24 Hour Locksmith Service

Review: I am a single parent and was visiting a local [redacted] when someone stole the keys to my car. After searching [redacted] high and low, I searched for locksmiths. I came across this business and called them to send a locksmith to me and to make a key to my car. Over the phone I was told it would be 130 dollars plus 15 dollars for a call fee. I was advised there could be a slight increase in charges depending on what needed to be done. I placed my first call to the company at 2:10 PM Pacific time. I was told it would be 30-45 minutes before someone would be there. An hour later there wasn't anyone there. I called back and was told I would get a call back after they reached the technician. I did not receive a call back so I called again. I was then informed that they had been trying to call me but were unable to get through. Finally the technician called me at 3:30 PM and said he would be to me in 30 minutes. At 4:15 he still wasn't there. He finally showed at 4:30 and the estimate he gave me was almost 400 dollars. This is more than a slight increase in price. He then left to get the card to make my key and said he would be back in 30 minutes. He did not come back for 3.5 hours. I asked him to call the company and reduce my price since I had been waiting so long. The lowest they would reduce it to is 270. I was told that I had to have a micro chipped key (not true) and that I would get a second key (which I didn't) and this was added to the bill. I called and complained to the company and asked for a full refund because I had waited 6 hours for a key, they defrauded me, and the technician was high on the job. They would not refund my money to me but said they would reimburse me for the 2nd key I did not get. I still have not gotten this. My old key was suppose to be deactivated and it wasn't. This is overall very poor customer service and I should not have had to pay as much as I did for the key.Desired Settlement: I would like a full refund for such lousy customer service and for leading me to believe that I needed certain services when I didn't. Six hours at [redacted] with a 5 year old is outrageous.

Consumer

Response:

At this time, I have not been contacted by 24 Hour Locksmith Service regarding complaint ID [redacted].

I would like to have my complaint published publicly. They are not honest with the amounts they charge and they have very poor customer service. Again, given the amount of time I had to wait the entire service should have been free.

Sincerely,