, represents and
states, "I understand that I am in full control of my payment, and if at any time decide to make any changes to the EFT service, will call or write the above named company." Also, the first section of the membership agreement where the member initialed, it states how the member can cancel the membership agreement by giving 30-day written notice prior to monthly dues date by sending certified mail
The membership agreement for this member has been cancelled by upper management dated 9/2/to appease the member
*Attached is a copy of the member's agreement that has the cancellation policy and full control of payment highlighted

This is front desk managementMember *** *** and Club Fitness have come to an agreement .Club Fitness will via post mail the cancellation form to *** Once we receive her cancellation letter her payment will be for 7/25/*** *** has business days to return the
cancellation formWe truly apologize for the issues we may have caused 7/3/2:59PM
Any questions, please contact Club Fitness Management at (*** ***

I have an existing and new membership that I would like to keep, but I agree that there are not enough classes offered for those that work a "9-5" regular schedule Mon-FriFor goodness sake, there aren't more than classes on Saturday and Sunday?! The response I got was: "the trainers are not available then"Well, this is their job and they should be available for us that work and need to workout after work to de-stress!! We need less Zumba, and more yoga, bodyflow and pilates IN THE EVENINGSWorking out everyday instead of once a week (when your yoga class gets cancelled) is more beneficialPlease change your schedule and make your customers happy and retain business!!!!!!!

I you do anything that disrupts their payment to them, they will make it a living *** for you to cancel your service
Stay Away

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is unsatisfactory to me. 
Regards,

In the matter of iD # [redacted], we acknowledge the concerns from the consumer, and will cancel the membership effective today.
Note: The membership can be cancelled without going to the gym to do so, and that is by sending a certified letter. If he was unable to send the letter, then someone else could send it for him. Club Fitness Cancellation policy is a written certified letter, which is in the membership agreement, or in the gym to filI out a cancellation request form

I'm very disappointed with the group classes. Nothing is scheduled in the early evening, which doesn't cater to the common working person. Please add more evening classes, such as bodyflow. If you continue to only cater to day time folk who don't work I won't be able to keep my membership.

Not enough classes offered, the ones that are offered are not at convenient times. The space for classes is too small and is always too full. The women only section is not large enough for demand. Most of the employees are not nice or helpful. I have not tried to quit the gym because I hear A LOT of horror stories about how difficult it is and how nasty you get treated is you try. If you haven't joined yet and are reading this...DO NOT JOIN!

As per the documents enclosed, this member signed a one year agreement and he is obligated to the full term. The Only way to cancel early this agreement is a move greater than twenty-five (25) miles of the club and with proof of residency change and $50.00 early term fee.Please feel free to...

contact if you have any further questions. Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In regard to my complaint ID [redacted], Club Fitness did not address my complaint.I outline a number of issues that they did not address in the attachment
Regards,

In the matter of ID # [redacted], we acknowledge the concerns from the consumer; however we have documentation and facts that prove against their concerns.
On June 25, 2014 [redacted] had a fitness consultation with Club Fitness Personal Trainer, [redacted]. At the end of...

the consultation, [redacted] called his grandfather to meet with [redacted] and myself, Club Fitness Manager, [redacted]' Grandfather came in, and we explained [redacted]' health issues. [redacted] weighed 305lbs, and he was 40% body fat which equals 122lbs of fat. We also went over all the health risks involved and presented a health risk page to them both. We then explained what [redacted] needed, and that training was the best option for him.
We went over the contract in detail, and we discussed a two-week trial (the contract can be cancelled at the time of the two week period, which was on the contract: Personal Training Policy #4). Everything was explained thoroughly, and everyone was on the same page. [redacted]' grandfather was concerned about two things before going forth with the contract. The first concern, was the monthly payment because he did not want to be solely responsible, and stated that [redacted] did not have a job.  [redacted] said he would get [redacted] a job, and within 2 weeks [redacted] got [redacted] a job coach, and [redacted] worked at MarshaWs for a day. The second concern from [redacted]' Grandfather, was if [redacted] would actually be committed to the training and if he would really get results.
The two-week trial period passed and neither [redacted] nor his grandfather mentioned stopping training. We received a fax on July 25, 2014 from the Dover Club Fitness location that [redacted]' grandfather sent a letter to that club that he wanted the contract to be cancelled. That day, July 25,2014, [redacted] came in for his personal training appointment, and did not mention anything about the personal training. After his personal training session,[redacted] had his monthly reevaluation . He was down to 294lbs, was now 38% body fat, and down to llllbs of fat. He lost lllbs of fat.
[redacted]' grandfather came in after the training appointment saying he sent a letter and wanted everything to stop. We sat down again to discuss everything.  We went over the contract and explained that the contract could not be cancelled due to the fact that the contract cannot be cancelled past the two-week trail.  [redacted]' grandfather said that he had just  chipped his tooth and he was going to pay $5,000.00 to get it fixed.  His grandfather said "you promised him he'd have a job,  and [redacted]'s didn't keep him."  I then said [redacted] could work  for Club Fitness Rehoboth> and he would go through  1-2 weeks of training before working as a front desk employee.
[redacted] trained one day, and then it was found out that the second payment for his personal training was not paid.  Iinformed [redacted] and his grandfather that he could not continue training for work until the second payment was paid . [redacted] ' grandfather said that he would be in at lO:OOam the next day with a check. His grandfather never carne in, and [redacted] asked if he could still train for employment. Itold him that he couldn't continue training for work until the second payment for his personal training was paid. Inever heard back from them.
A couple weeks passed and I received a phone call from [redacted]. [redacted] did not identify herself and only said that she worked for the state. She demanded that [redacted]' contract be nullified, and said that what am doing is illegal. Itried to explain our policy, however she kept interrupting.  She told me that if I did not cancel the contract, then she was going to get a lawyer.
The contract cannot be cancelled once it is past the two-week trial period . The appropriate time to cancel the contract would have been at the end of the two-week trial period . Without payment of the agreement, it will be sent to a collection agency .
Attached is a copy of the contract, evaluation page, and the health risk page

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
The problem with this policy is that I'm unable to get a certified letter. If I could do that I would go to the gym and fill out their form. I'm getting ready to have knee surgery. I haven't used the gym in months, and since this all started they have deducted another monthly fee from my account. I don't understand the reason they cant mail me the form needed. In my opinion it's to get as much money as they can before I can get down there to cancel my membership.

In the matter of ID # [redacted], we acknowledge the concerns from the consumer; however the member can cancel by sending a certified letter. The member does not need to come into the gym to cancel. If he is unable to send the letter then someone else can send it for him. Club Fitness Cancellation...

policy is a written certified letter, which is in the membership agreement, or in the gym to fill out a cancellation request form.
Attached is a copy of the member's agreement that has the cancellation policy highlighted

Review: My checking account was closed due to other reasons. I sent the last payment in with a cancellation due to medical. I hadn't attended the gyn for over a year as they kept taking the fee out. Once the account was closed they charged me !0.00 for NSF. When I sent the final check in they took it upon themselves with no authorization or written consent from me personally. They took $38.99 out of the new acct. I have been to the establishment 3 times and left a written note for the General Manager to contact me concerning this situation. Nothing has been done. I notified my bank and they denied the claim. I want my $38.99 back due to illegally copying my new routing numbers.There is no customer service skills and the General Mgr. ignoring the written note and not responding at all. The entire staff needs desperate help.

I'm very disappointed with the group classes. Nothing is scheduled in the early evening, which doesn't cater to the common working person. Please add more evening classes, such as bodyflow. If you continue to only cater to day time folk who don't work I won't be able to keep my membership.