24/7 Moving and Storage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Thank you very much for to time it was very excellent and very fast.Mr [redacted] called me and we already resolve the problemPlease call me or send it me e-mailRegards, [redacted]

We spoke to this customer at least or times alreadyHer move was on June 2, We check our trucks at the end of each move, we then have the customers look in the truck to verify there are no things left in the truck, once they agree the customer then pays for the completed moveOn July
2nd, exactly one month later the customer contacted us for the first time advising she was missing thingsWe advised the customer she looked in the truck herself before paying and that she herself acknowledged nothing was left in the truckShe then complained we wouldn't allow her to ride in our truck and was upset over thisWe advised her this was simply a liability issue and it would not be allowedWe advised she would need to take her own car and meet us at the location of her new homeShe previously stated two us this is when we took her thingsShe said on the way to her home our drivers stopped somewhere and took her dishes and picturesThen we took the rest of her things to her home and unloadedShe further explained to us, this is why the truck was empty when the move was overWe advised to her, she did not contact us until one month later, after she had already verified nothing was left on the truck, therefore, there is nothing that can be done on our end as our duties to the customer had been fulfilledThis was the customers responsibility to know what, if anything was missing, not wait thirty days after the fact to report it or attempt to make a claimAt this point this situation is representing our company in a way that negatively reflects us, which is defamation to say the least and we are very sorry this customer cannot find her two boxes but again we allowed her every chance to make sure she had received all of her thingsIt is very sad it has to come down to this, but we do not approve of being falsely accused of thingsOur star yelp reviews speak for themselves, customer service is always our main goalIf there was a way to help this customer, we would have done so right awayIf there was any wrong doing to be acknowledged, we would have easily acknowledged it and corrected the situationAs we are always up for being shown new ways to improve our customer satisfaction ratings, we always strive to get things done right the first time around, however in this case we have done all that we can. Best Regards, *** ** ***Chief Operating Officer (COO)24/Moving & Storage*** * *** *** ***
*** *** ***
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Thank you very much for to time it was very excellent and very fast.Mr*** called me and we already resolve the problemPlease call me or send it me e-mail.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you very much for to time it was very excellent and very fast.Mr. [redacted] called me and we already resolve the problem. Please call me or send it me e-mail.Regards,
[redacted]

We spoke to this customer at least 5 or 6 times already. Her move was on June 2, 2016. We check our trucks at the end of each move, we then have the customers look in the truck to verify there are no things left in the truck, once they agree the customer then pays for the completed move. On July...

2nd, exactly one month later the customer contacted us for the first time advising she was missing things. We advised the customer she looked in the truck herself before paying and that she herself acknowledged nothing was left in the truck. She then complained we wouldn't allow her to ride in our truck and was upset over this. We advised her this was simply a liability issue and it would not be allowed. We advised she would need to take her own car and meet us at the location of her new home. She previously stated two us this is when we took her things. She said on the way to her home our drivers stopped somewhere and took her dishes and pictures. Then we took the rest of her things to her home and unloaded. She further explained to us, this is why the truck was empty when the move was over. We advised to her, she did not contact us until one month later, after she had already verified nothing was left on the truck, therefore, there is nothing that can be done on our end as our duties to the customer had been fulfilled. This was the customers responsibility to know what, if anything was missing, not wait thirty days after the fact to report it or attempt to make a false claim. At this point this situation is representing our company in a way that negatively reflects us, which is defamation to say the least and we are very sorry this customer cannot find her two boxes but again we allowed her every chance to make sure she had received all of her things. It is very sad it has to come down to this, but we do not approve of being falsely accused of things. Our 5 star yelp reviews speak for themselves, customer service is always our main goal. If there was a way to help this customer, we would have done so right away. If there was any wrong doing to be acknowledged, we would have easily acknowledged it and corrected the situation. As we are always up for being shown new ways to improve our customer satisfaction ratings, we always strive to get things done right the first time around, however in this case we have done all that we can. Best Regards,  [redacted]Chief Operating Officer (COO)24/7 Moving & Storage[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you very much for to time it was very excellent and very fast.Mr. [redacted] called me and we already resolve the problem. Please call me or send it me e-mail.
Regards,
[redacted]

We spoke to this customer at least 5 or 6 times already. Her move was on June 2, 2016. We check our trucks at the end of each move, we then have the customers look in the truck to verify there are no things left in the truck, once they agree the customer then pays for the completed move. On July...

2nd, exactly one month later the customer contacted us for the first time advising she was missing things. We advised the customer she looked in the truck herself before paying and that she herself acknowledged nothing was left in the truck. She then complained we wouldn't allow her to ride in our truck and was upset over this. We advised her this was simply a liability issue and it would not be allowed. We advised she would need to take her own car and meet us at the location of her new home. She previously stated two us this is when we took her things. She said on the way to her home our drivers stopped somewhere and took her dishes and pictures. Then we took the rest of her things to her home and unloaded. She further explained to us, this is why the truck was empty when the move was over. We advised to her, she did not contact us until one month later, after she had already verified nothing was left on the truck, therefore, there is nothing that can be done on our end as our duties to the customer had been fulfilled. This was the customers responsibility to know what, if anything was missing, not wait thirty days after the fact to report it or attempt to make a false claim. At this point this situation is representing our company in a way that negatively reflects us, which is defamation to say the least and we are very sorry this customer cannot find her two boxes but again we allowed her every chance to make sure she had received all of her things. It is very sad it has to come down to this, but we do not approve of being falsely accused of things. Our 5 star yelp reviews speak for themselves, customer service is always our main goal. If there was a way to help this customer, we would have done so right away. If there was any wrong doing to be acknowledged, we would have easily acknowledged it and corrected the situation. As we are always up for being shown new ways to improve our customer satisfaction ratings, we always strive to get things done right the first time around, however in this case we have done all that we can. 
Best Regards,
 
 
[redacted]
Chief Operating Officer (COO)
24/7 Moving & Storage
[redacted]
[redacted]
[redacted]