Our dryer drum stopped turning! We called 24/and everything started out great We made the appointment, the technician showed up on time and promptly diagnosed and repaired the dryer It is an older dryer and we were pleasantly surprised that he had the drive belt on the truck The problem started when it came time for payment We provided a credit card which he ran while he was here We signed the receipt and all was good Until a couple hours later when the office called and said the credit card would not go through He asked for the CC numbers again in case they had the numbers wrong He ran it again, and again the card would not go through I said I absolutely know there is more than enough money in the account to cover the charge and it must be something they are doing He said he would try again in a little bit and call back if there continued to be a problem After an hour, having not heard anything, I decided to log in to my bank to see if the charge had applied To my surprise, not only had the charge applied, it had actually applied three times and been immediately credited back three times At that point the office called and basically accused of us ripping them off Then they insisted we give them a check for the repair I said not until we talk to the bank We called the bank and the bank confirmed the appliance repair company was doing something wrong as both the charge and the credit was initiated from their end We ended up giving them a check and have our bank's fraud detail monitoring the account for any CC activity from this company Law enforcement is only a phone call away Protect your finances - DON'T use this company! Edited - Just for kicks, I looked up the price of the drive belt if I had purchased it myself It ran between $and $15.73, they charged me $ Yes, they are absolutely entitled to a profit I don't think however they are entitled to rob people with a 300% markup The service call was $for less than half an hour of work Wish I had read Yelp before I called these rip off artists
Our dryer drum stopped turning! We called 24/and everything started out great We made the appointment, the technician showed up on time and promptly diagnosed and repaired the dryer It is an older dryer and we were pleasantly surprised that he had the drive belt on the truck The problem started when it came time for payment We provided a credit card which he ran while he was here We signed the receipt and all was good Until a couple hours later when the office called and said the credit card would not go through He asked for the CC numbers again in case they had the numbers wrong He ran it again, and again the card would not go through I said I absolutely know there is more than enough money in the account to cover the charge and it must be something they are doing He said he would try again in a little bit and call back if there continued to be a problem After an hour, having not heard anything, I decided to log in to my bank to see if the charge had applied To my surprise, not only had the charge applied, it had actually applied three times and been immediately credited back three times At that point the office called and basically accused of us ripping them off Then they insisted we give them a check for the repair I said not until we talk to the bank We called the bank and the bank confirmed the appliance repair company was doing something wrong as both the charge and the credit was initiated from their end We ended up giving them a check and have our bank's fraud detail monitoring the account for any CC activity from this company Law enforcement is only a phone call away Protect your finances - DON'T use this company! Edited - Just for kicks, I looked up the price of the drive belt if I had purchased it myself It ran between $and $15.73, they charged me $ Yes, they are absolutely entitled to a profit I don't think however they are entitled to rob people with a 300% markup The service call was $for less than half an hour of work Wish I had read Yelp before I called these rip off artists