Initial Business Response / [redacted] (1000, 5, 2014/11/05) */ When [redacted] called On Friday night the dispatcher explained to her the starting price of $service fee plus the starting price of $for the laborShe was well aware that the price could go upWe do not charge any additional rates for the distance the technician travels or the time of the day it isThe total price depends on the type of lock and what needs to be done to get it openWhen [redacted] called I explained to her that the price that was given to her was a starting price of a basic lockoutA total final price is also given before any work is completed and customer has every right to refuse services [redacted] agreed to all charges and signed the invoiceWhen she called Tuesday she expressed her concerned about getting overchargedI explained to her that the total price was a very fair market price and advised her to call other locksmiths to see that they would clearly charge her more than thatLocksmith companies would of charged more because of the holiday and time of dayWe are a business and care about our customers concerns, but we also have to make money to stay in business and help others in need when neededAlthough the $total price was very fair we will offer this customer a 15% refund Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand that the price given to me was the starting price for a lockoutHowever, since I explained to the dispatcher what type of lock I have to assume that she gave me a quote for the situation that I was inAdditionally, she told me that the price depended upon the ease of opening the lock and since it only took the technician about a minute to open the lock it was apparent to me that it was an easy lock to openMoreover, a total final price was NOT given to me before any work was completedHe wrote the invoice after the lock was opened and at that point I felt obligated to sign it seeing as though he was in my home and had already completed the serviceI am not disputing that $is a fair market price for a lockoutWhat I am disputing is the fact I was charged $more than the quote when the dispatcher knew what type of lock I had and because the technician did not tell me how much the total was going to be until after he opened the lockLastly, my roommate was present for both my call to the dispatcher and for the actual opening of the lock and she is able to corroborate my storyI understand that this is a business that is trying to make money but I feel like I was tricked into paying more and I do not find that to be professional Final Business Response / [redacted] (4000, 11, 2014/11/27) */ Dispatchers in our office are not trained technicians, therefore we are unable to know exactly what we need to do to open any type of lockWe will reimburse the customer the $that we feels she overpaidHopefully she does not do the mistake of getting lockout out again and calls another company who will charge her double Final Consumer Response / [redacted] (3000, 17, 2014/12/03) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated: The locksmith company has refunded me my $and I very much appreciate that
Unfortunately we are not able to refund the customer $We spent a lot of money and time completing this jobAfter the services were completed, we sent out the technician again and replaced everything at no extra chargeWe provided all new material at no cost to the customerThe third time the incident occurred we notified the customer that we could inspect it for free but we would not be able to replace the lock again for freeAfter customer refused to pay anything for the services, management was contactedManager tried to call the customer but there was no answer or any calls after thatWe are not able to refund $but we are more than happy to refund the $that was offered earlier for the customer's inconvenience.?
Unfortunately we are not able to refund the customer $We spent a lot of money and time completing this jobAfter the services were completed, we sent out the technician again and replaced everything at no extra chargeWe provided all new material at no cost to the customerThe third time the incident occurred we notified the customer that we could inspect it for free but we would not be able to replace the lock again for freeAfter customer refused to pay anything for the services, management was contactedManager tried to call the customer but there was no answer or any calls after thatWe are not able to refund $but we are more than happy to refund the $that was offered earlier for the customer's inconvenience
Initial Business Response / [redacted] (1000, 7, 2013/12/31) */ We went out to customer's location on December 12, 2013, to perform a house lock outThe total price for the job was $We received a call the next day stating the customer was having a problem closing the doorWe immediately had our technician go on site and check out the problem at no extra costWe had not been informed again that the issue was not resolved but we will definitely have a technician go back out (at no extra cost) and repair the damage
Initial Business Response / [redacted] (1000, 5, 2014/11/05) */ When [redacted] called On Friday night the dispatcher explained to her the starting price of $service fee plus the starting price of $for the laborShe was well aware that the price could go upWe do not charge any additional rates for the distance the technician travels or the time of the day it isThe total price depends on the type of lock and what needs to be done to get it openWhen [redacted] called I explained to her that the price that was given to her was a starting price of a basic lockoutA total final price is also given before any work is completed and customer has every right to refuse services [redacted] agreed to all charges and signed the invoiceWhen she called Tuesday she expressed her concerned about getting overchargedI explained to her that the total price was a very fair market price and advised her to call other locksmiths to see that they would clearly charge her more than thatLocksmith companies would of charged more because of the holiday and time of dayWe are a business and care about our customers concerns, but we also have to make money to stay in business and help others in need when neededAlthough the $total price was very fair we will offer this customer a 15% refund Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand that the price given to me was the starting price for a lockoutHowever, since I explained to the dispatcher what type of lock I have to assume that she gave me a quote for the situation that I was inAdditionally, she told me that the price depended upon the ease of opening the lock and since it only took the technician about a minute to open the lock it was apparent to me that it was an easy lock to openMoreover, a total final price was NOT given to me before any work was completedHe wrote the invoice after the lock was opened and at that point I felt obligated to sign it seeing as though he was in my home and had already completed the serviceI am not disputing that $is a fair market price for a lockoutWhat I am disputing is the fact I was charged $more than the quote when the dispatcher knew what type of lock I had and because the technician did not tell me how much the total was going to be until after he opened the lockLastly, my roommate was present for both my call to the dispatcher and for the actual opening of the lock and she is able to corroborate my storyI understand that this is a business that is trying to make money but I feel like I was tricked into paying more and I do not find that to be professional Final Business Response / [redacted] (4000, 11, 2014/11/27) */ Dispatchers in our office are not trained technicians, therefore we are unable to know exactly what we need to do to open any type of lockWe will reimburse the customer the $that we feels she overpaidHopefully she does not do the mistake of getting lockout out again and calls another company who will charge her double Final Consumer Response / [redacted] (3000, 17, 2014/12/03) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated: The locksmith company has refunded me my $and I very much appreciate that
Unfortunately we are not able to refund the customer $We spent a lot of money and time completing this jobAfter the services were completed, we sent out the technician again and replaced everything at no extra chargeWe provided all new material at no cost to the customerThe third time the incident occurred we notified the customer that we could inspect it for free but we would not be able to replace the lock again for freeAfter customer refused to pay anything for the services, management was contactedManager tried to call the customer but there was no answer or any calls after thatWe are not able to refund $but we are more than happy to refund the $that was offered earlier for the customer's inconvenience.?
Unfortunately we are not able to refund the customer $We spent a lot of money and time completing this jobAfter the services were completed, we sent out the technician again and replaced everything at no extra chargeWe provided all new material at no cost to the customerThe third time the incident occurred we notified the customer that we could inspect it for free but we would not be able to replace the lock again for freeAfter customer refused to pay anything for the services, management was contactedManager tried to call the customer but there was no answer or any calls after thatWe are not able to refund $but we are more than happy to refund the $that was offered earlier for the customer's inconvenience
Initial Business Response / [redacted] (1000, 7, 2013/12/31) */ We went out to customer's location on December 12, 2013, to perform a house lock outThe total price for the job was $We received a call the next day stating the customer was having a problem closing the doorWe immediately had our technician go on site and check out the problem at no extra costWe had not been informed again that the issue was not resolved but we will definitely have a technician go back out (at no extra cost) and repair the damage