24 Hour Facility Maintenance Services

THIS CUSTOMER HAD A NEW ROLL UP GATE INSTALLEDTHE CUSTOMER INITIALLY CALLED OUR OFFICE TO INQUIRE ABOUT COST AND TO BOOK THE APPOINTMENTOUR COMPANY DISPATCHED THE SALESMAN TO THE SITE WHERE A NEW ROLL UP GATE WAS INSTALLEDIT APPEARS THE CUSTOMER HAS HAD SOME COMPLICATIONS WITH THE INSTALLED GATETHE CUSTOMER EXPLAINED WHEN THE COMPLICATIONS OCCURRED HE CALLED THE SALESMAN DIRECTLY NOT THE OFFICEWE UNDERSTAND HOW THE MISCOMMUNICATION OCCURRED AS THE SALESMAN IS NO LONGER WITH OUR COMPANY HOWEVER IF THE CUSTOMER WOULD HAVE CONTACTED THE OFFICE DIRECTLY AT ANY TIME WE WOULD HAVE HAD THE OPPORTUNITY TO ADDRESS THIS INQUIRY IMMEDIATELYTHE CUSTOMER EXPLAINED HE HAD TO PAY ANOTHER COMPANY TO REPAIR THE GATEONCE THIS HAS BEEN BROUGHT TO OUR ATTENTION, WE HAVE REQUESTED THE RECEIPT OF THE REPAIRS MADE FOR THEIR REIMBURSEMENT HOWEVER THE CUSTOMER CANNOT LOCATE THE RECEIPTWE HAVE REQUESTED THE NAME OF THE COMPANY AS AN ALTERNATIVE TO VERIFY REPAIR HOWEVER THE CUSTOMER CANNOT RECALL THE NAME OF THE COMPANY NOR HOW MUCH THEY HAVE PAID FOR THIS REPAIR WHEN ASKEDOUR PRIMARY GOAL IS CUSTOMER SATISFACTION AND WE ARE EAGER TO RECTIFY THIS MISUNDERSTANDING AS SOON AS THE CUSTOMER CAN COMPLY WITH RECEIPT OR CONFIRMATION OF PAYMENT VIA CREDIT CARD OR CANCELLED CHECK WHICH WE ARE HOPEFUL THEY WILL NOT STATE THIS REPAIR WAS MADE VIA CASH WITH NO RECEIPT OF PAYMENT.NEVERTHELESS THE MOST THE CUSTOMER IS ENTITLED TO IS THE COST OF THE REPAIR (WITHIN REASON AND WITH PROPER PROOF) NOT THE FULL REFUND OF THE NEWLY INSTALLED ROLL UP GATE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company newer come in to resolve this issue or to repair the product.The product that they installed stopped working immediately and they newer responded to the complain. When I'm buying a new product I expect it to work but it broke days after that.After contacting the company directly I was rejected any service and was told that the salesman is no longer with them and they don't care.They refused to help and refused to provide service or refund my money.The information that they provide is false. After trying many times to resolve this issue with them I had no other choice but to contact someone else to help repair this however this has nothing to do with this complain. It is up to me whom I hired and whom I paid money. This complain is regarding the service I received from this company I also believe that are not even allowed to provide this service in the state of [redacted].Because no authorized and trained professional would do such a low quality work for the customers and will not act that way.I would like to get my money back and I would like the City of [redacted] to conclude sorrow investigation about this issues.Thank You!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We were dispatched to this customer after hours. The customer requested a transponder key for a 2008 Mitsubishi Outlander which we quoted at $95 over the phone, extending a first time customer discount. The non-discounted price advertised on our website is $125 for this vehicle. Once our technician...

was on site he discovered keys needed to be deleted from the car's memory. This information was not provided on the phone in order to provide a more accurate quote. The original cost to delete the key from the car's memory is $35 for each key. The technician charged $70 for all 4 keys.Our technician then discovered the customer had an after-market alarm system in the vehicle, which is an additional $125 to bypass.. This is a separate request from making a transponder key. This information was also not provided over the phone to provide a more accurate estimate. The customer received great service at a fair cost for what has been required of our company.

THIS CUSTOMER HAD A NEW ROLL UP GATE INSTALLED. THE CUSTOMER INITIALLY CALLED OUR OFFICE TO INQUIRE ABOUT COST AND TO BOOK THE APPOINTMENT. OUR COMPANY DISPATCHED THE SALESMAN TO THE SITE WHERE A NEW ROLL UP GATE WAS INSTALLED. IT APPEARS THE CUSTOMER HAS HAD SOME COMPLICATIONS WITH THE...

INSTALLED GATE. THE CUSTOMER EXPLAINED WHEN THE COMPLICATIONS OCCURRED HE CALLED THE SALESMAN DIRECTLY NOT THE OFFICE. WE UNDERSTAND HOW THE MISCOMMUNICATION OCCURRED AS THE SALESMAN IS NO LONGER WITH OUR COMPANY HOWEVER IF THE CUSTOMER WOULD HAVE CONTACTED THE OFFICE DIRECTLY AT ANY TIME WE WOULD HAVE HAD THE OPPORTUNITY TO ADDRESS THIS INQUIRY IMMEDIATELY. THE CUSTOMER EXPLAINED HE HAD TO PAY ANOTHER COMPANY TO REPAIR THE GATE. ONCE THIS HAS BEEN BROUGHT TO OUR ATTENTION, WE HAVE REQUESTED THE RECEIPT OF THE REPAIRS MADE FOR THEIR REIMBURSEMENT HOWEVER THE CUSTOMER CANNOT LOCATE THE RECEIPT. WE HAVE REQUESTED THE NAME OF THE COMPANY AS AN ALTERNATIVE TO VERIFY REPAIR HOWEVER THE CUSTOMER CANNOT RECALL THE NAME OF THE COMPANY NOR HOW MUCH THEY HAVE PAID FOR THIS REPAIR WHEN ASKED. OUR PRIMARY GOAL IS CUSTOMER SATISFACTION AND WE ARE EAGER TO RECTIFY THIS MISUNDERSTANDING AS SOON AS THE CUSTOMER CAN COMPLY WITH RECEIPT OR CONFIRMATION OF PAYMENT VIA CREDIT CARD OR CANCELLED CHECK WHICH WE ARE HOPEFUL THEY WILL NOT STATE THIS REPAIR WAS MADE VIA CASH WITH NO RECEIPT OF PAYMENT.NEVERTHELESS THE MOST THE CUSTOMER IS ENTITLED TO IS THE COST OF THE REPAIR (WITHIN REASON AND WITH PROPER PROOF) NOT THE FULL REFUND OF THE NEWLY INSTALLED ROLL UP GATE.